man, what an awesome experience! i went in to buy an engagement ring, knowing very little about…read morewhat i was doing. i had two sales associates help me, Mark and Veroniqua. both were there to listen and help me pick out the ring i had in mind. no pressure tactics at all, just showed me some rings and helped me with options. i had planned on spending the entire afternoon shopping around at different jewelers, but turns out i just had to go here! great prices, great selections, and with only two locations, St. Louis and Indianapolis, everything was unique! thanks again for making this experience fun and hassle free!

This store is amazing. They have so many beautiful selections. Evan and Tiffany took great care of…read moreus. Evan took his time showing us many different styles to narrow down what I really wanted and we walked out very happy.

The staff here is so wonderful. My husband came in and purchased a bracelet and charms for me for a…read morebirthday gift from all my kids. The bracelet was way too large and some of the charms didn't work out. I came in and dealt with three female staff members who were so friendly, patient and kind. They all greeted me. They worked with me to refund the items we returned and the process was so easy. Highly recommend this location and team.

This is a long one... My husband and I have been loyal customers to Hannoush for 6 years, my…read morehusband bought my wedding ring here, we've bought mother's day gifts, and anniversary gifts here. And never had a bad experience until now. I took my ring in to be cleaned Early July, I want to say July 6th or earlier, and the associate noticed that my band was getting thin so she offered to send it off to be fixed, no problem. I even told the associate that I wanted to get it back before my vacation in Mid August. She told me that the estimated date to come back was July 25th. Well the week of July 25th my husband gets a call that it will be a few days late. A few days later we got the same call, it'll be another few days. The next call we got was that it was potentially lost. We went into the store and they said that FedEx had lost the package containing my ring and other customer's jewelry, and that once FedEx deems the package lost we have a few options; 1) Take a pay out for the lost jewelry as we had the protection plan. 2) they would give us a ring of equal value to replace it. I asked what the steps would be the event my ring shows up. Alicia said that with the pay out we would just get our ring back. I specifically asked do we keep the pay out and she said YES. For the other option if my ring came back we would just swap back the ring they gave and the ring THEY lost. Based on those options and information and coming to terms with the loss of my engagement and wedding ring we decided to take the payout. I will say that Alicia was nice and did give me a $98 pandora ring to wear on my vacation. 2 ish weeks went by and we got the check in the mail, 2 days later I took it to the bank and deposited it. The next day my husband got a call from Alicia saying that the package showed up containing my ring and that we would have to pay back the pay out.. My husband reminded her that she told us that we would keep the payout and get our ring back and she said "I know that's what I said but this is what the owners are saying now". My husband then reached out to the manager next in command and they said they would speak with the owners. After about a week the Manager emailed my husband that the owners want the payout back before they will release MY ring to me... How is it that the day after i deposited their check the ring magically appears? Why won't the actual OWNERS talk to us about the situation instead of continuously having their associates speak for them? Why did they change their mind about the payout being returned? Why were we told one day that they need the pay out back for the insurance and then told another day that they are self insured? Nothing lines up with what they say and it is shady. They told us that this situation has never happened before, but i find it hard to believe that there is not some sort of protocol in place and they just handle things but the seat of their pants. The only upside to Hannoush is that the associates are always nice and respectful. Other than that shopping here could end up being a nightmare.

Walters I have a real friend in the jewelry business. His…read morename is Chris, and he works at Walter's Jewelers. I met him when I took in some old jewelry after a parent's death. "Is this real gold? Are these real pearls?" I also brought in some of my jewelry. Chris was super helpful. He helped identify costume jewelry vs real gold, synthetic stones, etc. I was able to decide what I wanted to keep based on sentimental and monetary value. Chris used his expertise to: clean jewelry, restring an old set of pearls, repair a small chain, replace a broken clasp, put batteries in my watches, etc. I was so impressed with Chris, I asked if he could redesign my wedding band, which had inset diamonds, très masculine. Chris sent me digital mockups of designs, so I could see exactly what my ring would be. The result is a stunner. I couldn't be more pleased with the outcome. We also worked with Chris on a ring for a family member's special day. It took several visits to find just the right stone and setting, and now the ring will be a one of a kind that will last generations. Chris, his brother Jeff, Connie, and Tom--all of whom helped me during a visit or worked on my jewelry--have all worked at Walters for decades. The family business has been around for 94-95 years. They know their stuff. I like knowing that I'm patronizing a business that's investing in quality products and people rather than quantity advertising. Oh, and they have parking in the back of their shop, off Monroe Street. Nice.

I will recommend Walters Jewelry to everyone I know looking for quality jewelry and superb service!read more

I took various flatware sets, some sterling and some silver plated, to cash in. Lidia was extremely…read morehelpful and friendly. She made the whole process easy. They were very fair with the pricing and explained everything. I would highly recommend using them.

I had a fantastic experience with Used Jewelry selling two sets of sterling silverware along with a…read moresterling Mexican coffee/tea set. A total of around $6k. I had done my homework, so I knew what to expect regarding the intricacies of valuation. Plus, I had already visited another dealer right down the street from us (the Scotsman) and was actually planning on going with them. But when I made a follow-up phone call to clarify some details, the buyer at Scotsman was so indifferent and unhelpful I decided to see what else was out there. So glad I did! I made a phone enquiry to Used Jewelry and Tracy (I believe) was so friendly, engaging, and knowledgeable that I decided to ditch The Scotsman and brought my silver collection to Used Jewelry Buyer instead. A whole different experience. When I showed up the next day, Tracy was occupied, so Charles handled my affairs. He was just as friendly and knowledgeable and completely transparent about the fee structure (with sterling, dealer's cut is approx 20%). He weighed all the silver right in front of me on the counter. He helped me (dispassionately, no hard sell) consider the pros and cons of taking our Mexican coffee/tea set to an auction house (I nixed it). Also: while the Scotsman had offered only .25 ozt for our sterling dinner knives (instead of the more standard .5 ozt), Used Jewelry matched what I had read online. Thanks so much Used Jewelry! You made what I was worried might be a stressful transaction, a piece of cake. I'll be back!

I've bought several pieces of jewelry from this store both in person and through their website. I'm…read moreconstantly impressed by how much value I can get for my money and the huge selection of gemstones from which I can choose to customize a piece. I've bought a diamond solitaire necklace that I customized and a sapphire ring. The sapphire is a Montana bi-color and it is the coolest gemstone I have ever seen. It presents as at least three different colors depending on the angle and lighting. It is mesmerizing and completely unique. I'm consistently impressed with the customer service. When I buy on the website I always pick up in the store and the salespeople are friendly and helpful. I always recommend brilliant earth to friends and family! I really appreciate lab created diamonds both for the value and the ethical peace.

I have wanted the Petite Twisted Vine ring as my engagement ring ever since I first saw it. Finding…read morethat Brilliant Earth had the design with recycled metals AND a lab-grown diamond option sealed the deal for me. Daisie (our consultant) was lovely and helped us pick the right wedding band that makes me excited to wear my ring every day. After our wedding day, Daisie sent us a personal congratulatory email. We absolutely will be using Brilliant Earth for our future jewelry needs.

I called to describe my collections and spoke to an owner. He was dismissive. He said most people…read morecome in with stuff not worth much without knowing anything about what I have. His attitude was just don't bother because most people don't have anything worth his time. So I won't bother. And he must have said don't bother 3-4 times. It's important to explain I called Smith Jewelry & Coin based on these good reviews. Also bricks & sticks retailers cannot complain about online sellers when they have so much business they discourage potential customers to do business with them.

I took a pile of old coins and jewelry in for appraisal. Justin was more than fair with evaluating…read moreand the price paid. I highly recommend.

Kristi is such a sweet and welcoming lady!! Her work is so beautiful. My best friend and I showed…read moreup wanting permanent bracelets not knowing we needed an appointment, but she had the time and happily helped us. The process was super simple and fun. Highly recommend checking this place out!!

LOVE THIS PLACE!! The owner is very nice and friendly, my husband loves going here!!!…read more If you're deciding on an honest, reliable, reputable jeweler whether to buy from, sell to, size, tighten.. you name it, THIS IS THE PLACE!!! They have a jeweler on site that will size IN STORE rather than having it sent off!!! That's huge for us!! Don't waste your time and money at the big corporate chain stores they're overpriced oversaturated... just go check out the reviews (Kay - for example) its astonishing and disappointing how much theft and lack of loyalty goes on behind the scenes!! Stevens is OUR ONLY Jeweler we go to!!! One request is the store hours especially for summer be extended!! Closing at 4pm on Saturday has me pulling my hair out. It's MY ONLY DAY to go!! Sunday's are closed, such a bummer, wouldn't a Sunday be busier than a Monday or Tuesday?? Just frustrated with that is all. But when it comes down to the actual business ....... TOP NOTCH!! AAA++++ :-)

Took my wife's wedding set in for repair which included replacing a lost diamond chip and rhodium…read moreplating and a general check up for all prongs for the complete set. Plus one stone seemed to have a defect that we wanted an opinion on. Additionally we asked for a written appraisal so we could update insurance records. A comedy of errors ensued. They were not able to deliver the work by the date they had stated. The appraisal was dated with the wrong year and was not usable by the insurance company. The repair did not address the chip with a defect that we were concerned about. The rhodium plating was done and the chip that was missing was replaced and the main prongs appeared to have work done on them. There was questionable assessment judgment by assessor which was never explained other than a snotty response that it was his opinion take it or leave it. And within one day a diamond chip fell out and my wife communicated that she could not wear the ring due to poor workmanship on the prongs causing a sharp edge, which cut into her finger. She called the shop. Upon calling the shop they made excuses, talked rude to my wife and did not offer to repair the item. Never going there again. The cost of the repairs and appraisal were found to be high when I addressed the same issues with another jeweler.