We employed The Key to take care of our mother/grandmother while she was dying of cancer. It wasn't…read morean easy transition as the home health aids often called in the middle of the night, weren't always helpful in managing her medicine and didn't seem to have much training. Some did try to be helpful, but overall the number of people coming to her home made it hard to create a good relationship and provide good care. We put a lot of controls in place and care seemed to get somewhat better, even with problems of workers showing up late etc. However, we discovered that our grandmother's safe had been tampered with and was broken. The locksmith said it appeared someone tried to use a tool to open the safe. We then discovered that several priceless jewelry items were also stolen that we will never be able to replace. When asking the worker to go home, she shared that she had not been paid properly in recent weeks, which just shows the further carelessness of this company. Other individuals who worked for the key shared they were required to sign paperwork to have a background check and drug screen, but that neither actually occurred. Therefore, it is likely that these individuals who are supposed to be trusted with the care of ailing family members do not even go through a basic background check. In the months since, we have called to determine how to resolve the issue with the company. We have received no real answers and are given insufficient information. While most people who will employ this company will not encounter something so horrible as someone stealing from a dying woman, there are still major issues with the company's business practices. Please do not use this company. Seek out a licensed and bonded company who has a BBB approval rating and remove items from the home that are valuable.

Home Care Assistance has been a tremendous help to our family. We had a very short period of…read moretime in which to find 24/7 care for our father. Home Care Assistance came through immediately and was very responsive to our needs. They went above and beyond and suggested a less costly alternative to what we originally asked for. This saved us a lot. They cared about our situation and wanted to help. My father has been very happy with his caregivers. A special thanks to caregiver, Olga Aponte. She is exceptional. If he could, he would like to take her along to his assisted living facility. HCA is lucky to have her. We're grateful to Sydney for her compassion. We're grateful to everyone who took such good care of our father.

Sadly I would like to give more stars only for the caregivers, but it's not possible as a…read moreresponsible human. BEWARE this facility has had over 7 Director's of Housing in the last 4.5 years. The bar is extremely low. If your loved one is in need of actual assistance, say Level 2 or 3 acuity they are not equipped nor willing to care in a dignified manner. My mother moved here in early 2020 with the same level of care needs as when she was forced out in late 2024. The current housing director, Candice, began a campaign to kick her out in June 2024 using emotional abuse, retaliation and bullying tactics. She repeatedly entered her room without permission and told her she was "feeble, and too much work." She insulted and dehumanized my mother and instructed caregivers to strip her of care needs she had been receiving for years. While some caregivers complied with these dehumanizing instructions, others did not (thank you to the few and shame on the rest!) In addition, the food is of low quality, with the same basic menu repeated every week. Bland picnic food such as hotdogs and potato chips are served multiple times a week with nary a vegetable in sight. There is NO DESIGNATED CLEANING STAFF. The caregivers are expected to clean the rooms on top of all of their other duties. This is simply not possible so please enjoy filthy rooms in unhygienic conditions. I am consciously choosing not to name caregivers in this post as I fear retaliation for them. But my hope is that if you have a vulnerable or disabled senior in your life you will read this review and look for another location for your loved one. Otherwise, plan on visiting MULTIPLE times a week/month until they make serious changes in management and find a competent Director of Housing. What a sad and disgraceful end for my family at this residence.

Absolutely do not send your loved one to live here if they have medical needs. Staff are unlicensed…read moreand unable to provide routine care. It is not safe. They have abandoned patients in the ER and refused to let them come home because they didn't want to provide simple wound care. Their staff are rude on the phone and uncaring. Think twice before sending someone here, it's very sad and sinister.

avoid this service. I was searching for a specific facility and when I clicked through I ended up…read moreat Mom. I was very clear, crystal clear I was only interested in the one location. next thing I know is I am getting responses from a number of facilities. I told them the situation and all seemed to understand that A Place for Mom just sends your information to whomever they want. Don't fall into this rabbit hole.

I would discourage anyone from using this service. Once you seek their help, they will never leave…read moreyou alone. You will be getting phone calls and emails from them for life.

Pam Foti at Vesta Senior Network was a Godsend! Our 93-year-old Dad had been in short-term rehab…read moreon-and-off for months, and suddenly, we were told his insurance would not cover him anymore. He was not strong enough to move back home, and we were given only a few days to find an assisted living facility that met his and our family's needs. Thank goodness for Vesta Senior Network! Even during the pandemic, Pam found him just the right place. She met our family on Zoom, educated us about the process of moving a parent to assisted living, offered several assisted living options, made appointments for us to visit them virtually, and worked with the facility we chose to ensure a smooth transition for our dear dad. Pam was knowledgable, patient, and effective. I highly recommend Vesta Senior Network.

From the owner: Guiding you through the Maze of Senior Living Options…read more Vesta Senior Network is a local team specializing in senior living options in Wisconsin. Vesta is owned and operated by Pam Foti and Jenny Wagner, who have interviewed, toured, and selected a variety of residences, as well as businesses and other services that can help their clients navigate the complexities of senior living, as well as the many obstacles they may encounter throughout this transition.

Jason Berczy was a great help navigating the many facilities we considered for our sister and…read morebrother in law before leaving the hospital. We never met Jason but had too many to count detailed and emotional discussions about our loved one. You'll be glad you got him involved with this most difficult decision. This assisted senior living facility was our 10th placement experience with our immediate family and unfortunately won't be our last. Wish Jason could be there for our next, but we live 400 miles away.

After interviewing several caregiver agencies for my husband after a lengthy hospital/rehab stay,…read morewe finally found Assisting Hands. The staff was very proactive in finding the right caregiver to meet our needs and we were very pleased to have been assigned a caregiver who was compassionate, kind, and did a wonderful job managing my husband's changing needs over the past 18 months. The scheduling staff was very thorough and responsive to emails and calls. Home visits were scheduled periodically to check in on the dynamics between my husband and our caregiver. We recently terminated services only because my husband has progressed to the point that he no longer requires a daytime caregiver, but Assisting Hands was there for us in a time of great need and we were most appreciative for the great service!