Beautiful building in a great location. Surrounded by a church, health care center, school and in…read moreChinatown. Staff were very welcoming and helpful to the seniors. Residents are so fortunate ate to be residing at the Lady Shaw senior center.

This senior center is made up of mostly Chinese residents. The community is very lively with…read morethings to keep everyone busy.

Kokoro is a very unique Japanese style community located in the middle of Japantown in San…read moreFrancisco! The building is absolutely beautiful, and the staff are incredibly friendly.

Don't take your parent here. Price gouging and poor communications/operations. They send invoices…read morelate all the time and add in extra hidden charges. I ended up having to pay $3k additional one month. Very poorly run organization. They need an overhaul in the management. It's 2025 and we're in SF, and the place doesn't even allow wire payments to pay rent--you have to send in a check. They said they were implementing wiring payments two years ago and still haven't, which only shows their financial and operational mismanagement.

I recently popped by Coterie Cathedral Hill to visit a family friend, and I was impressed from the…read moremoment I walked through the door. Most importantly, my friend has never been happier.I left feeling grateful and completely at ease knowing my friend is in such a wonderful environment.

Be very aware ALL the extra fees for living at Coterie. They charge an extreme premium for services…read moresuch as medication management, extra care staff etc. and the extra services are not well managed.

I went to Ivy Park on a tour and had the chance to see the facility and see the staff interact with…read morethe residents. Wow. Such wonderful care and sincerity from the top (the executive director Fili) to the executive chef to the care givers. So amazing to see genuine care and the real relationships. And the food by the way was amazing . Fried chicken. Don't get me started! Take a bow, chef Pepe! The long term care facility has all bases covered and then some. Great location near japantown in SF JYW highly recommends Ivy Park Cathedral Hill for senior living!

Friendly greetings by concierge staff ... The management…read moreand staff are all so friendly and welcoming . Residents appear happy and comfortable there.

the lady is super rude , threatened to call the cops on us for accidentally parking in their…read moreparking lot. We left and parked on the street and she continued to watch us , her rude behavior is not appropriate and should check her attitude when talking to another human being. power tripping like crazy smh‍

Lived at the Broadmoor for a few weeks when I just moved to SF. The staff and front desk are…read morewonderful and very warm. They have a great complementary breakfast and management is always around to help with anything you need. Highly recommend if you're looking for a place to stay around Japantown/Lower Pac heights

Although I don't personally know any of the residents here, I would like to share my experience…read morewith the staff while dealing with a highly stressful situation. My motorcycle broke down in front of San Francisco Towers. Due to the timing and the nature of the bike's issue, I was unable to move it or have it towed until the following morning. After spending about an hour trying to remedy the situation myself, I went into the main office to apologize for obstructing the sidewalk area and asked if they had any recommendations as the closest garage I could locate was far away. The receptionist (I can't remember her name, I think it was Irene) was incredibly kind and helpful. She referred me to the manager, Troy, who went above and beyond to help me get my bike somewhere safe until the following day. In the process of trying to repair the bike myself, I met several of the residents, some with a caretaker and others independently. Everyone who I came into contact with was empathetic, engaging and forgiving of the situation. They all seemed to be happy to be there and from what I could see from the main office area, the space looks beautiful. Everyone was genuine, kind, and took time out of their schedule to help me in a time of need. I can't thank them enough for their humanity and understanding. If I had a loved one who needed to live in an assisted living facility, I would certainly want them in the hands and company of people who are as endearing as the ones I met here. Thank you again!

The policies of the facility does not protect the resident, only the one Who's writing them the…read morecheck. I had a very close friend who broke her hip and was in their rehab section. my friend's daughter never liked me. everyone told me that her daughter wanted to put her in a nursing home for years, but my friend wanted to stay in her home. as I visited her, I noticed she was neglected. her refrigerator was empty, her dinning room table was filled with unopened mail. I started helping her by taking her grocery shopping, Dr appointments, lunch, beach and more. I guess her daughter didn't like it. do she told The Towers not to allow me to visit her and they did, even though she wanted me to. they made me feel like a criminal and security would not let me visit or park indefinitely. the resident had to talk to he director, he did an investigation that took a week and decided that I could visit on a restricted time and with staff present. the resident was not happy with that decision. the daughter had her take 3 different psychological exams to determine her incompetent and she passed them with flying colors. I had to get the ombudsman ofhice involved. They made sure that my friend got what she wanted and that was to not be isolated, and let her friends see her Including me.

My Aunt had home care provided by Nestvy from April up through her passing this last week from…read moreterminal cancer. The two caregivers she had (Alicia and Joyce) were absolutely outstanding. Responsive, kind, smart, hard working and always lovely to my Aunt and our entire family. Alicia was there with us up to when my aunt passed and was incredible. We were so blessed that we were able to get connected to Nestvy. They helped to make a very difficult time so much better. Thank you!!

Karen helped through the WHOLE process of transitioning my friend from a care facility to assisted…read moreliving. It was all new to me. Yet, she calmly guided me in the many next steps over a couple of weeks time. She kept in touch regularly - even after work hours. At the other end, she was there to greet my friend at her new living quarters. She's truly a blessing! THANK YOU.

I wanted to update my review I wrote back in May of 2024 to say that we are still so very pleased…read morewith the great care Providence Place is providing my mother. Providence is ideally suited for late-state dementia cases. Its caregivers are experienced, caring, and tuned in to the unique challenges that come with severe dementia. I especially like Providence Place's pricing model in that they don't gouge you with added costs for every little thing; their pricing is clear upfront. Fresh meals are provided daily, music and light exercise therapy are woven into the weekly routine, and opportunities given to residents to enjoy the fresh air outside. It's never easy seeing the irreversible march of this horrible disease on loved ones. But knowing my mom and the other residents at Providence are getting great care, is so comforting!

Providence Place is a loving place with excellent care…read more We are so glad we were able to move my husband to Providence Place! He has been there a year. Previously, he spent 2 years at Ivy Park at Cathedral Hill. They are very different. Providence Place is a small facility that focuses on excellent care, among other important things. Ivy Park, by contrast, is corporate, and spends money on marketing and open houses. Providence Place (PP) spends money on the residents -- on excellent and loving care, tasty food, and staff who are loyal and remain with PP for years. Staff turnover at PP is very low! At Ivy Park, however, staff turnover was frequent! We never knew who would be my husband's caregiver that day. Consistency of care is important in noticing subtle, but important, changes in residents. This can affect their condition. My husband's main caregivers at PP, Pia and Saul, are outstanding - loving, respectful, caring, patient, and kind. Catherine, the manager, is on top of everything, knows each resident and is very responsive. Often, she sends photos of my husband doing something that day. Twice a week a guitarist comes and plays live music, and an activity director comes 5 times a week to do activities with the residents, such as "bowling," balloon tossing, and coloring. In addition, the residents are bathed every day! This is amazing to me, especially because my husband is wheelchair-bound, but as Catherine says, "The residents feel better this way." It is true. Also, their teeth are brushed! This was not done at Ivy Park and there they were bathed only 2-3 times a week. My husband is a vegetarian and that is no problem at PP. The food is high-quality, tasty and varied. At Ivy Park, it was so difficult for him to receive adequate nutrition; the staff there took away the main course (non-veg) and gave him only the vegetables - no protein! My husband declined. He also became very dehydrated. At PP, however, he is stable and doing well. We are so glad that he is at PP where we feel like we don't have to oversee things. We trust the staff to do their jobs. It is a big relief!