1. Heritage at Irene Woods

    1. Heritage at Irene Woods

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    Memphis, TN

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    Heritage at Irene Woods

    5.0 (1 review)
    Open Open 24 hours

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    2 months ago

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    Ask the Community - Heritage at Irene Woods

    Kirby Pines LifeCare Community

    Kirby Pines LifeCare Community

    2.0(4 reviews)
    5.5 miHickory Hill

    Loved one falls. Pretty often. We rarely get notified. They make excuses for everything. In…read moreassisted living, they let residents who are diabetic skip meals and their sugar drops and round and round we go. Nurses seem to not care at all about how they address patients. If they don't like their job they should find a new one. We asked for a toilet riser and months later finally gave up and bought one and installed it ourselves. Asked for something to help keep the resident from falling out of bed-the only thing we got was an attitude from Chris Hanna (maintenance). Their "call" system is on the wall so when a resident falls they can be left on the floor for hours with no way to get help and night checks are evidently infrequent if at all. On the tour you see the independant living and the super expensive lobby. Go see memory care. It's way worse than the cheapest hospital room I've ever known of. Look at thsir reviews. Its consistent. Everyone cant be wrong. The in house doctor does VERY VERY little for our loved one. After you are there 2 years--if you leave you walk away from 100% of the "buy in" money which i think was something like $100k. They got ya then and they know it.

    My dad lives at Kirby Pines in an independent living apartment, and it is a fabulous place. I can't…read moredescribe the security I have knowing he is someplace where he has loving neighbors that watch out for each other. Everyone there is like family. I'm so grateful for the peace of mind this provides.

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    Kirby Pines LifeCare Community - Skilled nursing /rehab room

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    Skilled nursing /rehab room

    The Pointe at Kirby Gate - Dining Room

    The Pointe at Kirby Gate

    1.0(1 review)
    6.0 mi

    The staff was amazing! Very kind and attentive to my dad. The PT/ST team were phenomenal, they…read morehelped rehab him and provided much needed socialization, kindness, and reminders. The facility was clean. I do think it is overpriced based on the amenities. I have two concerns which is why I rated the facility overall 1/5 stars. 1. The food was not good. Often there were only cold lunchmeat sandwiches and they seemed to run out of food at times. He was paying for the food and it was less than mediocre. 2. When it was time for him to move out, he gave the expected notice. Because he was moving out before the end of a month, I spoke with them about reimbursing him for the last days of the month. Over the course of TWO months, I spoke with the interim director at least 4 times regarding his reimbursement and left countless voicemails. He kept promising to call me back and NEVER did. I even called the parent company, which was Tarantino at the time. I left 3 voicemails requesting to be contacted regarding the reimbursement. No one has ever contacted me. I feel like they robbed him.

    From the owner: The Pointe at Kirby Gate is a modern senior living community located in Memphis, Tennessee. The…read morecommunity offers various services and amenities to help seniors live their best lives. These include 24-hour care, assistance with daily tasks, health and wellness programs, resort-style dining, activities and wellness, social engagement, and more. The community is designed to provide seniors with the care they need while also allowing them to have fun and enjoy their retirement years.

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    The Pointe at Kirby Gate - Sitting Area

    Sitting Area

    The Pointe at Kirby Gate - Living Room - Apartment

    Living Room - Apartment

    The Pointe at Kirby Gate - Activities Room

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    Activities Room

    Heritage at Irene Woods - retirement_homes - Updated September 2026

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