My first experience here was for an updo and unfortnatly it was so bad I had to take it out when I…read moregot home - it was clear that this girl had no experience with updos and I do not think they should have allowed her to try on me, a paying customer. My second expierence was coming in for a manicure and the person could not do french tips, I have never encountered that before because it seems like a very basic "design". My third and final experience was recently when I was given a gift card for a mani/pedi/massage and I was not interested in the massage as I do not like them, but it was a gift, so I asked if I could use the remainer of the balance after covering the mani/pedi on a different service and they said no. So that is why I am leaving this review because that is poor customer service. I have not left a bad review prior even with my bad experiences because the staff has always been SO nice. But this time it was not a great experience due to customer service. Additionally, my GEL manicure started chipping in TWO days, whereas I have gone other places where it has lasted me 4 weeks. So I believe they are either not training their staff well, or they don't use quality products. Which for how expensive it is there, they should be doing both of those things. I would not recommend going here, unless you are in a pinch. Still leaving two stars because the girls who have given my services have been very nice and I think that is worth mentioning.

Overall this place was just okay to me. I went on a Saturday and it was very busy. The music was…read moreloud and a few stylists were pretty loud too. Not exactly what I was hoping for in a "day spa" vibe. My stylist was Chelsea. She was pleasant and didn't talk too much, which I appreciated since I told her I was looking for some downtime. I'm happy overall with my cut, but sort of felt rushed by her. I've noticed several split ends since too, which is disappointing since I told her I wanted the ends cleaned up and healthy. She did a very nice scalp massage during the shampoo though and did a nice job targeting products that I might like.

They were very nice and friendly and I really enjoyed it and I would recommend them I will be back…read moreagain

Whoever answers the phone is extremely condescending. I have called twice to see if they had…read moreavailability and both times the person was just flat out rude. My husband called to book a service for me and it was even worse for him! Way to put people off before they even receive a service...

As a new client, I had a 60 min massage by Alison..she was extremely friendly and listened to my…read moreailments so she could tailor her technique to help relieve some pain. I booked a foot massage for the next day and can't wait to book her again for another full body massage. She is now my "go to " person for services. The front desk was also very pleasant and helpful.

This place is suppper cute! I also had an amazing experience here! I was greeted and welcomed as…read moresoon as I arrived and I noticed all my favorite brands of beauty and hair care gorgeously displayed as I walked in. Jenna, my friendly esthetician was also very prompt to see me and brought me to a clean and cozy room for my hair removal. She used sugaring technique, which for those who might not be familiar, is very difficult and if done incorrectly can be a not so pleasant experience. However, in my 10 years of waxing I can say this was in my top 3 greatest experiences. Jenna was friendly, welcoming and also extremely skilled in her technique. It was not only painless and quick, she got every last hair! I was seriously telling her I loved her! Haha trust me if you wax you understand. Anyways this place is wonderful and I totally recommend it! Thanks again Jenna - I will 100% be back!

BEWARE!!! I'm a huge supporter of small business! That being…read moresaid beware of Shapers The Salon & Day Spa! I recently moved back here and had done business with Shapers 15 years ago. I really enjoyed the environment. I came back and purchased a whole new line of products for my whole family right before Christmas. The lady that helped me was nice and helpful and said if I did not like any of the products to bring it back. I spent over $400 + that day on just products. Fast forward to today....I finally used up my old products and started to use the Aveda products about 1 week ago. Only two items I didn't care for after several uses. Mind you, I didn't use much of the product each use. They both were practically full. The lady at the counter was new. Silvia Garcia who apparently is the owner of the this store told me non of her ladies told me I could bring back the products if I didn't like them. Then told the new girl to call Don and see if I could exchange them. As Don told the young lady yes I could exchange them as they were barely gone, Silvia Garcia started making comments that I probably put other shampoo in there to make it fuller etc. I at that point was so appalled, that I said you have called me a lier and are accusing me of putting different shampoo in this bottle I want to return. Silvia said no, no I'm not saying that at all then started raising her voice at me and telling me that I was disrespecting her in her own store and that she will not refund the nutri plenish and Blond shampoo and said you are going to take this back home and LOVE it! I said I brought it back because I DON'T love it for my hair. I said WOW I can't believe this is happening. She said this is WOW and took the two products I was exchanging for and said now no exchange!!! Mind you my exchange was for products of lesser value and I am generous and was not looking for them to make up the difference! Silvia stormed off AND left that poor new young lady there to remedy the situation after insulting me on many levels and had to call Don again confused on what she was supposed to do! I will say this....Don appeared to be very patient and understanding and kind to the new employee! I have NEVER been treated like a second hand citizen like that before by anyone especially a business owner that I had spent A LOT of money with. I feel sad and have empathy for the new employee. I will find a new place to shop where I do not have to deal with Narcissistic behavior!!

Wow. Wonderful place. Talentedread more