We just went Saturday morning 05/10/2025 and placed a really nice cross on my father in laws grave…read moresite by his head stone. Them people that work out there already took the cross from there. It wasn't even there 2 days. Very crappy and tasteless. The cross doesn't ruin nothing. Them people are just full of the devil. Big headed and full of it

I recently had my brother interred here at his request to be interred in his beloved Texas. What a…read morebeautiful and well maintained facility. Mr. Chadd Mayle perfectly managed everything at the Texas end, as I live in California. When I arrived on the day of the services, everything was in place and went exactly as he stated it would. His empathy and professionalism were exemplary. Things are done differently in Texas than in "normal" states, and he was more helpful than anyone I spoke with during this very difficult and what I considered to be unnecessarily tedious process. Thank you Chadd, from the bottom of my heart.

After my grandma went home to be with the Lord, my family members located in the area chose Hasper…read moreTalasek Funeral Home to have her viewing. They dealt with more of the customer service side of things, so I cannot provide a review on that. My grandma's viewing was very tasteful and was done exactly how she wanted (all the way down to the pink casket and pink flowers decorating the funeral home). We are thankful for the professional staff members who were respectful, empathetic, and helpful to me, my family, and friends of the family. My only real complaint is that it was hot during the viewing service. I had to retreat to one of the rooms outside with a ceiling fan to try to cool off.

During a very difficult time in our lives, we came here for last minute arrangements. Most or the…read morestaff was empathetic and treated us well, unfortunately the gentleman - who I think was the one in charge - gave us a feeling this was all about the money for him. He really didnt listen to our concerns but rather cut us off trying to sell us more than we could afford to - even after making it clear to him what our wishes were and our budget. It was definitely a business arrangement, just wish he was more empathetic during this time and less like a car salesman.

We had the unfortunate experience of losing a baby at birth. Crawford Bowers handled our…read morearrangements and they treated us very kindly. I have to mention Eric specifically as he was extremely kind and helpful to us. He was compassionate, and he went the extra mile to make this painful situation a little better. When we finally picked up our little angel, they presented him in a beautiful room and had candles and a compassionate staff. I thank them for everything.

Amber and Mandy both helped my family at most difficult time when mom was passing. They took care…read moreof her and everything I needed. I will be eternally grateful for all they did. Crawford- Bowers also buried my father several years ago and both experiences where outstanding to work with. Thank you so much from the bottom of our hearts.

My brother and I had to make an appointment to pick up my mom's ashes. We live 45 minutes away…read more When we arrived, there was a lot of smoke in the air, coming from their building. It just felt creepy and disturbing. The door was locked and we had to wait in the smoke for someone to come to the door. Once we went in, the place was pretty tacky and smelled bad. We sat down and were asked if we could come back later, because their new driver accidentally took my mom's ashes to their other location. About an hour later, I called to see if they were back and she said it would be another 45 minutes. They gave us a free urn for our inconvenience. The job got done and it was affordable. If you need anything more than that, you might want to go somewhere else.

They received my dad mid July, 2.5 months ago. For the past few weeks I have called and left…read moremessages with their service and sent emails. No replies. There customer service is non existent. All I am asking for is an update on either the remains or death certificate. I paid for their services and I don't think it is too much to ask for them to pick up the phone and call me or bang out a reply and hit send. Their lack of communication has me worried about my father and that maybe I trusted him with the wrong people. I do not recommend! If they spent as much time returning phone calls and emails that they do responding to negative feedback maybe they wouldnt get so much negative feedback. Check reviews on all websites before you choose them. My next step is filing a complaint with the TFSC

Chisolm's Family Funeral Home is a amazing place to use when planning a funeral. My father a…read moreVeteran away in Austin in October. My sister and i were really hurt when our father went home to glory. Mr. Leon Chisolm arrived about 1am but we were waiting for two family members to arrive. Mr. Leon introduced himself and said, "Take as long as you need I'll wait in the lobby." Mr. Leon explained to us the process and told us, that we could cone visit our father anytime up until the service. That act of kindness made us feel good. We met at the funeral home and made the arrangements and Mr. Leon made sure we didn't over spend. Mr. Leon and his staff made sure that we did not have to do any of the leg work. The staff made us feel like family and happy we used their services. Amazing group of people. Thank you on behalf of the Fields Family.

I'd like to start out with the fact that I was veryyyyy close to giving this place a full 5 stars…read more A couple of things affected the rating: we didn't get any deadlines for items we needed, and there was some untracked communication. For my mother's obituary we were told we needed it pretty much the day before and we didn't have much time to get it together. I also got called early morning to iron out some details for the limo ride set up. Later on all the information was repeated to me at a call like it was brand new information. This was incredibly frustrating and knocked a star off of my review. Now for why I loved this place. I visited here with my dad while my mom was in ICU still. They sat us with a coordinator, and he guided us through all the available options we had with them. At no point did he try to upsell us anything. If we wanted to look at certain upgrades or features, we were welcome to ask and take a look, but he was always clear about what was necessary and what wasn't. This place had staff on site during the visitation to guide people to the correct rooms, ensure masks were being worn (We didn't have a problem with this.), and to answer any questions. In addition to this, they were with us during the mass and the burial. I could tell my mom was well cared for, and so was my family. They treated us so well and were incredibly understanding while we were going through this tough process. I would actively recommend this Chisolm's Family Funeral Home & Florist if you are ever in need of it.

Contacted this funeral home in order to transfer my burial insurance that I took out in GA , so it…read morecan be used here in Texas. Everything will be the same so great value with this transfer over. Sabrina Young the owner came out to the house and I showed her everything I had and then we went from there. She is a veteran and the service officer at the local VFW POST. This is very beneficial for me being a disabled vet. She also discussed a lot of other veteran options and paperwork for the headstone and cemetery plot. I highly recommend this funeral home to anyone, but if you are a veteran this is the service you should use this service. Sabrina will be there to help your spouse through all the steps during this transition.

I would like to salute Sabrina Young for her work to build a veteran business that supports our…read morelocal community. Our experience on planning our funeral exceeded our expectations. We learned from our parents that pre planning our funeral is the best thing we can do for our family. When that day comes, the experience will be handled with Dignity and Respect!

Local florists will not deliver flower arrangements to Serenity Life Celebrations Waco because the…read moreSerenity staff is not reliable in being available to receive deliveries. Serenity should do better.

Where do I start with this train reck. The grounds were unkept weeds everywhere. As soon as I…read morewalked in, I knew immediately that this was a mistake. But unfortunately my family had already made the decision. The deco resembling that of a sleazy night club/lounge set in the 1970's. The owner Adrian did not seem to have any care or concern for my family's loss. Praying with the family seemed more formality than anything. This is a place that should have never existed in any community let alone central Texas. The empathy shown was only for his his bottom line. If you are looking for a professional do not come here. There was no checklist nor outline given to the family that detailed what to expect for the next couple of days prior to the funeral. The only concern was when the payment would come. Who was paying and how much money they would receive. Then and only then, would we receive more information. They did not deduct the items that we asked them to remove. They charged us for a plastic floral arrangement, that the owner (Adrian) picked out. I should have expected nothing less, from an individual wearing purple shoes. Then when we naturally complained they took it off the bill. They stole the design I created for my brother's program and video and repurposed it for their use. This was done without my expressed consent or written permission. This is illegal for individual, company or other wise. They told us the night before the viewing they were closed. Which was confusing, as if they forgotten the viewing was the very next day. After that call we were called once more and asked if we could come at 8 p.m. to bring his clothes. The next day, the viewing was so unorganized, we had a video prepared that we wanted shown during the viewing. Only one individual was present and he knew nothing about technology nor the computer. The individual was just there to open the door we were informed. The owner was MIA the entire time. Some other individuals arrived and rudely told us that we could not accompany them to the back to retrieve the files from the type c drive. Just when you think the cleanup has begun for the wreckage. Cut to the next day, which was even worse. My brothers funeral, I arrived at the church to make sure everything was ready to go about 9:20 a.m., they were late bringing my brother to the church by almost an hour. On our way back from the burial the driver was lost and was unable to follow his own GPS. This was absolutely a nightmare nothing Serene about this establishment for my family nor my brother. They made a difficult situation even worse. Maybe if you get the "Deluxe" packages with the fake angles, horse and carriage this is where they shine. But since my family didn't want to "Super-Size", this is the treatment you receive. This place is solely based on the bottom line, the amount of money that's spent. How they could be the number one sought after funeral home in Central Texas (Per The Owner) is lost on me. But America does love fast food so maybe that's the appeal. In closing don't take your loved one nor anyone else you care about to an establishment that has packages, with the description of a fast food menu. (I would have posted a photo but my camera was offended and refused.)