When my mother recently moved to Sancerre Atlee Station, we were both understandably nervous about…read morethe transition from her home to an assisted living facility. However, from the moment she arrived, the staff and residents made her feel welcomed, valued, and engaged. On her very first day, she was introduced to another resident who showed her around and helped her quickly connect with others. The staff has been exceptional--friendly, attentive, and always ready to help without making her feel like a burden. The variety of activities keeps her busy all day, and she's even enjoying things she never expected to like, along with many of her favorites. I love hearing her say, "They have so much for me to do, I don't have time to stay in my apartment!" The food is delicious and offers plenty of variety, and the facility itself is beautiful--more like a luxury hotel than a traditional assisted living community. The well-maintained grounds and lovely landscaping have her excited for the milder weather so she can relax outdoors among the flowers in the many seating areas with rocking chairs and benches. Sancerre Atlee Station truly lives up to its mission of fostering connections and enhancing shared experiences. Their warm, welcoming atmosphere and exceptional service have made my mom's transition incredibly smooth, and both she and I highly recommend this community for anyone seeking a vibrant, supportive, and beautifully maintained assisted living environment.

Honestly, I'm so unhappy with Sancerre and the care and services they provide. The facility is…read morelovely. The entertainment director is good, too. But the day to day care team staffing, dining facility, and management is just horrific. Where is management while residents wait 1.5 hours for a truly disgusting meal to be served? Where are they when day to day services promised - like cleaning, an nursing care, an med administration -- is continually delayed, phoned-in, ignored, forgotten? We have been so patient as a family. We were one of the first to move our parents into the brand new facility. Nearly a year later I have seen no improvement. The one shining star was a great chef, and he recently left and the kitchen is in absolute shambles. Almost 9K a month and most of the care still comes from family. We'd expect far more professionalism than we are getting. At a minimum, communicate!!! Directly!!! Talk to staff. Show your facet to residents. Discuss directly what's happening there. It's like management is trying to gaslight an entire community of people that all is well. ALL IS NOT WELL.