Fairest and cheapest person in Ottawa for Brake change & regular maintenance, I told him he is…read morecheap but he corrected me with saying no he is fair. I will recommend everyone to make him your maintenance shop & keep away from speedy or expensive shops

Made an account solely for this review…read more Predatory, unhelpful, dishonest, shady, and careless. Purchased a Buick Enclave in 2022. The AC didn't work at purchase so they "fixed it". Three months later the entire AC was shot and would run me $2,500 to fix. On top of that, the check engine light came in shortly after purchase. Along with that the Stabilitrak turned off, the traction control stopped working, and the timing chain in the engine had to be replaced.. another $6,800. I figured their shop would take care of it - and they said they would. I wasn't aware that keeping it at the shop for 3 months and not moving it an inch from where I dropped it off was what they considered taking care of it. Their excuse? EVERYONE was on vacation. That is not how any business, especially vehicle repair, should function. Now, the car is showing - and I had no idea this was even possible - an "Engine Power Reduced Notification". 4000RPMS, 30km/hr. The engine stalled shortly after. This is an automatic car. Didn't even know that was possible. So, I figured I'd see if they could help me at all. Their sales manager said there was nothing that could be done on the piece of garbage they sold me. So now I have to pay off a lemon they sold me that I'm going to be scrapping in the coming days. They also have NO record of the sale of my vehicle?? I have the contract but they don't? Got it. That's not shady at all. Thanks Janex. You should be ashamed. If I could rate less than 1 Star I absolutely would. Waste of money, mental strength, and time. I wouldn't trust these guys to sell water in the desert, let alone any sort of vehicle that is semi-reliable at the very least.

I regret buying a used 2012 Kia Sorento from Janex in August 2021. It seemed like a good deal at…read more$10,000 with 128,000 km, but it turned out to be a lemon. After only 28 months of mostly highway driving, it now has 184,000 km and is unfit for the road. It needs thousands of dollars worth of repairs to pass safety inspection, and two mechanics advised me to scrap it. Here is a list of the $5,619 repairs I had to do. - $1,517 (Oct 5, 2021): Antenna, driver's seat trim and cover, all season tires - $700 (Oct 2021): Rust removal work - $305 (Dec 13, 2021): New battery - $247 (Jan 13, 2022): Repaired three rear sensors that had been glued in - $1,051 (May 10, 2022): General repairs to brakes, and replaced front pads due to corrosion - $500 (Feb 23, 2023): Oil leak from oil pressure sensor - $283 (May 16, 2023): Check engine light on, large evap leak in vent circuit - $1,026 (Oct 19, 2023): Replaced both front quick struts, rear right toe adjustor being seized To make the SUV certified safe to sell second-hand, it would require me to spend thousands more dollars in repairs to fix: Hole in frame on pass rear Right rear tail light bulb Right side headlight lens Free up front caliper sliders Replace park brake shoes, hold down kit and actuator lever Replace rear brake backing plates and rear right caliper Fix oil leaks from engine/transmission area Rear differential is leaking Front brake service as caliper sliders are seized Rear brake pads, rotors, right rear caliper Replace rear CV axle shaft seals as they are leaking Condenser fins are gone This experience has overall cost me a lot of money and stress.

Charlie is a very knowledgeable and fair gentleman, I would highly recommend his shop. It's hard to…read morefind a good shop these days, but Charlie's offers excellent service and reasonable prices. I highly recommend Charlie's Auto Service.

I have been hugely impressed with all my interactions both in the quality and affordability of the…read moreservice. Charlie is a genuine good guy with a high level of expertise that I completely trust. It is rare to find a mechanic that is such a pleasure to receive service from. I highly recommend him to everyone because who doesn't want worry free service.

Brought recently purchased vehicle in to be inspected. Was told by previous owner the back brakes…read morewere do to be replaced. Got a call within an hour from the shop explaining the brakes were in good condition and that it would be dishonest to change them. How many times do you hear that ? Great service, honest and reliable. Thanks Damir

Great service but makes a difference when Johnny is there. He's the heart of Procare…read more Unless there I'll wait for his return or make other arrangements somewhere else. Staff tries but again Johnny is the of the company

Consider a second opinion, not just what the staff tells you about your car. I started going there…read morefor a while, and at one point I was asked if I wanted to sell my car. I said no, but because the staff saw me always alone, and a woman, they started telling me that my car was not good, until it came the day when I went there (winter time and very windy), and I was told that the car was not good anymore, no good even to drive the car home. They kept it! They found a way to still keep the car.

Exceptionally honest!!!…read more I brought my car in, still under warranty, because Hunt Club Kia refused to get rid of a very loud brake noise that should have been covered under warranty. They blamed it on rust on the edge of the rotor, glazed rotor, etc. Simon at SD auto drove it for 5 feet and brought it in and put it up on the hoist. He had everything greased and put back together in less than half an hour!!! Problem fixed! Hasn't made a sound since and i gave him $40 for his trouble. Very honest and they do very good work. I will be going back here since it is rare to find an HONEST shop these days.

Outstanding service from a very customer serviced owner and team! Next to no wait time when service…read moreis needed. Fair pricing. Would definitely recommend. Pleased to help support a local business who cares !

Good honest service fast , and reasonably priced for repairs. We have serviced our vehicle for…read moreseveral years at Ultimate.

Got a big job done for a fraction of the price. They do more than just tires and brakes…read more Trustworthy, great group of guys and solid mechanics.

the worst service ever!!! they charged me today $500,0 instead of $170.0 and even did not fix the…read moreproblem!!! totally dishonest scammers!!!