In December 2023 the "service engine soon" light came on in my Jayco motorhome (Chevy chassis) when…read morereturning from a long trip. The engine is the 8.1 L with 112,000 miles on it. I had a hard time finding a mechanic to look at it. Finally one did and he tried all the electrical fixes with no luck. Next, I took it to the local Chevy dealer several times. Each time I took it in I got conflicting reports and began to lose confidence in them. In talking to people in our area, I was directed to Schow's in Rupert, Idaho. It was now early June 2024. I began at their parts counter. They took me back to the shop to meet with their Service Manager Rick Alvarado. He wasn't in at the moment, but the parts guy asked me to explain the problem. As I did, Rickie, a mechanic, lifted his head from the engine he was working on. When the parts guy left, Rickie said "Tell me again what's going on with your engine." As I explained the problem to him, he said it sounds like a bad camshaft. So, here's Rickie working on a car, stopping to listen to my problem, a guy who he has never met. I was immediately impressed with his interest. When I talked to Rick, he said they would look at it, now in mid-June. When I took it in, both Rickie and Chris wanted to hear the problem again. They agreed that it sounded like an internal problem. Chris also owns a vehicle with the 8.1 L engine. I instantly had confidence in these two men. I felt they took a personal interest in my problem. After evaluation, they agreed that it was internal and that I needed a new engine. Rick said they could have a Jasper Engine here in under a week (Chevy dealer said a month or more). As I needed to use the motorhome for the month of July, Rick said they would get the engine in and when I returned they would get it installed. Rickie and Chris said it would be ok to drive the 600 miles I needed to drive, and they were right. Rick also knew and respected a deadline I had of the job being completed by the end of September. When I returned in early August, they got me right in. I understand that Rickie did the bulk of the engine replacement. It was finished in 4 days. They said to drive it 500 miles and bring it back in for an oil change and inspection. After the first 200 miles, there were a couple of small issues, unrelated to the engine. I talked to Rick on the phone and he said bring it in. I did, and Rickie quickly resolved the issues on the spot. After 500 miles I took it in for service and Rickie had noticed a leak at the crimp of an oil line. The service was completed, including rebuilding the oil line after Chris called all over to locate a new line, which wasn't available anywhere. Rickie also did a complete inspection under the vehicle. I am about to embark on a 6000 mile trip and I do so with complete confidence in the new engine and their work. I feel that Rick, Rickie, and Chris took a personal interest in my vehicle and made it their personal goal to resolve my problem. I am always amazed what good mechanics can do. They explained and showed me what they were doing, including the bad camshaft, which Rickie diagnosed with that simple initial conversation. Every time I pulled up to the shop, one of them met me with a smile. I cannot say enough good things about Schow's, Rick, their Service Manager, and Rickie and Chris in particular. I was impressed with how they put their heads together to resolve the issue. I highly recommend Schow's and their Service Department. I am sincerely grateful for the commitment they had to get my vehicle repaired. Tim Gunderson Burley, Idaho

My experience? When the reason for my visit to that shop was a noise under the hood that was…read moregetting worse. 2 visits later at a total of $2800+ still noise under the hood. 2nd shop 2 days $540 --- alternator... noise all gone... guess these mechanics either don't know where "under the hood" is or having replaced tie rods, axles, and everything else but the alternator... don't know what a defective alternator is either. Or perhaps maybe the customer is a female senior?

Don't even think about going to this shop if you're a female senior citizen and know nothing about…read morecars. 2 visits there for "noise under hood" = $2800; 1st visit -- "noise under hood." 2nd visit -- STILL "noise under hood." 2nd shop $540 -- alternator... duh... guess these guys don't know that the noise of a bad alternator isn't the same as rear axles, tie rods and every other part they replaced. Didn't offer me the parts they took off, neither did they think to ask if I wanted those used parts. Leads me to believe fraud -- elder fraud. I would't trust them to throw out the bath water -- they prob wouldn't recognize the baby was still in it. FRAUD AT ITS BEST!!! I'd give this place 2 MINUS stars!!!

From the owner: Carquest is a locally owned and operated auto parts store that has been serving our hometown for…read moreyears. We stack decades of hands-on experience like playing cards to get our customers the right answer, the right part, right now because in our business real answers from real people are crucial. Carquest customers always get a quality, local parts experience while also being backed by Advance Auto Parts and the largest parts distribution network in the industry. But we're not accountable to a corporate spreadsheet like our big-box competitors. We answer to the legacy of family businesses and to the towns and neighborhoods we grew up in. From the repair shop to the Little League field, we're here, and we're committed to you.

New store looks great and staff was very helpful. They always have quality parts so it's always my…read morefirst choice. I will return to this store I'm sure. Wishing Napa the best of luck at their new location.

I drove my neighbors car to Auto Zone to get a new set of wipers. I told a man what I needed and…read morehe asked me what year the car was, I explained that it wasn't mine and that is why I drove it to them so they could see it. He said without knowing the year there is nothing I can do. I drove to O Reilys was waited on by a lady, told her the same story, she went out to the car came back inside got the wipers put them on. Auto Zone lost a customer and O Reilys gained a customer

They know that tbey pull most tires and still charge you to get in to see if they are out there…read more Complete bull crap

Best place to get parts (mostly like new) for any vehicle at a reasonable price! The guys upfront…read moreknow exactly where every vehicle is so it's pretty easy to find what you're looking for. Overall great and welcoming business!

Our truck broke down in the middle of our road trip from California to Idaho…read more I stopped at autozone for help and CHASE was very helpful. Customer service was way beyond than what I expected. Thank you again Chase for all your help knowing we were out by ourselves with no family around. We are back up and ready to continue our family vacation. God Bless you!

I ordered a part for my car and they told me the price and I had to pay even MORE because the clerk…read moredidn't tell me about additional fees. I could have paid the SAME price at O Reilly's for a LIFETIME warranty on my part!!! I'll NEVER go thru this store AGAIN!!!! I didn't even receive an apology.

Car Quest auto parts helped us solve a problem the auto shops in three locations didn't fix. We are…read moreso thankful for the knowledge the staff here provided. Makes out travels that much easier. Recommend.

From the owner: CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and…read moreequipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Nancy is a no nonsense parts saleswoman. It's always nice to see her, Jeff, warren, Randy, and…read moreLeland although I don't go into Paul like back in the day. The Snyder's are an honest bunch. My dad went to school with them and wouldn't go anywhere else for automotive anything. Went to school with their kids and Nancy's kids. A great bunch. If Snyder's can't do it they'll guide you to someone that can

From the owner: Comparable pricing and great service!read more