bought a Maytag washer which broke down after three months and have been waiting two months to get…read moremaytag to get us the part (fill sensor) . they refuse to issue a refund or replacement. good luck even reaching them once you leave HD with the machine and when you do they just spew their legal obligations under the terms of the warranty which are apparent zero. this is more about whirlpool than HD but HD should back up what they sell or at least tell the customer what they're in for. gone are the days when the retailer takes care of their customers and takes on the fight with the manufacturer instead of sentencing the customer to the laundromat indefinitely.

The people are hit and miss here as in many large retail stores. I've had both great and…read moreundesirable experiences at the Auburn store. Some employees are interactive while others will ignore your presence. Overall, I'm modestly content as the selections are decent but priced so that you need to know what the competition sells comparable items for.

Remarkable customer service from Joe LaGuardia! I sanded my fieldstone fireplace and wanted to…read morehighlight the stone grain with a sealer. After buying the wrong product on line, I turned to the experts at McQuade & Bannigan and met Joe LaGuardia. He called his suppliers, researched until he found a safe product, and scheduled shipping so the product wouldn't arrive frozen. How often does someone care as much as you do about getting the right product for the job? Thank you Joe!

From the owner: At McQuade & Bannigan Inc., customer service is our number one priority. Our Utica, Watertown, and…read moreSyracuse locations are each staffed with knowledgeable sales personnel who offer expert product support and technical advice to ensure that you are purchasing the right product for your needs. If we don't stock it, either because it's a hard-to-find item or a specialty item, we'll work to find it and get it to you. Call us today, stop in or visit us at mqb.com for more information.

We are super impressed with NY Sash and their employees. The sales rep was very personable and…read moreinformative. We already knew about the quality of what NY Sash does and they totally proved it to us. The installation guys were both incredible. I had thought that part of the opening was funky and they took care of it the second they discovered it and did an amazing job repairing it. The procedure was perfect. The door is incredible. Way better that what we thought. The installer built a trim for the interior that is incredible. It made the whole job look showroom perfect. We are very impressed with the entire chain of events and will not hesitate to call them again. Remember, you get what you pay for.

They are very professional and friendly. They get the job done in a reasonable amount of time and…read moreclean up after themselves. They are a bit pricey but have a great warranty