It only took a cross country move to Houston for me to realize how serious folks are about their lawncare and landscaping out here. The competition is fierce for a quality mower and through the recommendation of a friend, I was able to get connected with Emilio and his crew. It hasn't been smooth sailing completely, but for the most part they've done a fairly good and consistent job with leaf collection and lawn mowing.
Things I appreciate:
:: The customer service: Emilio is super personable and is super proficient in English and Spanish. For the most part he's been reliable and easy to work with. Instead of coming weekly, I am asking that Emilio and his crew make it every 2-3 weeks instead.
:: The speed: They have many houses and lawns to mow through the day, so they don't waste time (#1). From start to finish, there are several people working in tandem and in just a matter of minutes, the bulk of the work is done. Some folks might not like how speedy the process is, but it's been solid work most of the time.
:: The prices: For $30 for front and back, I'm not going to complain. One could argue that it's only this affordable due to having a small front and backyard. (#1) Cash only homie.
Things I'm not so fond of:
:: They never announce when they're coming over. I realize that my property is likely a part of some schedule, but whenever the show up I don't have everything unlocked for them to access the entire property. So the backyard might have some extra leaves laying around because they didn't give me the heads up.
:: They never remember my name. That's not an issue per se, but it feels strange when I've been confused for other people (#2) and whenever I call that they don't recognize my number or my voice. Just the address.
:: They've been accidental mishaps that included cracked windows (due to flying rocks), misplaced bricks, and patio door malfunctions as a result of equipment misuse. Emilio has been very diligent about working to make sure things get replaced ASAP.
Overall, I'm satisfied to work with them. No one is perfect but as long as the job gets done and done well, I have no real complaints.
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(#1) People will absolutely pay more for their services.
(#2) Do I look like a Mark Lee? Actually, don't answer that.
My photos: https://www.yelp.com/biz_photos/hernandez-landscaping-and-lawn-services-houston?userid=ysCBsXWPB-LAiewVS3jZfQ read more