bought a Maytag washer which broke down after three months and have been waiting two months to get maytag to get us the part (fill sensor) . they refuse to issue a refund or replacement. good luck even reaching them once you leave HD with the machine and when you do they just spew their legal obligations under the terms of the warranty which are apparent zero. this is more about whirlpool than HD but HD should back up what they sell or at least tell the customer what they're in for. gone are the days when the retailer takes care of their customers and takes on the fight with the manufacturer instead of sentencing the customer to the laundromat indefinitely. read more

The people are hit and miss here as in many large retail stores. I've had both great and undesirable experiences at the Auburn store. Some employees are interactive while others will ignore your presence. Overall, I'm modestly content as the selections are decent but priced so that you need to know what the competition sells comparable items for. read more

Everybody else reviewing are idiots and have never actually worked customer service in their life. The store is perpetually short staffed, but the staff who do come to work, work hard and help as much as they can. read more

I ordered $600 of Kingsford charcoal on May 31st from the Auburn store and they ask when I would like it delivered. I replied June 5th would be great as they gave me a window from 8am to8pm would be delivered and I new I would be home all day. So today is the 8th and I still haven't seen it . I talked to the store yesterday and I was told it would be there..Haha Joke on me it still hasn't been delivered. So I will be calling when they open@ 6am to here the story of the day..I think I should get it for half price now.......... read more

Terrible. A dangerous mess and rude, indifferent employees. Dollies and carts left everywhere and people there either ignore or tell you that products are not here and need ordering. read more

I've dealt with Home Depot in Auburn for years. Recently I placed an online order for a storm window. It showed 4 online in the Camillus Store, about 35 minutes away. I assumed they would ship it from there to the Auburn Store. It told me it would be available at the Auburn store in 3 days. I placed the order on 3/21/21. The window finally arrived at the Auburn store on 4/9/21 after being being shipped via ESTES from Delaware. It took almost 3 weeks. Are you serious? Why didn't you send one from Camillus? Anyways, I placed an order on 4/13/21 for an 18 foot Gorilla Ladder. It told me I would have it on Saturday 4/17. As of today, 4/16/21, it has not even been shipped. It was ordered as a gift I wanted to give this weekend. Obviously it won't be here. I tried reaching Customer Support via their phone number and waited 9 minutes until it just disconnected me. I then tried texting with their Customer Support. They claimed because of the season and covid things are taking longer. I wanted to cancel the order and they said it was too late. I said it has not even shipped yet. Didn't matter they said. So they told me my options are to refuse delivery or ship it back and get a full refund when it arrives. That was it, they offered no other help and no idea when the ladder will actually arrive to me. So Customer Service was worthless and their attitude was less than helpful. Ok so clearly Home Depot doesn't want my business, so I'll be going to Lowe's from now on. Very disappointed. I have dealt with Home Depot for years but be warned, if you order something from then, don't expect it for several weeks. read more

I walked down the same aisle 3 times, so it should have been obvious that I couldn't find what I was looking for. But the staff member turned his back to me every time. Also, I was picking up a large lumber order, and the staff member who brought it to the customer service desk walked away as quickly as he could stop the cart. The cashier was very helpful, and called for loading help. When no one responded, she walked the store until she found someone to ask. This staff member turned his back to me so he could whisper something to the cashier. Then he said, "Do you mind waiting?" I said, I'll start loading it myself. He said, "I just have to load some pellets first." She told me to bring my vehicle up to the front. There was no other loading going on at either entrance, the whole time I was loading up my lumber. When I had loaded 42 of my 50 boards, the original staff member who had brought the cart came out to load the remaining 8 boards for me. A few customers walked by and said they could never get help either. There aren't really other options for building materials here, but I'm really sick of the lack of assistance. It's the same at every visit. I spend a lot of money here. read more

Customer service on the phone and in store is either non-existent or rude and horrible. Tough to find anyone in the store. Most of the time the store has worker but way too few to manage the square footage of the store. From my observation, they hang out at the customer service desk and chat, play on their phone, and flirt with one another. You can walk nearly the entire store and never see an employee, unless their at the register standing there assisting you with their supposed self-checkouts or at the customer service desk as mentioned. Calling into customer service or discussing a bill is an utter farce. You can spend hours on the phone trying navigate their horrendous automated phone line or eventually get to someone who cannot speak proper English, and even then their rude and completely and will hang up on you! They offer no sales or special promotions and are circling the drain. After nearly a decade of declining customer service I closed out my accounts and moved over to another company. read more