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    Herrmann Insurance Agencies

    1.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Herrmann Insurance Agencies

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    2 years ago

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    American Memorial Life Insurance

    American Memorial Life Insurance

    (8 reviews)

    They troll mortuary/cemetery corps to sell their burial plan. Then they flip it to True Stage. True…read moreStage has the worst off shore customer service!!! They insist on sending forms by mail! They do not mail said forms until customer makes two calls and mortuary makes three calls for service!!! They will not fax the form to the mortuary. After a month and a half to two months a form is sent only to containing one sentence!!! The customer could have typed this one sentence with their signature and a witness signature! No fax number is printed on the letter or the form. This forces the customer to call back. Their AI robot that answers the call takes 5 minutes 20 seconds to go through the prompts. It gets the information wrong EVERY time!!! After several requests to input information from the bot it transfers to agent. There is so much background noise that it cancels out what the agent is saying mid sentence!!! When the agent doesn't understand you because you speak perfect English and they don't, they put you on hold and put you back through the AI bot bot. By this time, twenty minutes have past. Finally, an agent who understands English better is connected to the call only to say that all faxes received take 48 hours to process!!! I highly recommend finding another burial insurance company. To American Memorial, I suggest you end your contract with TruStage and find another company who will provide at least adequate customer service. Keep in mind your target market. Many of your customers are older and may get fed up with the customer no service that TruStage gives.

    Let me say..I don't write negative comments about companies or people in general. But I am mad,…read morefrustrated and disappointed with TruStage, American Memorial Life Insurance Company. I purchased a funeral plan from a local funeral home in Hawaii. I paid my premium monthly for over a year and life happened and I no longer wanted the policy. I was told to contact TruStage. TruStage sent me a Policy Surrender Form on September 20, 2025. I mailed the form back to address notes on the letter in 10/01/25. I called a few weeks later and was told it wasn't received. I emailed the same form to the email noted on their 9/20 letter on 11/20/25 and 01/12/26. I was told again today (4/7/26) the form wasn't received. The customer service rep told me the back office checks the email and there may have been a problem uploading the form. (WOULDNT YOU HAVE THOUGHT IF THERE WAS A PROBLEM AN EMAIL WOULD HAVE BEEN SENT TO ADVISE) The rep wasn't able to check an email log either. I was told the form I submitted multiple times is outdated so the correct form could be faxed to me. I don't have a fax. I asked for it to be emailed. I COULDNT be emailed due to privacy so my only option was to have it mailed. I am going to fill it out and find someone to fax it back to them so I can have proof the fax was successfully received. Once received it will take up to 30 days to process. This is ridiculous. I am so disappointed with the service. Next time I will do better research when buying a funeral plan to ensure all communication stays local.

    Herrmann Insurance Agencies - homeinsurance - Updated June 2026

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