Cindy did the flowers for my daughters wedding. she took us in at the last minute. One month before the wedding At Hampton Cove. Every single detail was perfect! She thought of everything. Things I had not even imagined possible for the cake as well. my daughter had so many compliments that her business has now been put on the registry there. I will forev be thankful to Cindy and the staff. Ten stars! read more

Heritage florists always makes the best bouquets for my mom's birthday and mother's day. Just got these flowers today, always a great large bouquet for the money I spend on the flowers and they're always beautiful! read more

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Update 9/17/2021: I have to knock another star because it has been nearly a month and I have not received the snail mail receipt. For all this work, this florist should be paying me! ----------------------------------------------I just don't have a lot of confidence in Heritage F&G; however, I hope they will prove me wrong. First of all, it's never easy when a coworker's son dies in a hit and run (#JusticeForMason); and it's not easy when you "split" the cost of sympathy flowers with a coworker for the first time (finding something that you both like & at an agreed price where to have it delivered, the expression of sympathy on the note card, etc.). I was happy my coworker & I agreed we liked the "Large Wicker Plant Basket + Fresh Flowers + Metal Cross" with the following description from their website: "Large Wicker Plant Basket + Fresh Flowers + Metal Cross." I took the lead with placing the order & spoke w/ Cindy yesterday. As you can imagine, the description ("Large Wicker Plant Basket + Fresh Flowers + Metal Cross") is pretty vague and it would be nice to offer a "Small Wicker Plant Basket..." But, what exactly constitutes "large" or "small?" Nearly all, if not all, florists I have used provide the dimensions of their arrangements and items & a price. HF&G does not. My colleague and I both dislike carnations & she noticed 1 carnation in the picture; I ensured to state, please do not includecarnations. When I asked her the price of the Large Wicker Plant Basket + Fresh Flowers + Metal Cross, she said $100.00. I texted coworker who said-fine. Then, Cindy wanted to confirm what type of metal crosses she had in stock and briefly put me on hold. She had 1 in the 50$ price range that came "with stones" & 1 in the 25$ price range that came "without stones." I opted for the less expensive cross. She asked me for the decedent's name & defaulted to the funeral home for delivery, which I didn't realize until later. She was sweet when she was typing up our sympathy card info & believe me the recipient, my co-worker, andI have unusual names. Cindy did not confirm the spellings or read back the card message to me. I mentioned we would like for the recipient to enjoy this at home prior to the funeral & please deliver it to her home, which she then took down the address information, etc. Following getting my CC infor, she was done. I was expecting a "your order # is--" and "may I have your email address to emailreceipt & notification of delivery?" No, none of that. She just took my mailing address to mail me a receipt. At that time, I managed to squeeze in "what was the final cost pls?" Cindy responded "$161.87." I asked her to repeat it, thinking she said $116.87" and she said "No, $161.87." How did this transaction escalate from 100 to ~162$? I was too exhausted to ask. A 100.00 arrangement with tax and delivery should have been ~125. This was really an embarrassing situation for me to explain to my colleague who was expecting to spend $50.00, not 81+ dollars. Sure, I could have cancelled the order ASAP; however, I think Cindy should have broken down the costs with me before asking for my credit card information. I just pray the recipient gets the arrangement and it is lovely and provides her with a little twinkle of joy. I really do and based on reviews here, it is very likely. I doubt I will see a photo of the arrangement. Some suggestions I would like to make to instill confidence in first time customers are: 1. Update your website. Provide prices (even a price range would be nice) and detailed descriptions and dimensions of the items (I do not even know what type/s of plants are in this arrangement) and options for add-ons (upgraded arrangement, balloons, candy, etc.) 2. Don't assume anything regarding delivery - ask: Would you like this to be delivered to the funeral home, the church, elsewhere or would you like to stop by and pick it up at the store? 3. Describe items such as the Metal Cross with descriptive details (she did state that all the crosses are all handmade). Handmade of what exactly? Locally? What are the "stones" in the one option? Is it a pendant? Is it a free standing cross? What size is it? Which version would you recommend and why? A no kidding website upgrade would have all these details listed beside the item. 4. Take the customer's email. This is an opportunity to a. email the receipt b. provide a delivery confirmation and of course 3. market your company to the customer. 5. Offer a text photo of the item before it leaves the store (or when it is made) via text message showing both s. 6. Provide your customer with an order number at a minimum. This would be a quick and easy way for the customer to reference the order should any changes (special instructions, date of delivery) need to be made to the order. 5. Offer a text photo of the item (before it leaves the store or when it is made) via text message showing both sides. read more

Heritage Florist & Gifts - plant basket I ordered yesterday, picture is from their website - Florists Near Me - Madison, Alabama

Cindy and her staff did a phenomenal job on the flowers for my daughter's wedding. Her bride's bouquet was exceptionally stunning! We have used Heritage in the past for less important events and have never been disappointed. read more

Heritage Florist & Gifts - Florists Near Me - Madison, Alabama

I was in dire need of a floral arrangement to cheer on an ill friend in the hospital but the hospital gift shop was closed and nearly all the florists were as well, BUT, Heritage was not and agreed to make a gorgeous arrangement and delivery it for me!!! They were kind, extremely helpful, and understanding and I appreciate their help!! Thank goodness for them and thank you SO very much!!! I am very please and appreciative of their compassion and assistance!!! read more

Friendly staff. Great local owned boutique, gift shop and florist. They never disappoint when I get flowers from there. And they have a variety of great gift ideas. One of my favorite spots in town! read more

Excellent floral arrangement from Heritage Florist. Found them on Yelp and ordered an arrangement for same-day delivery in nearby Harvest, AL. The person on the phone was efficient and delightful. The arrangement they created was a real show stopper (see photo). I'll use them again. Bravo! read more

Heritage Florist & Gifts - Beautiful arrangement that was very well received in nearby Harvest, AL. Added Stargazer lilies just as requested. Bravo Heritage! - Florists Near Me - Madison, Alabama

I had gotten an arrangement for homecoming and right as my boyfriend went to put it on me, IT BROKE! They were beautiful just not well put together. I will be ordering again just hopefully they don't break read more

The florists took the time to check out the service my flowers were meant for and call me back with a suggestion for my arrangement. I was calling from out of state and they were willing to go the extra mile for me. read more

Heritage Florist did another fantastic job! Cindy and Andrea were super helpful and such a blessing in helping me find just the right gift and design it for my homebound dad to send my mom for their 65th anniversary. Then the flower arrangement they sent was truly stunning. Thanks for making their special day so memorable with your lovely and thoughtful touches. read more

Heritage Florist & Gifts - Thank you, Heritage, for such a gorgeous birthday bouquet for my mom. - Florists Near Me - Madison, Alabama

I highly recommend Heritage Florist & Gifts. Cindy is the owner. I've used them many times from Birthdays to Funeral arrangements. They never disappoint. The flowers are always absolutely gorgeous and the attention to detail is awesome. I can't say enough great things about Cindy & her staff. 5 stars for sure!! Donna Sinclair read more

Heritage Florist has always exceeded my expectations. I'm dating way above my league, and the many arrangements they have delivered for me have always exceeded expectations. The flowers are always fresh and arranged with care. read more

My boyfriend went here to get me some birthday flowers and was laughed out of the store because he asked for pet safe options. The older women working at the store told him that he should be keeping our pets locked up at all hours of the day and that he would never be able to get pet safe flowers so stick to other gifts. We would never recommend going here. Another store helped him out and he got a beautiful arrangement for me. read more

I went here today and asked for pet-friendly flowers or nothing that would make a pet sick if they happened to get into them. The two older women in the store were incredibly rude and laughed me out of the store and asked why I didn't keep our cats locked up throughout the day. I wouldn't recommend coming here and would never return. read more

A bad experience with an internet only flower company drew me to stay local. That was a great decision, but the best decision I made, was in calling Heritage Florist & Gifts. I drive past this business every day, and had never called them for my floral needs. That's now changed. I called them last week in prep for Valentine's Day, and placed my order. The ladies on the phone that I spoke with were patient, and professional and a pleasure to work with. I explained what I wanted sent to my wife, and upon arriving home from work last night, I saw the beautiful arrangement they delivered. I will keep their number close and will use them in the future for all of my florist needs. Thank you ladies - you all did a fantastic job providing my Valentine with an awesome arrangement! read more

My mom has been using Heritage for 20+ years, and I've been going to them recently. They are the very best and make stunning arrangements. Just call them and chat - they'll understand and make exactly what you want! read more

Bought another arrangement for a funeral during the busy Christmas rush. Heritage Florist did a great job again in building the spray arrangement and delivering it on time for a second time. Again, I gave them the liberty of selecting seasonal flowers that gave me the best value for my budget. The pictures of this second arrangement showed another splendid job well done. read more

I have been living in the Madison area for 45 years and every single time we have placed an order with Heritage Florist - they have exceeded our expectations. Dr. And Mrs . Scott Royster read more

Beautiful work but very rude. The attitudes of these women stink. They are very rude and act pissed off that you are interrupting their day. Two of them made unkind statements about their customers while I was standing there. read more

What a wonderful business and owner. I am a grandparent in California and wanted to send flowers to the mama of our newest Grandchild. I called forgetting the time difference and it was about 10 minutes to closing in Alabama. They took to time to listen to what I wanted in the arrangement even though it was minutes before closing time and agreed to fit me in for a Saturday delivery even through they day was already full. And the arrangement was beautiful and the owner delivered it her self. read more

After being disappointed by another popular Huntsville florist for dance flowers called Heritage. Beautifully done, great price and service with an actual smile. Very pleased! Will only go here in the future. read more

Kim was excellent to work with by phone. She understood my needs and worked with the designer to get it completed. She was courteous, helpful and efficient. In today's world, it does not get any better, and I've travelled the US and internationally extensively and have ordered flowers in many different places. The website pictures were helpful. Originally an Alabama girl, I will use them again as I have close family near the shop. Their price points were good, and I feel confident it will be a special bouquet! read more

I received flowers from here on Saturday and the majority were wilted and dying by Monday, some had started Sunday afternoon. I added water each day thinking that may be a part of it. They allowed us to return them and switch out the flowers but not without an attitude. The counter worker was very nice but the women who changed out the flowers were hateful and rude. It's a shame because they have some cute stuff in the boutique side of it. But for $90, id expect better service and flowers that lasted a bit longer. I won't be returning there. Poor rating was specifically for nastiness of employees minus the very sweet girl at the register. read more

A++++ Service. Today I spoke with Kim of Heritage Florist and she was very helpful, friendly, and accommodating. She spent almost 20 mins with me on the phone to ensure I got my Mother's Day arrangements just right. I appreciated her willingness to help me on such short notice; especially since I was turned down by all of the other 3 Madison area florists. Every florist I called told me they could do same-day delivery; I asked for an arrangement to be delivered today, but then was told they couldn't guarantee my delivery until Sunday (2 days later). That is not same day delivery. Heritage florist delivers on their advertisements. The only suggestion I have for Heritage is to get a website please! I think you all could attract more business if clients could see online examples. I will continue to use Heritage for all of my future floral needs. Thank you again Kim! read more

The flowers at his place are fine, but customer service is definitely lacking. I have called twice to place an order and twice to amend an order, and I am treated like a burden. I am all for quick, concise communication, but they cross the line to rudeness. Will not use this florist again. read more

My aunt passed away, so we ended up at heritage florist to find her a nice casket arrangement. The owner, Cindy, was very rude to my family that day, even knowing we just had a family member pass away. We went into the store on Valentines day, and she was very rude, refused to give us a book to look at arrangements until she was less "scatter-brained," so we proceeded to walk out of the store. She followed us to our vehicle, asking us to come back in, so we proceeded to do so. We ordered a casket arrangement, she never told us how much it would cost. A week or so later, my family gets a bill for over $400! My sister called to find out why, and we were told it was valentine's day pricing. We ordered on valentines day, we didn't need them on valentines day. We didn't need them until after v-day. My aunt didnt choose to pass during the week of Valentines day. Completely and utterly disgusted with how we were treated in such a hard time of our lives and we will never be ordering from here again, and anyone I know will know not to as well. Such a shame. read more

Unfortunately, this business does not understand good customer service. They will not support your decisions and are very opinionated about your choices. They have no problem humiliating your ideas. It saddens me that someone would turn away good business because of their own ego. read more

I have used this florist for at least 15 years....always recommended highly to others about my experiences and the arrangements are always beautiful and exactly what I requested. I have brought others to this florist, even from out of town. Recently, I had the worst experience I have ever had from anyone, anywhere. My aunt passed away on February 12....we stopped by to order flowers for the casket on our way home from making arrangements at the funeral home. Since it was Valentine's Day, it was very busy. We waited for Cindy to finish with a customer and asked to see a book to choose the arrangement...we were greeted with a smirk and a sarcastic remark for us to let her finish with whatever she was doing at that time. We continued to wait and then we decided we would leave. She ran to our vehicle and begged us to come back in. My granddaughter and I had worked for her to help deliver during busy times, but it had been a few years and neither of us recognized her and I told her I would call when I got home and talk to Cindy and she informed me that she was Cindy. We decided we would go back inside and look at her book....we chose an arrangement and left. My granddaughter called yesterday to see what the total is because we have a few people who want to help with the cost....she was informed that the arrangement will cost almost $400....she asked if we could be compensated for some of the cost due to the treatment we got at such a sad time for us...Cindy informed her that she couldn't do anything because the high cost was due to "it was Valentine's Day prices"....I am stunned that a florist I have done business with for 15 years, recommended highly to everyone, bragged about the good service I always received, could say such a thing about the reason for the high cost. My aunt didn't choose to die during the Valentine's Day event. I am very saddened and disturbed and really, just totally shocked by this remark by the owner of a business. I won't do business at this place again.....I won't recommend this place and this service to anyone anymore and I will do whatever I can to get those customers I have brought to this place to take their business somewhere else....because I will be taking my business elsewhere. I think it's heartless for someone to treat people who are already hurting in the manner we got treated then make the remark about "Valentine's Day prices".....if I could go back to that day, I would have told Cindy, "No thank you....I won't come back in your store now and neither will I ever buy another dollar's worth of anything from you and no one that I know will either". It makes me mad to know I've got to pay her this amount of money because my casket arrangement is considered "Valentine's Day" flowers....this remark disgusts me. read more