I had the most amazing experience with these people. I had some issues that even they had never run…read moreinto before and they went above and beyond to make me feel comfortable and just taken care of. They were so professional and they ended up helping me get into a better situation than I was in. I ended up getting a bigger house for less money. Thank you to everybody on their team.Corrina,Lane,Tammy,Anna,John, Amanda Beth, Deborah. You guys really are the best!

I estimate I lost about $25,000 by deciding to have Muse manage my rental property. Over the six…read moreyears I was with them, all three of the tenants they had supposedly vetted, simply stopped paying and/or trashed my house. After realizing in year three how much money I'd lost up until that point (only $11,000 then), I tried to fire them, only to learn that, due to shady contract language, I had to boot out the current tenant in order to get rid of Muse also. Knowing what I know now, I should have kicked them all to the curb then. Instead, my losses were as follows: 1) The first renter just quit paying. It took two months to get him out so, after the deposit, I lost a month's worth of rent that Muse said they sent to Collections but is now too old to get back (around $1,300). 2) My second tenant started having problems paying and, by the time they got her out, they told me she had caused damages totaling around $6,000 - half of which Muse forced me to pay for. Muse also threw away the washer and dryer the renter had broken even though both appliances were covered under warranty and could have been replaced for free, adding another roughly $1,700 in irretrievable losses. 3) After booting the second tenant, I realized Muse had not been increasing rent with every lease renewal as they should have been. At this point, that came to a little over another $5,000 in losses. 3) My third (and final) tenant wrecked my house, leaving behind $14,000 worth of damage. Some of this included such simple things as never replacing the air filters (which meant I had to replace all the ductwork) - something Muse was supposed to be checking for during every six month inspection. I should have walked away on day one when Tami accused me of leaving poop in one of the toilets during the first showing. My mom and I had spent 13 hours the day before making it spotless. Turns out Tami hadn't bothered to check, nor to notify me, that they were letting people into my house, unsupervised, and that one of the potential renters had decided to use the facilities. Things like that have had me working on this review for the entire six years I was with Muse as it was the only thing I felt I had any real control over. I will say that Deborah and Ke'Arah did consistently respond and always made me feel like a valued customer. Everyone else however, bullied me, refused to take responsibility for blatantly obvious errors, or simply ignored me when they didn't feel like responding. The one good thing to come from Muse Realty's continual decline in service over the years was that it forced me to look for another agency. I'm happy to report that I found one that is actually competent and keeps me in the loop. I strongly recommend others look elsewhere as well. Your pocketbook and your sanity will thank you.

Very disappointed with the way they handle business. Prior to leaving a property at 437 West Main…read moreStreet in Rock Hill, I called to ask what I would be responsible for, in order to ensure the return of my deposit. I was told just to leave the key and make sure everything was out, no mention of carpet cleaning. On the day my deposit was to be returned after 30 days, I was told that the carpet needs to replaced for of course the full amount of my deposit. Had I been told I would have had the carpet cleaned. I had runners on the carpet so it could not have been that deteriorated and I shampooed it three times since I was there. Very upset at the way they handled this and it appeared to be a scam to keep my deposit. The carpet most definitely could have been cleaned, but to change the carpet at my expense seems like the most dishonest option. There are a lot of rental companies that do whatever they can to keep your deposit after you leave a property, just beware this is one of them.As you can see by the photos this carpet wasn't ruined. Scam, Scam, Scam, they have a low rating for a reason now I know why, should have checked reviews before renting. It also would have been great to have full disclosure....6 months after moving in I found out the place had been shot at on three occasions,due to prior tenants "activites" There were bulletholes on the property I hadn't noticed, until a neighbor pointed them out. Would have been nice to know this in advance. OH WELL I GUESS THEIR CURRENT RATING TELLS THE STORY.

My mom has made several requests for someone to fix the toilet but no one comes. She continues to…read morereceive notices from the city advising that there is a water leak & her water bill has increased almost $300. This same problem also happened several years ago & her water bill was up to $600 & they finally fixed the problem but didn't help pay the bill.

Before we bought a condo unit in Rock Hill, SC, I contacted the FCPM Property Manager, Jeff…read moreWilliamson, about repair responsibilities regarding the unit...HOA/Property Management or Homeowner? Jeff responded, in a documented email, to the pre-purchase inspection report that key items were the responsibility of the HOA/FCPM so we went ahead and purchased the unit. It's been two (2) years of emails w/FCPM, and primarily Jeff, without the repairs taking place. The two (2) major issues were caused, and continue to be accelerated, by poor prior property management maintenance. Communication from FCPM has been dismal. I have all the ticket numbers, emails and phone calls documented to which Jeff vaguely replied or ignored. So, we have to now take the legal route. If I could give them a "0" star rating, I would without hesitation.

NOT WORTH THE 1 STAR BUT YELP MADE ME PICK ONE! This is the worst property management company that…read moreyou can imagine. I own a condo they claim to manage but all they do it collect checks and ignore residents when they have a problem. I've had 3 leaks from the lady upstairs in the last 6 years. The quickest they ever fixed it was in 4 days. I have one going on now that took 3 maintenance request over 26 hours just to get somebody to acknowledge it. Has it been fixed? God no! The service company reached out after the third request, but said they will have to arrange a schedule with the other lady, who has a history of not caring about anything, and it might be several more days. Jeff is the most gutless, do nothing, hide in his office behind a keyboard person in the business. If you go to his office he's always in a meeting, but if you say you will wait somehow the meeting is over. He will never answer the phone or call you back. He is strictly email only. At some point you have do your job, and just be a man. If you are buying or renting and see them as the property management company, find anywhere else to go.

This place is an absolute joke. I honestly do not know how they are still in business. I guess out…read moreof necessity. At first, everyone was very helpful and excited for us to move in. Once we moved in, it all started to go down hill. We have had a very big consistent problem with the property that no one seems to care about. It is literally costing my family lots of money because of the issue. NO ONE SEEMS TO CARE. Every single time I reach out, I encounter an assistant or a receptionist who only passes along a message to someone who never reaches out. Devin has been the only light in this situation. Devin usually made sure to call us back when we called. Unfortunately the customer service stops there. Their maintenance crew will not return calls. The property manager does not seem to care that the issue is costing my family thousands. No one there seems to care. Instead they just mark the repair complete over and over and do not actually do anything. SOMEONE NEEDS TO REACH OUT TO ME OR A LAWYER WILL!

Run .Company is full of liars was told 6 times by 5 different liars that a work order has been…read moreplaced to remove a dangerous limb overhanging my property I waited 6 weeks no response had it removed myself the biggest liar is Laura Schark she will say anything to get rid of you Schark is such a habitual liar she believes her own lies

Your main takeaway from this review should be: I HAD A STELLAR EXPERIENCE AT STEPHEN COOLEY REAL…read moreESTATE WITH THE FABULOUS AND INCOMPARABLE SARAH LOFTIS!!! Read on for details. I am a first-time homeowner who started my home search on Zillow in the Summer of 2024. When I was ready to view properties, Zillow matched me with Sarah Loftis, the most outstanding real estate agent I could've asked for. When I was initially browsing, my schedule was slammed. She waited patiently for things to calm down and was sure to check on me periodically, not as an agent who was trying to get a sale from a client but as a human who cared about another human. Words cannot express how much that meant to me. When things calmed down, we started looking together. We saw probably eight to twelve properties together in total. Sarah was knowledgeable about each of the listings, the market, HOAs, etc. When she didn't know the answer, she would reach out to a colleague or partner to find the answer. When I finally found the property that I thought was THE ONE, we had a big snafu with the lender from which I obtained my preapproval, which made us return to the drawing board and find another property. I WAS DEVASTATED and honestly wanted to give up. Sarah demonstrated empathy during this challenging time and allowed me a few days to grieve before making recommendations that ultimately changed my home-buying journey trajectory. Sarah connected me with a new lender and stellar lending officer, and we continued our search. Initially, we couldn't find a home that was a perfect fit like the one we had to leave behind. When I thought all was lost, Sarah called me with the specs on a new build that met ALL of my specifications and was better even on paper than the initial property I picked out. We went to see the home, and I fell in love immediately. Sarah helped me to navigate every aspect of the process. She was always available to answer every text or phone call and never left me feeling undervalued. Additionally, she was a wealth of knowledge and took the time to make sure I understood everything I signed or was asked to do throughout the process until the day of closing. We closed at the beginning of December 2024, and she still checks in weekly to ensure I'm okay. I highly recommend Sarah Loftis for helping you find your next home. She will prioritize your desires and empower you to find the right home for you. You will not be disappointed.

We listed our home in Ft Mill SC with one of his agents. His agent recommended a listing price. I…read moredisagreed with the price and raised it by $30k. The home sold in less than 30 days for about $25k more than their recommended listing price. I am accustomed to a 3% listing commission and 3% selling commission. Stephen Cooley wanted 3.5% and 2.5% to the selling broker. I told him that this did not work for me, and in my opinion, the selling broker does the majority of the work in the transaction. Their communication was awful during the process. The fact that the home sold so quickly had nothing to do with Stephen Cooley Real Estate. There are much better companies in Ft Mill, Rock Hill and Charlotte. All that can say is that I will never use this company again.

Working with Wendy made my home buying experience a breeze! She was always available via email or…read morephone when I needed her and she made sure everything was completed well before any deadlines. She offered to schedule appointments for me, she dealt with the closing agent and seller's agent, and she even assisted in researching information that my loan processors requested. She was really organized, efficient, and flexible through the whole process. I really can't say enough good things about her. As a first time homebuyer, I had a lot of questions and she was always able to explain why things are done a certain way and what money needs to go where. I felt that she did a great job being my advocate during this process and never pressured me to buy. Even after the sale was completed, she has helped me navigate my home warranty and has emailed me just to see if things were going alright. Wendy is great at what she does and she's really fun to work with...highly recommend!

From the owner: I love what I do! I’ve been an active Realtor since 1997 and earned my Broker’s license in 2007…read more I’m licensed in both SC and NC and I’m happy to help you buy or sell in either state. A South Carolina native, from the small town of Cheraw, I came to Rock Hill in 1994 to attend Winthrop University, where I graduated in 2 and a half years with a Bachelors degree in Business Management, and later with a Masters degree in Business Administration. That education helps me work as efficiently and effectively as I possibly can for you! I have three amazing children—one USC grad, one attending Clemson -we’re a house divided for sure!- and one about to attend the College of Charleston. My husband is a retired Rock Hill Fire Department captain, which was our second family for 26 years. Professional service with a personal touch is what I strive for, which is why I’m telling you a little more personal info about what’s important to me—my family. And I do enjoy getting to know my clients; many of them become lifelong friends! Please allow me to show you what my education and experience, and LOVE for my career can do for you, whether buying or selling. Let’s welcome you home!

I do not see the reason to bring up where I worked I left September the first so I do not know…read morewhere u are getting ur dates. I do have a degree as well don't see the reason to bring that up. And I have nothing to correct I wrote what that was accurate. Thank you hopefully people will read how shady u are.

From the owner: Property Management in Rock Hill SCread more