Heritage Estates is advertised as a "Luxury Apartment" but this place is an absolute joke and has turned into such garbage hole! A good chunk of these five star reviews are made by people who don't even live here, former residents from half a decade ago, people who have simply toured the place, or third party contractors. Every honest bad review is met with "we can't find you in our system" and then magically three new perfect reviews will conveniently appear to keep their ratings up. The units are straight out of the early 2000s with old carpet and outdated appliances that desperately need upgrading. Every single appliance I had broke because of how old they are, the maintenance team is friendly and was quick to respond to my requests but majority of the time they just slapped a bandaid on the problems instead of replacing them. You will hear EVERY noise your neighbors make especially if you are on a bottom unit and when I say every noise I mean every single one. Some of the neighbors around here are really shady. The units are also right next to the train tracks and you'll hear that all times of day and night. If your neighbors have animals you will hear every bark, jump, run, everything. The gym is a shoebox of a room with barely any equipment worth using. The pool is DISGUSTING, no matter what time of day or what day you go the pool is full of oil, hair, bugs, and grime. It looks as though it is rarely cleaned or not enough chemicals are used to keep it clean. Not to mention they're constantly shutting the pool down for "repairs" but nothing is ever fixed. The pool furniture is super old and looks straight out of the 70s. My specific unit had a pretty bad roach infestation and they only put down glue traps. They didn't do a deep spray or deep clean outside the units and the lease states that residents are responsible for pest control issues! What are residents paying so much money for if they end up being responsible for things that management should be in charge of? The prices they charge for this dump is laughable and you're better off doing more research and finding somewhere else to live. Will NEVER live here again and would NEVER suggest this place to anyone else. read more

I was with my sister and brother-in-law this past Saturday to help them in their apartment search. We looked at about 6 properties in one day with this location being the 2nd one we looked at. Even though we saw it early in the day, we couldn't get it out of our minds! Everything we looked at afterwards was compared to these apartments!! While it was on the higher side of the price range compared to the others we looked at, you could tell they had a lot more to offer. Our first reaction as we turned into the driveway towards the leasing office was how beautiful the grounds and buildings looked! Everything looked crisp and tidy. The grounds looked very well-maintained and we could see a few people wandering the grounds, walking their dogs or just enjoying the beautiful day (until it started to rain). We met with Mike, who happened to be working there on his first day at this location (with many years of experience in leasing at other properties). While he was not fully familiar with the property, he didn't let that stop him from giving us an excellent tour! He talked with his manager Pam a few times to get some clarification on a few things before taking us across the way to a 2-bedroom model. He explained to us that the only 2-bedroom apartment available for immediate move in was only partially renovated while the model was fully remodeled so that we had proper expectations for what we could expect. He even showed us some pictures comparing the two styles to show us the differences and it was clear the only big difference was a few cosmetic changes in the kitchen. We then asked him if we could see the vacant one just to get a better idea of the location and what the partially renovated kitchen looked like. So he took us over there and we saw it was near the back side of the property, away from the street. It looked very nice and had a great shade tree just out front. He did have difficulty opening the door, as his key didn't seem to work properly. However, he was able to get a different key from the front office and we were able to get inside and take a look around. As we expected, there were a few differences from the fully renovated model we viewed earlier. The counter tops and cabinets were a different color and this apartment did not come with a microwave - all very minor things to us. A big plus was that the unit came with a washer and dryer in one of the bedrooms!! Definitely a big perk considering the laundry facility was not attached to the building. After taking the day to shop around a bit longer, my sister and brother-in-law came to the decision that they would get the apartment we looked at at this property. Because they made up their minds late in the day, we were not able to put the apartment on hold in the same day. We had to wait until Monday because their office is closed on Sundays, but upon walking in at 9am Monday morning, they were able to submit their applications and put the apartment on hold until their applications were processed. They picked up the keys and signed the lease on Tuesday and are very comfortable in their new home!! Another great thing to note: they were very accommodating to walk-ins! I had called the previous day to schedule an appointment and they told us we could walk in any time between 9am - 5pm and they would be able to show us around - no appointment necessary. So we squeezed this apartment in between some of our other scheduled appointments and it was very much worth it! We actually spent more time looking at this property than we did any of the other 5 locations we viewed that day. read more

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Edit: After leaving Heritage, I was disappointed with the move out process. Prior to moving, I had the carpets professionally cleaned. On the day of my scheduled walk-through, no one showed up. After waiting for almost 30 minutes (during my lunch break) I called the office and a member of the maintenance team was sent down. He went through the apartment and told me that everything looked good, and there would be no charges. I provided all of my receipts for the cleaning and returned my keys. A few weeks later, I received a bill stating that Heritage was withholding my deposit and that I owed additional funds to replace the carpet in the entire unit. I understand that I had pets in the unit, but I had been told that there would be no charges and then was hit with an unexpected bill. I would have appreciated more clear communication during this process, and would have saved the time and money of having the carpets cleaned prior to moving out. read more

Great apartment community with very knowledgeable staff. I would recommend this place to anyone!

I've lived at Heritage for just over six months and so far so good. I'm very picky about where I live and it took me a long time to find an apartment that was the right balance of my priorities (safe neighborhood, big kitchen, plenty of storage space). Heritage met all these needs and then some. Pros: Nice location. Giant kitchen with updated fixtures and tons of cabinet space. Dishwasher!! Huge walk-in closet. You're also allowed to paint, which I've taken advantage of. Pet friendly (they have a dog park on site). Nice, new pool and fitness room with a sauna. Cons: The walls are paper thin. I swear it sounds like my neighbor across the hall is having a conversation in my living room when he's on the phone. If he slams his door, my door moves. It's annoying. Also, there are TONS of kids in this complex. It's actually kind of nice to see them all out playing until one literally jumps in front of your car just to be "funny". Overall, I'm really happy with the complex and how well they keep it up. I've always felt safe there and my neighbors are all very nice. read more

Literally STINKS! Not a luxury apartment! My sister moved in a month ago and her apartment smells like old man musk and smoke! They know it-painted the walls and replaced carpet but still smells! Anyone staying at her apartment will smell after leaving! They will not move her or let her out of her lease! Don't be fooled and get caught in a lease with them! read more

I've lived here for about 8 months and they're very nice. The kitchen is open, (not a galley, which I love) and updated. The only downside is a lack of an extra storage closet and the walls are a little thin. Other than that, staff is very helpful and maintenance issues are done quickly. read more

I would highly suggest not even wasting your time applying to these apartments. All of the employees told me different information about when the deposit would be made. I was ripped off before I could even move in! This is not good business and there are other apartments in the area that are much more worth the money than this one. read more

I recently moved from the apartment I rented for 11 yrs. I had a 540 dollar deposit, expecting something refunded to me I received a bill for $1000. After 11 yrs of paying rent on time never late, Knowing the walls and carpet needed painting and replaced in order to rent the place again. I am very disappointed with this company and would not recommend this complex to anyone. read more

This was my first time living away after graduating college & I came into this nervous, but excited. Everything was alright at first until my roommate would leave on the weekends and lock her door. It just so happens her room had the washer and dryer (first problem). Why is the washer and dryer in someone's room for a 2 person apartment? I couldn't get in because she "bought a lock" for her door. The AC would never work, the lowest it would get was 76 degrees even when I set it to 70. The electric bill was 3x higher than a 4 person house. Everything would break (the blinds, sink, AC, water Hester, etc). I contacted multiple times and it would never get fixed( especially the Ac). Also, my neighbors would smoke weed and I would smell it every time I'd come back to my unit. They would yell at each other until 2 am every night as well & a few times had the cops called on them. The office would also disregard any requests or questions I had with the most unprofessional, spiteful attitude. I found somewhere way more welcoming, personal, helpful to live and I've never been happier. This is a great first living experience story to tell people. Also, I'm not getting my deposit back after I completed my year long lease. read more

Great location. Very well maintained grounds. Pleasant and accommodating staff - from office personnel to grounds maintenance staff. Any time I had a request for a repair the staff took care of it very quickly! Nice updates in apartment units with new appliances. read more