I've been a patient at OSG since July 2016 after a terrible car accident (100% other driver's fault on I95 rear-end collision with my car) for which I'm still in treatment. I've had wonderful care by the doctors, their staff and the chiropractor I've been treated by at OSG. However, I've had horrible, horrible, HORRIBLE treatment by administrative staff, most especially Billing Dept staff. Now, I have insurance covering the majority of my care so all I had were copays which I maxed out the out-of-pocket by mid-year, each year. Being unable to work, unemployment running out, and waiting for a disability determination and food stamps, I lost my job, my home and finally my apartment in December 2017. I explained this to the Billing Dept (I owed less than $300) that I was now living in my car in Winter and getting $25 gift cards to buy gas and food from my social services counselor. I desperately needed reports sent from my doctors to my attorney so he could negotiate a settlement in my case and I could hopefully afford a modest apartment and living expenses. I assured them they would be paid ANY outstanding bills as I still needed continued care. THE STAFF IN THE BILLING DEPARTMENT REFUSED TO RELEASE ANY REPORTS UNTIL MY BILL WAS PAID. I needed to see my doctor for an appointment which they allowed me to do WHEN I PAID HALF OF WHAT I OWED AT THAT TIME. It is now March 16, 2018 and the Billing Dept. still HAS NOT RELEASED MY DOCTORS' REPORTS. I am still living in my car and my health continues to deteriorate and my situation to worsen. I received $16 a month from the State of CT to live on which I'm appealing and I'm still waiting on disability determination. It's still Winter and it is very cold living in a car. I potentially could have been living in a warm space if my lawyer could have worked out a settlement before the end of 2017, BUT HE DIDN'T HAVE THE REPORTS FROM THE OSG DOCTORS. THE ONLY DOCUMENTATION MISSING AND STANDING IN HIS WAY IN MOVING FORWARD ON MY BEHALF. The doctors are great, but BEWARE, the Administrative Staff, i.e. Billing have Hearts of Stone. No Compassion. No Empathy. These People Should Not Work For Any Healthcare Agency--Ever!!! read more