I needed new bearings for my mower deck and the blades sharpened. It took over two months to complete these repairs at the Smithville heritage facility. I called four times to check on the repair and was told that they would check with technician and call back. The first three times, the call was not returned and no status was provided. I called a fourth time and was firm on getting a status. It was ready. Heritage used to be good before John Deere reduced the number of franchises and eliminated the smaller dealers and let heritage add more and larger locations. The Shawnee dealer (not owned by Heritage) was great but lost their franchise and went out of business. It is sad that a dealer gets too large to service their customers. Heritage used to be good, but has gone downhill with their expansion. Perhaps its has become too big to function and be managed properly. I would not recommend buying a John Deere lawn tractor with the dealer organization they have now. I am at the mercy of a maintenance operation that has poor performance. read more
