living here has been truly an amazing experience I can't wait for more years here the staff is…read moretruly great the neighbors are great. it's truly like family. the take the best care of us here!! amazing apartment amazing everything

My mom got terrible care at the short term rehab. Then a friendd went there after a hip replacement…read moreand received poor care.

This is a really well maintained community and is visually appealing inside and out. There have…read morebeen staff challenges that every business in the area has been having which have affected care. There have also been supply chain challenges that affect being able to purchase certain items such as appliances, but the desire is there by the community.

My mother was admitted to the rehab part of this facility. The front desk staff was friendly and…read morethe speech therapist was very professional and kind. The reason for one star is because overall the place was a train wreck. As soon as we arrived she was greeted in her room and immediately asked to remove her clothing so they could examine every inch of her skin which seemed disrespectful and humiliating. The first night when we used the nurses call button no one showed up because of miscommunication. Afterwards response was slow. The nurses were sweet but weren't knowledgable about my mother's injuries and acted as if they didn't know how to properly move her. Once she was picked up in a wheel chair without foot pads and her feet got stuck underneath the chair which could have hurt her ankles, further injured her hip or caused her to fall forward. After discovering this the nurse asked her to just ride with her feet lifted.My parents went to the cafe for lunch which they strongly encourage and they were never waited on and returned to the room to eat a burger that was brought in for them. They were then told it is discouraged to eat in your room. The handle of a chair in the room was loose and upon using the faucet in the bathroom the cold water handle fell off. This was reported to the staff and it was never fixed. The sink in the bathroom was not wheel chair accessible so that my mother was unable to wash her hands. We were not allowed to watch her occupational, speech or physical therapy which seemed odd. It would have been helpful since she has dementia and we could know her abilities and how to help her. Also she was very anxious and didn't want to be separated from us but they didn't seem empathetic at all. At 4:30am someone loudly entered her room to empty trash bags and was banging around which woke us both up. At 5:30am another person opened the door while we were sleeping and began yelling that it was time for a medication. We were first told that no one was allowed to stay overnight with her but made an exception when we refused to leave her alone due to her injuries and dementia. When we decided to take her from there we were told that she had to stay until Monday ( it was Friday) so that the doctor who only comes once a week could discharge her. We found out later that the PA could discharge her so we had her discharged. I would be very wary of leaving a loved one here!

We recently moved my father into the Garden of Germantown after a terrible experience at a…read moredifferent Memory Care (not really memory care we found out after the fact...) in Collierville. The people at The Gardens are amazing! The stress of all the health issues my father had were indescribable. But the staff here are amazing! Everyone we have been in contact with have been so terrific. And I have to say, Andrew, the head nurse, has been such a blessing. He has treated us with such kindness, respect and care during this crazy time. And with the world as it is today amidst the COVID -19 crisis, he still figured out a way to help us so wonderfully. Thank you all!

I worked at the front desk and in the business office. I do not agree with the way the new…read moreexecutive director talks to staff or handles staff and other things.

April has been awesome to work with April. She has taken the initiative to ensure my upcoming stay…read moreis totally covered. April is in constant communication with me, perceives any issues and treats me professionally. She should receive five stars for rating

From the owner: Sycamore Ridge features an active senior living lifestyle, with a full complement of amenities and…read moreservices so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available throughout the day. Each private apartment also includes emergency pull cords for an additional layer of comfort. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

Called regularly over 2 yrs checking on Grandmother. However, last time, got the 'we don't give out…read moreinformation, we don't know who you are'. Asked if Grandmother was in Hospital, sick or Alive or Dead. Still don't know if she's there or not. Jack 20-30 something was atrocious and angry

For "Assisted Living", this may be ok, but NOT for "Memory Care". This place can be deceiving. We…read morethought it was great for about 8 months. We now know, that it was great because my mom was easy and was helping and probably because there were still some good, caring caregivers there. After about 8 months, during my visits, my mom would say things like "people don't like me", "she hates me" , "yes, let's go somewhere" and would be teary more when I left. I equated it with...it's just the disease talking (because I hadn't noticed much different in the facility. I hadn't seen some of the caregivers that I was used to seeing, but I figured I was just missing them due to schedules changing) Over the next 2 months, I started getting calls from them saying that Mom was having issues..she was hurting, or not taking her medicine and they wanted me to come help, or that she was being aggressive. Being new to all of this AND trusting them, I thought it was all Mom's fault. But, I also wondered why they told us they could take care of Alzheimer's residents, if they were calling me and having problems with her. During these couple of months: They sent her to a doctor to check her out when she was sick...I found out later that they NEVER checked her for a UTI (which is very important and changes behavior in Alzheimer's....AND SHE HAD a UTI b/c I took her to the ER a few days later and was told she had a bad one), she was getting mad at men (but they kept coming into her room...but of course the men didn't really know what they were doing b/c they had Alz also...but the workers should have taken care of that...not my mom having to yell at the men), Mom went without her meds for 2-3 days because the pharmacy was out of it (and I didn't know it!), Mom was blamed for pushing down her friend when NO ONE saw it (they just assumed it, since they were already frustrated with her), she began having bowel movement issues in her pants, they sent her to behavior management b/c they said she was being aggressive (when we took her to the ER again so that she could be admitted to the behavior management...we found out that she had another UTI). When she got back from there, about a week later, that NEXT day...they called and told me that we had to move her bc she was still aggressive. By the way, whenever I was there, which was several times a week, I NEVER saw her being aggressive...I DID see her get an angry face and telling a nurse to "Get Out". While trying to get her into another facility, we found out through other people there at The Blake...that a lot of the things they were blaming Mom for made no sense to them and I was asked, by an outside caregiver for someone else who had been to The Blake many, many times and had interacted with Mom when she came, she asked me... "What have they done to your mom? She is NOT the same person." Also, we started piecing things together (again, we had trusted this place for months...so we were believing them....instead of realizing what was happening). When we had another place come evaluate Mom at The Blake...we learned that The Blake needed to do better training of it's staff. They were fussing and yelling at residents when we weren't there to see it happening. The last weeks there, we paid more attention to things and realized that we had been too trusting. Once we moved my mom to a new place...she was much happier. The staff and caregivers at her new place say that they have NEVER EVER seen her be aggressive. At her new place, they interact more with the residents, they hug and make the residents smile. It makes me so sad and so angry that we didn't realize that our mom was being mistreated and not taken care of as we had thought. Yes, some of the workers there were good...but too many were NOT. They were NOT trained well, not supervised well....and at the top...I found she lied to me. Also, the Assisted Living side is where they seem to place the importance and just tend to forget about the Memory Care side. Unless things have changed A LOT, in the last 5 months there, DO NOT be deceived by the outward appearance...it's NOT a good place if your loved one actually needs help.