Jeff the owner is amazing. He does all my jewelry repairs for a great price and quick service…read more Even guiding me to keep an eye on the prongs on an heirloom piece I wear everyday. Very honest and makes you feel comfortable in a setting that could be the opposite. I trust him with pieces that are very special to me.

The man working was super nice and up front about my jewelry, I had taken some earrings and my…read moreengagement ring to another jewelry store for cleaning and they didn't even scrub anything. He got my pieces looking brand new and was super quick.

My fiancé and I went to Vincent's Jewelers after a disappointing attempt at a larger jeweler chain…read morein the St. Louis area, that shall not be named. We met with Vince S., who was just awesome. I had designed a ring with my wife and we needed a custom build. Vince had a positive can-do attitude the entire time, and assured us our design was not only possible, but would turn out fantastic. He was not wrong - the finished product was beautiful and my (now) wife was extremely happy with the result. We have since been in the shop for engraving and resizing my ring, and everyone has been so pleasant and helpful. We could not be happier. Stay away from the larger chains and discover why Vincent's Jewelers has been around for so long!

The service here is incredible. We had an original wedding and engagement ring. We wanted to…read moreupgrade and with 48 hours they took the ring, used the redesign idea they came up with and had the ring ready to pick up. Simply amazing and at a reasonable cost for the work and the stones. Wow!!

The staff here is so wonderful. My husband came in and purchased a bracelet and charms for me for a…read morebirthday gift from all my kids. The bracelet was way too large and some of the charms didn't work out. I came in and dealt with three female staff members who were so friendly, patient and kind. They all greeted me. They worked with me to refund the items we returned and the process was so easy. Highly recommend this location and team.

This is a long one... My husband and I have been loyal customers to Hannoush for 6 years, my…read morehusband bought my wedding ring here, we've bought mother's day gifts, and anniversary gifts here. And never had a bad experience until now. I took my ring in to be cleaned Early July, I want to say July 6th or earlier, and the associate noticed that my band was getting thin so she offered to send it off to be fixed, no problem. I even told the associate that I wanted to get it back before my vacation in Mid August. She told me that the estimated date to come back was July 25th. Well the week of July 25th my husband gets a call that it will be a few days late. A few days later we got the same call, it'll be another few days. The next call we got was that it was potentially lost. We went into the store and they said that FedEx had lost the package containing my ring and other customer's jewelry, and that once FedEx deems the package lost we have a few options; 1) Take a pay out for the lost jewelry as we had the protection plan. 2) they would give us a ring of equal value to replace it. I asked what the steps would be the event my ring shows up. Alicia said that with the pay out we would just get our ring back. I specifically asked do we keep the pay out and she said YES. For the other option if my ring came back we would just swap back the ring they gave and the ring THEY lost. Based on those options and information and coming to terms with the loss of my engagement and wedding ring we decided to take the payout. I will say that Alicia was nice and did give me a $98 pandora ring to wear on my vacation. 2 ish weeks went by and we got the check in the mail, 2 days later I took it to the bank and deposited it. The next day my husband got a call from Alicia saying that the package showed up containing my ring and that we would have to pay back the pay out.. My husband reminded her that she told us that we would keep the payout and get our ring back and she said "I know that's what I said but this is what the owners are saying now". My husband then reached out to the manager next in command and they said they would speak with the owners. After about a week the Manager emailed my husband that the owners want the payout back before they will release MY ring to me... How is it that the day after i deposited their check the ring magically appears? Why won't the actual OWNERS talk to us about the situation instead of continuously having their associates speak for them? Why did they change their mind about the payout being returned? Why were we told one day that they need the pay out back for the insurance and then told another day that they are self insured? Nothing lines up with what they say and it is shady. They told us that this situation has never happened before, but i find it hard to believe that there is not some sort of protocol in place and they just handle things but the seat of their pants. The only upside to Hannoush is that the associates are always nice and respectful. Other than that shopping here could end up being a nightmare.

Had my jewelry appraisal done there. Took a bit as they were busy. Not cheap but it went well…read more Going back to do some bartering with them for an item. Will write back more to let you know how that goes later.

Yesterday, 1/23, my husband and I stopped by Randy's and were met by Jennifer Ramsey. She whole…read moreheartedly talked to us for a long time. Did everything, honestly, that we had asked her. She is the best associate we have ever met. We think she needs recognition for what she does!! We will only ask for Jennifer when we return!!

I brought my wedding ring in because it was missing a stone (maybe two). My ring was also just…read morereally rough looking so I was hoping that it would come back to me looking better. Because the missing stones were channel set there was no way to just replace them but it could still be done if part of the setting was rebuilt. The rebuild was going to make my center stone look too small so I was able to replace it with something larger. The rest of the story is........my ring looks SO GREAT!!!!!

Mohr Custom Creations completely exceeded my expectations when designing my custom wedding ring!! I…read morehad a general idea of what I wanted but Bobbi Jo helped me pick out each step and showed me options until I was completely satisfied. I cannot believe how beautifully it turned out! Thank you guys so much!!

Came in to have my watch adjusted, super nice and engaging staff…read more All three females working were so kind and helpful.

IF UR LOOKING FOR ADVICE PLEASE TAKE THIS ONE SERIOUSLY... GET THE INSURANCE…read moreGET THE INSURANCE. U read that right GET THE DAMN INSURANCE!! It's 85-100 at most I think. All I know is it was gonna be 75 to get the ring sized which is nuts it's not free after purchasing but insurance is a total of 100 so 20-30.00 more. No it's not 100.00 additional it's all together sizing and insurance. When we purchased at the outlet mall they tried to charge us 75 sizing and the 95-100 insurance we said no but a week later when the ring broke we took it to this location since it was so recent she asked why we declined just 30.00 extra that's when we learned if u size if they just charge the remaining for insurance NOT in addition so we added it and thank god cuz it broke again!! They've been wonderful. Everyone is so nice!! I can't say the same for chesterfield outlet, they were rude and judgmental. But the ring keeps breaking which that's not an in store problem that's a jeweler technician problem. They clearly suck at their jobs or aren't trained properly cuz if u read other reviews it's repeating story!! The store is great since we have dealt with them a few times now dropping off and picking up it's always been a pleasure!! While I received a gorgeous ring from my bfriend we had it sized immediately (took 3 weeks) it broke within a WEEK. They sent it out and it came back in 10 days as promised. But AGAIN in a month it broke! They told me 4 weeks, when I called @ 4wks they said COVID is pushing it two more. Specifically she said Nov19 well for the heck of it I called today Nov17th and whatya know it's there and ready!!! (I love good news as slight as it comes) NO one called NOR emailed but I'll make sure when I get it I will thoroughly compare the picture when I dropped off to now. No switching rings or diamonds or I'll freak out cuz obviously this store has a theft problem by reading many reviews! Such a shame. But my 5 star rating stays!! The technicians obviously suck, their store employees are understaffed and untrained but what I do know is they are ALL so friendly and willing to help!!

I so enjoyed working with Tristan & Melissa at Nex Generation Jewelry. I needed an ear ring fixed…read morewhich went very well, which then led to them doing appraisals on all my fine jewelry for the insurance company...just in case something were to happen to one of my pieces. I can not say enough about how I was treated like family and would wholeheartedly recommend this business to anyone needing jewelry or jewelry services. Please think of them next time you have a need for their services. KE

Went to Nex Generation for first time today, and I loved the selection! Getting a custom ring…read moremade!!!!!!im so excited can't wait! They have an onsite jewelry repair man. This place is great, telling all my friends about it!! A.C.

I called to describe my collections and spoke to an owner. He was dismissive. He said most people…read morecome in with stuff not worth much without knowing anything about what I have. His attitude was just don't bother because most people don't have anything worth his time. So I won't bother. And he must have said don't bother 3-4 times. It's important to explain I called Smith Jewelry & Coin based on these good reviews. Also bricks & sticks retailers cannot complain about online sellers when they have so much business they discourage potential customers to do business with them.

When you do business with Justin and Mike at Smith Jewelry & Coins, it is like doing business with…read morefriends. They always greet me with a smile when I enter their store and tell me goodbye when I leave. I have observed how they work and have developed significant confidence in their honesty, integrity, and accuracy of their business standards, as well as, the quality of their products.