[[HIGHLIGHT]]Shout out to Bruce Brown! He always had a smile! The best positivity that was in the unit![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Made all of ours time there so much better! Hendricks hit gold when hiring him![[ENDHIGHLIGHT]] [[HIGHLIGHT]]All of the staff there were so friendly and took great care of EVERYONE![[ENDHIGHLIGHT]] MISS YOU GUYS!!! read more

[[HIGHLIGHT]]I want to express my heartfelt gratitude to the transformation service for helping my loved one heal and find a new perspective on life.[[ENDHIGHLIGHT]] The restoration team was truly exceptional, providing a loving, kind, and educated approach that went beyond textbooks. [[HIGHLIGHT]]Thank you for helping my loved one release some of the trauma and find a path towards a joyful life.[[ENDHIGHLIGHT]] read more

I myself attended the thrive program, and just like what we are to the hospital, we were all treated like files in a cabinet. I talked to a therapist TWICE in the seven days I was there. [[HIGHLIGHT]]The staff had no care for the patients and how patients interacted with each other, between fights, and even myself being threatened countless times.[[ENDHIGHLIGHT]] Other patients would say vulgur things, and do inappropriate things to one and other. Seeing as many of these people doing these things were below the age of consent, it is ridiculous. Even when I told the staff about what patients were doing to each other, they were practically given a slap on the wrist. DO NOT GO HERE, IT WILL MAKE MENTAL HEALTH WORSE AND CAUSE TRAUMA read more

[[HIGHLIGHT]]This hospital was nice discovery[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]So far only good experience.[[ENDHIGHLIGHT]] not comparable to valley oaks in Lafayette. read more

Would never recommend - absolutely horrible experience with this facility, both on the clinical side and administrative side. My loved one felt unsafe the entire length of stay, was forced to take medication (later we discovered from another doctor was way above the normal starting dose of this medication) and when they tried to leave (went there voluntarily) they were threatened and told they would get a court order to keep them longer. [[HIGHLIGHT]]Everytime I tried to call I was told they weren't lable, was with a doctor or in therapy, which we later discovered was not true.[[ENDHIGHLIGHT]] After discharge, they sent our bill to the wrong address and then immediately sent it to collections without ever trying to contact us. [[HIGHLIGHT]]When we reached out to voice our concerns, they were dismissive and unhelpful.[[ENDHIGHLIGHT]] I could go on and on....please don't use them. We came out of this more damaged than when they went in. read more

[[HIGHLIGHT]]The day staff truly cares about the patients.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]In fact I didn't feel like a patient.[[ENDHIGHLIGHT]] If you're having uncontrolled depression, anxiety or need help with addictions, PLEASE check yourself in. If you pour yourself into their program and apply what you're learning, you will awaken to the person you know you want to be! read more

Come here only for detox. They ruined my life. After someone called me in as a joke. And left no out patient options for me. [[HIGHLIGHT]]The night staff treats you like a POW they are disrespectful and rude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They treat u like animals.[[ENDHIGHLIGHT]] This hospital is full of uncertified staff. Do not come here go to a rehab or better THE HOSPITAL read more

[[HIGHLIGHT]]I came to pick my mom up and sat in the waiting room for over an hour! It was RIDICULOUS![[ENDHIGHLIGHT]] [[HIGHLIGHT]]On top of that I called up to the unit multiple times to talk to my mom and nobody picked up the phone![[ENDHIGHLIGHT]] I do not recon this place for yourself or your family members! read more

When I got admitted I was going through a lot at the time! Once, I got to the unit/thrive! [[HIGHLIGHT]]All the staff were so disrespectful and so unprofessional.[[ENDHIGHLIGHT]] Every time someone was attacked or there was a fight they would just give people a shot and then bring them right back! [[HIGHLIGHT]]Every time we would cry they would tell us to get over it.[[ENDHIGHLIGHT]] I was there for 9 days, because I cussed someone out because they were being a pervert. They sexually assaulted multiple people and made very inappropriate comments to women, but yet the staff did absolutely nothing about it. He kicked a girl really hard and they didn't give him a shot, but when people started yelling they gave them a shot. I definitely wouldn't suggest this place for you or your family this place is hell! Never take you or anyone else here! read more

Do not send your family member here. I entered this facility voluntarily looking for help because I was in a mental health crisis. [[HIGHLIGHT]]The first contact I had was not positive from a woman named Ruby. She took my insurance information immediately and shoved paperwork in my face.[[ENDHIGHLIGHT]] Getting insurance information was priority number one; they never took the paperwork. I was called back quickly under the guise of just getting my vitals. The vitals finished with a male nurse. He needed to leave the room for a moment and I was left in a small room alone. [[HIGHLIGHT]]Ruby reappeared and asked what I was doing with a belligerent and demeaning tone. I didn't understand what she meant. She then raised her voice and spoke to me like I was crazy and asked, "WHY are you here."[[ENDHIGHLIGHT]] I explained I had been getting my vitals and waiting for the nurse to return. She sighed, rolled her eyes, and walked away. I've had a bad experience in another mental hospital where your time there was to be endured. Therapy was not the focus. Keeping you there through threats and intimidation was their main focus. I knew that if this is how you were treated in intake that, most likely, admission to the hospital would prove to be worse. I decided that I did not want to stay and went to the locked door and asked to be released. I was immediately surrounded by three people who yelled at me stating that if I did not complete their assessment, I would be forced to stay (threats and intimidation again). All of the employees in the intake area need to be trained in deescalating situations. I stated again that I was there voluntarily. This was followed by more intimidating threats and I was forced to complete their assessment (they needed a reason to be able to bill my insurance). I completed their assessment and was luckily recommended for outpatient services. After about three hours, I was, thankfully, allowed to leave. After reading other reviews, I was very lucky to have not been admitted. I still need help, but not from a place that lacks patient respect. If you or a loved one needs help with mental health, please avoid this place. read more

[[HIGHLIGHT]]This staff was very caring.[[ENDHIGHLIGHT]] The nurses make sure. [[HIGHLIGHT]]The MHTS, Bruce, Sheena,& Lionel are the best.[[ENDHIGHLIGHT]] I'm grateful I got to meet them & I recommend anyone that are going through mental health or more problems to come here. [[HIGHLIGHT]]They are all understanding and care about us.[[ENDHIGHLIGHT]] read more

Avoid this place unless you are using it for an a 7 day drug or alcohol detox before going into another long term facility. It is nothing but a holding tank. I SIGNED MYSELF IN for 72 hours because my family thought I was suicidal (I was not), after a night of too much wine and an argument when I learned my boyfriend was cheating on me. My man called my son and said I was having a meltdown and things only got worse from there. After 72 hours I wanted to sign myself out. I had shown no signs of: aggression, of being sad or depressed, nor was I suicidal. They could see I was in good spirits. I participated and was very open about what had happened that landed me there. A social worker got on the phone with my children and me. He told my children he felt I needed to stay for their full 7 to 10 day program (they have nothing worthwhile as a program...One hour a day of group discussion does nothing). My kids said they would count on the professionals at Hendricks to do what was best for their mom. I reminded my kids that these people had a financial incentive to keep me there. I explained my day was filled with working puzzles, playing games, and watching TV. After that I tried to get out by completing an AMA (against medical advice) but was told if I did not rescind it, they would send it to the court, who would side with the hospital and add another 72 required stay. Every opportunity I used to try to get out was met with the threat of 72 hour court hold. They planned to keep me for the full 7 days no matter what I did. They were lacking hygiene supplies (shampoo, Vaseline for dry sore lips, etc). They could not give me my normal required supplements for malabsorption syndrome. One nurse also decided that one of my meds was wrong for me. I have had bariatric surgery in 2007 and am closely monitored by 3 doctors (my bariatric doctor, my Primary Care Physician, and my endocrinologist). Yet this person forced me to a medication change that caused me to eat uncontrollably, have a very dry mouth all day, and had me feeling like I was vibrating all day. Even after reporting all the adverse reactions I was experiencing, that professional felt they knew better than my personal medical team, saying she had been doing her job for 10 years and she knew what was best for me. Besides all the negative responses I was getting, I gained 15 pounds in retained fluids during the 8 days I was there. Many of the staff acted like Gods and wanted to exhibit unnecessary control over the patients (one male nurse who passed out medication (not Brad. He also passed out Meds but he was awesome), a nurse practitioner from India (who wore a man-bun), and there were several floor techs...These employees should be removed as they are harmful to the patients. I will not use their names here but I listed their names on my discharge review. Hopefully someone in charge that can make changes, will start weeding these employees out. Here are the names of just a few of the AWESOME staff: techs Lionel and Liz (she is from Nairobi South Africa), Brad (he also passed out meds), and Stephanie, who helped with my discharge. Others include: Kristie, Mahogany, Gwendolyn, Linda, Clara, and Geneva. I wish I could list the names of all the other great staff employees. Another problem is that many of the staff contradict what other staff members say and what the rules are. There is a lot of inconsistency. There should be a state investigation for HIPPA violations also. One of the nurse techs was overheard talking about a patient's problem and making fun of it. I told the social worker and other staff who threatened me with court papers for 72 hours additional hold, that they picked the wrong person to do this to. I am a retired medical underwriter. I will do my best to save anyone else from what I went through. If poor patient review's don't impress you, read the reviews of people who actually have worked there. PLEASE, find another place for your loved ones. read more

My daughter was sent there a while back and they didn't know how to properly give her the medication. She was also ordered to be able to lay down by the doctor and the staff wouldn't let her.they also touched her inappropriately and we're hitting on her. She is 16 years old. This place should be shut down for all of the problems they have caused my family. read more

Run! This was a terrible experience. No actual professional people are in charge at this place. No communication with parents unless a parent demands it. When you call a unit, the people who answer the phone don't know anything. The most professional person there was the receptionist. No family therapy was offered due to the excuse of Covid in March of 2023, never mind that other hospitals of this type were providing that. There was no good reason for that Covid excuse. The hospital used excuse to get around doing important work for their clients. Family therapy is critical when you have a child in a program like this. Also, they released my daughter AMA even after they said she could go. This is a hospital that likes to cover their rear when it comes to AMA. There is no commitment to truly helping patients. read more

Waited with a mental health patient for 3 1/2 hours. We were the ONLY ones in the waiting room seeking assessment. While we were there, a woman walked in stating that she had been there the evening before and waited 6 hours and was never seen. When they couldn't give her an idea of how long it would be, she left. I understand that they have issues to deal with but leaving someone there for hours without even speaking to them is uncalled for. Staff kept coming into the waiting room to get their delivery lunch orders. We were finally told to go to the local ER instead. The ER doctor was very upset and said that they need to stop sending their potential patients to the ER instead. He even called the behavioral hospital to tell them that this patient should not have been sent to his ER. We ended up just going home. When I went to a doctor later that week, I started telling the doctor about my experience and the doctor said, "And they didn't help you, did they?" She obviously knew the lack of help you receive. read more

Honestly one of the best facility's I have been to as a juvenile. It is a better experience if you believe in yourself and WANT the help they give you. They have art, gym, yoga, music class, and many other outlets provided for the patients. Staff was amazing other than one of the night staff who obviously wanted to quit and hated the kids (said it multiple times in front of us) instead of helping us, but other than that the staff made it feel like a home there and gave good structure. Of course it had some flaws but it was a really good stay from what I had experienced. The medicine provided were mainly just test runs to see what would work, it was kind of iffy but helped quite a bit. They also let therapy dogs in some days to let the kids play with the dog, it was amazing seeing how all of us were so happy after seeing the dogs. I really appreciate Hendricks Behavioral for all they had done for me and wish I could hug most of the staff there for helping my outlook towards life. read more