I was a loyal client of this firm for more than 10 years and, because of my complete lack of…read moreconfidence with their ability to correctly file my taxes, I will never use them again. The staff member I normally worked retired due to illness last year and the quality of work since her retirement has suffered. My first inkling of this was during our initial meeting to discuss our 2013 tax return. I asked our new CPA a (I thought) fairly simple question on 1098s. She said she didn't know. So, while my husband continued to walk through our papers with her, I googled my question, got to the IRS website and gave my CPA the answer to my question. I should have left then. Our return was prepared quickly and sent to us for signature. Something seemed amiss and I emailed the unsigned return BACK to the firm. "I don't see the loss due to the sale of our rental property on here," I put in an email. Later the same day I got a response that "Oooops! We've got that in there now. Sorry!" Me catching this omission increased our refund by $3,000.00. One might think the unprofessional service ended there. Nope. So my husband & I signed the return, attached a $540 check for services and dropped it all off at the office. When handing us back our original receipts, the woman at the desk said "Oh, yeah. We also have this for you." We were STUNNED to see that our 2010 and 2011 amended returns - which we discussed at length two years ago- had sat, untouched, since then. "You owe $1,700.00. We don't know why this has sat around so long. Sign here and we'll get them filed," the woman said. My husband snatched up all of the papers and said "I do not trust you to touch my taxes. I'll take them elsewhere." We left. A few hours later our CPA called. I am sure it was a difficult call to make and I am appreciative she did call. "I reviewed the 2010 and 2011 amended returns and there is an error. You don't owe $1,700-- you owe half that." Good grief! I understand that loosing a long-term staff member is hard on a small firm. But that is their internal problem, not mine.

My family has worked with S & S for around 8 years and have always been very pleased with their…read morework. They are kind, knowledgeable, approachable, and seem to be experts in the field. Two thumbs up.

NSO is by far the BEST CPA firm out there!…read more Nina and her team are fabulous!! All of the staff are so professional and everything is done electronically so it's super easy to get them all of your documents! I'm so thankful I found them back in 2016 when I started my own business! They are so knowledgeable and very helpful!! They are conveniently located in Fishers, but like I said, everything is done online though the client portal! 5 stars!!!

Services provided by Nina were overpriced & time consuming. Lost months working with these people…read more I sent RFQ in Oct 2020 for three years of tax business & my returns didn't get completed until mid April 2021. At this point I decided to take my business elsewhere because I needed the money urgently for family matters. I went to H&R block and they offered to beat her pricing, met with me in person the next day after having phone discussion, & got the same work completed Nina quoted me done in ONE DAY. Initially my communications explaining the details related to my tax situation were with Nina exclusively. Shortly after getting my commitment for business she became completely detached from the conversation, & handed me off to her assistant who seemed overworked & short in her communications. It was quite difficult having to re-explain the same details to the two of them who never seemed to be on the same page on matters pertaining to my tax situation. Nina's team never offered to meet in person & by the time they finally got everything completed I had moved onto someone else. After having not filed the taxes she sent me an invoice saying I was 60 days late on pmt, and then sent emails with threatening undertones of lawsuits to get paid for the low quality work & insulted my character.

Great job. Great to work with. Been with Ryan for many years. Always prompt and accurate.read more

I can't say I'm too impressed. I kept having to call to get updates on the progress of my…read morereturns. Then I got a call on Sunday, April 14 stating my returns were done and requesting payment for services. Obviously they were working at the last minute, which didn't make me feel very confident. It would have been more appropriate to give me a few days to look things over myself before submitting my returns. The only chance I had to do this was when I showed up the next day to sign my returns. With multiple state returns and real estate transactions, doing any review at that point was basically impossible. At that point I realized a mistake was made. I was due a refund for some withholding which they had not processed. I was told I hadn't submitted the withholding form to him to look at, but I know I did, and I know I talked to Ryan about this on our first meeting. Lastly, it would have been nice to have had the opportunity to direct deposit my refunds, which was not given me. Ultimately, I was left wondering why, after shelling out several hundred dollars for a professional return, I was the one who had to figure out the mistake. I will go back to doing my own returns from now on.

Lisa Hudson has the knowledge and expertise for all your business expansion requirements. I would…read morerecommend you contact Lisa to help you through those growing pains.