I have to say that the professionalism and kindness of the Property Manager Stacy was a welcome…read morething for my wife and me. She clearly communicated the expectations of the property management team and the tenant. We didn't decide to go with the currently offered property but she was a woman of her word and responded quickly to any questions we had. I highly recommended living anywhere where she is managing your home.

This is such a wonderful place.. the staff here are very friendly and makes you feel welcomed. I…read morenever had any issues with this company.. if anything needs to be fixed... it's fixed instantly... I recommend family, friends, and anyone who is searching for a house to please see Stacey Sindell... she is a wonderful person and very hard working... Carolina Properties Services is the perfect place to go for your housing needs

I do not see the reason to bring up where I worked I left September the first so I do not know…read morewhere u are getting ur dates. I do have a degree as well don't see the reason to bring that up. And I have nothing to correct I wrote what that was accurate. Thank you hopefully people will read how shady u are.

From the owner: Property Management in Rock Hill SCread more

I had the most amazing experience with these people. I had some issues that even they had never run…read moreinto before and they went above and beyond to make me feel comfortable and just taken care of. They were so professional and they ended up helping me get into a better situation than I was in. I ended up getting a bigger house for less money. Thank you to everybody on their team.Corrina,Lane,Tammy,Anna,John, Amanda Beth, Deborah. You guys really are the best!

I estimate I lost about $25,000 by deciding to have Muse manage my rental property. Over the six…read moreyears I was with them, all three of the tenants they had supposedly vetted, simply stopped paying and/or trashed my house. After realizing in year three how much money I'd lost up until that point (only $11,000 then), I tried to fire them, only to learn that, due to shady contract language, I had to boot out the current tenant in order to get rid of Muse also. Knowing what I know now, I should have kicked them all to the curb then. Instead, my losses were as follows: 1) The first renter just quit paying. It took two months to get him out so, after the deposit, I lost a month's worth of rent that Muse said they sent to Collections but is now too old to get back (around $1,300). 2) My second tenant started having problems paying and, by the time they got her out, they told me she had caused damages totaling around $6,000 - half of which Muse forced me to pay for. Muse also threw away the washer and dryer the renter had broken even though both appliances were covered under warranty and could have been replaced for free, adding another roughly $1,700 in irretrievable losses. 3) After booting the second tenant, I realized Muse had not been increasing rent with every lease renewal as they should have been. At this point, that came to a little over another $5,000 in losses. 3) My third (and final) tenant wrecked my house, leaving behind $14,000 worth of damage. Some of this included such simple things as never replacing the air filters (which meant I had to replace all the ductwork) - something Muse was supposed to be checking for during every six month inspection. I should have walked away on day one when Tami accused me of leaving poop in one of the toilets during the first showing. My mom and I had spent 13 hours the day before making it spotless. Turns out Tami hadn't bothered to check, nor to notify me, that they were letting people into my house, unsupervised, and that one of the potential renters had decided to use the facilities. Things like that have had me working on this review for the entire six years I was with Muse as it was the only thing I felt I had any real control over. I will say that Deborah and Ke'Arah did consistently respond and always made me feel like a valued customer. Everyone else however, bullied me, refused to take responsibility for blatantly obvious errors, or simply ignored me when they didn't feel like responding. The one good thing to come from Muse Realty's continual decline in service over the years was that it forced me to look for another agency. I'm happy to report that I found one that is actually competent and keeps me in the loop. I strongly recommend others look elsewhere as well. Your pocketbook and your sanity will thank you.

This place is an absolute joke. I honestly do not know how they are still in business. I guess out…read moreof necessity. At first, everyone was very helpful and excited for us to move in. Once we moved in, it all started to go down hill. We have had a very big consistent problem with the property that no one seems to care about. It is literally costing my family lots of money because of the issue. NO ONE SEEMS TO CARE. Every single time I reach out, I encounter an assistant or a receptionist who only passes along a message to someone who never reaches out. Devin has been the only light in this situation. Devin usually made sure to call us back when we called. Unfortunately the customer service stops there. Their maintenance crew will not return calls. The property manager does not seem to care that the issue is costing my family thousands. No one there seems to care. Instead they just mark the repair complete over and over and do not actually do anything. SOMEONE NEEDS TO REACH OUT TO ME OR A LAWYER WILL!

Run .Company is full of liars was told 6 times by 5 different liars that a work order has been…read moreplaced to remove a dangerous limb overhanging my property I waited 6 weeks no response had it removed myself the biggest liar is Laura Schark she will say anything to get rid of you Schark is such a habitual liar she believes her own lies

Before we bought a condo unit in Rock Hill, SC, I contacted the FCPM Property Manager, Jeff…read moreWilliamson, about repair responsibilities regarding the unit...HOA/Property Management or Homeowner? Jeff responded, in a documented email, to the pre-purchase inspection report that key items were the responsibility of the HOA/FCPM so we went ahead and purchased the unit. It's been two (2) years of emails w/FCPM, and primarily Jeff, without the repairs taking place. The two (2) major issues were caused, and continue to be accelerated, by poor prior property management maintenance. Communication from FCPM has been dismal. I have all the ticket numbers, emails and phone calls documented to which Jeff vaguely replied or ignored. So, we have to now take the legal route. If I could give them a "0" star rating, I would without hesitation.

NOT WORTH THE 1 STAR BUT YELP MADE ME PICK ONE! This is the worst property management company that…read moreyou can imagine. I own a condo they claim to manage but all they do it collect checks and ignore residents when they have a problem. I've had 3 leaks from the lady upstairs in the last 6 years. The quickest they ever fixed it was in 4 days. I have one going on now that took 3 maintenance request over 26 hours just to get somebody to acknowledge it. Has it been fixed? God no! The service company reached out after the third request, but said they will have to arrange a schedule with the other lady, who has a history of not caring about anything, and it might be several more days. Jeff is the most gutless, do nothing, hide in his office behind a keyboard person in the business. If you go to his office he's always in a meeting, but if you say you will wait somehow the meeting is over. He will never answer the phone or call you back. He is strictly email only. At some point you have do your job, and just be a man. If you are buying or renting and see them as the property management company, find anywhere else to go.

Very disappointed with the way they handle business. Prior to leaving a property at 437 West Main…read moreStreet in Rock Hill, I called to ask what I would be responsible for, in order to ensure the return of my deposit. I was told just to leave the key and make sure everything was out, no mention of carpet cleaning. On the day my deposit was to be returned after 30 days, I was told that the carpet needs to replaced for of course the full amount of my deposit. Had I been told I would have had the carpet cleaned. I had runners on the carpet so it could not have been that deteriorated and I shampooed it three times since I was there. Very upset at the way they handled this and it appeared to be a scam to keep my deposit. The carpet most definitely could have been cleaned, but to change the carpet at my expense seems like the most dishonest option. There are a lot of rental companies that do whatever they can to keep your deposit after you leave a property, just beware this is one of them.As you can see by the photos this carpet wasn't ruined. Scam, Scam, Scam, they have a low rating for a reason now I know why, should have checked reviews before renting. It also would have been great to have full disclosure....6 months after moving in I found out the place had been shot at on three occasions,due to prior tenants "activites" There were bulletholes on the property I hadn't noticed, until a neighbor pointed them out. Would have been nice to know this in advance. OH WELL I GUESS THEIR CURRENT RATING TELLS THE STORY.

My mom has made several requests for someone to fix the toilet but no one comes. She continues to…read morereceive notices from the city advising that there is a water leak & her water bill has increased almost $300. This same problem also happened several years ago & her water bill was up to $600 & they finally fixed the problem but didn't help pay the bill.

I am a property owner in Charlotte NC. I have this company for a rental property I have in…read moreCharlotte NC. The rent payments consistently get to me after the 15th of the month (even after signing up for direct deposit). Additionally, I have to arrange for my own maintenance person because they use expensive vendors and have a policy to send someone out for issues under $300 without your approval. I would not recommend this company. I believe they are very unprofessional. The comment below is completely untrue. I am sent an email every time my tenants pay. They have never paid late. Again, more unprofessional behavior by this company.

I have had the opportunity to work with Carolinas Metro Realty several times now through out the…read moreyears. I highly recommend them they have helped a friend with a short sale, and I recently have hired them for the property management of my house in Charlotte. The staff and owner Yuriy are so friendly and easy to work with. They get back to me immediately with any concerns I might have and have answered all my questions (and trust me I had a lot) when it came to my house. My house was rented immediately after they took it over and I know that it's in good hands. The best part is they have taken all the worry away from me as a homeowner now landlord. I don't have to worry about a thing and I know my house is in good hands. Whether you are selling, renting, short sale, or any other kind of real estate transaction you can count on the team at Carolinas Metro Realty. They take their business seriously and treat their customers right.