Do not make business with them! Not only are they not dependable, but they also don't provide the…read morefull refund even when it is their fault. We were disappointed not once, but twice. Our group of 6 took two taxis to location only to be told that it was cancelled. No one provided us an email, call or text. After speaking with person in charge over the phone as he was not in office, he advised next day, that they would be able to reschedule us to next day. Not fully convinced, I sent a message at night confirming and he said it would happen, confirmed it. Next day as we are getting ready, he calls and asks where we are located and then he says he will call me back. Weird but also now I think I have to be more cautious. I then text message if its happening and he advises it isn't happening. May be due to low season, but at that point, warn the guests. We had 2 days wasted as we planned around this boat ride. We requested a refund which they advised would be returned to us 24-48 hours and only recieved partial refund, despite being told it would be a full refund. Spanish - ¡No hagan negocios con ellos! No solo no son confiables, sino que tampoco proporcionan el reembolso completo, incluso cuando es su culpa. Estuvimos decepcionados no una, sino dos veces. Nuestro grupo de 6 personas tomó dos taxis hasta el lugar, solo para que nos dijeran que estaba cancelado. Nadie nos envió un correo, ni una llamada, ni un mensaje de texto. Después de hablar por teléfono con la persona encargada (ya que no estaba en la oficina), nos dijo que al día siguiente podrían reprogramarnos. Aunque no estábamos del todo convencidos, le envié un mensaje por la noche para confirmar, y me aseguró que sí se llevaría a cabo. Al día siguiente, mientras nos preparábamos, él llama para preguntar dónde estábamos, y luego dice que me regresaría la llamada. Extraño, pero en ese momento pensé que debía tener más cuidado. Entonces le envié un mensaje preguntando si sí iba a suceder, y me respondió que no. Tal vez fue por la temporada baja, pero si es así, deberían advertir a los clientes. Perdimos dos días porque planeamos nuestras actividades alrededor de este paseo en barco. Solicitamos un reembolso, y nos dijeron que lo recibiríamos en 24 a 48 horas. Sin embargo, solo recibimos un reembolso parcial, a pesar de que nos aseguraron que sería completo.

Booked a catamaran only to show up and be told it was cancelled. No one informed us. Later informed…read morethe catamaran will head out next day if we wanted to keep the trip. We did ask for refund which they said would be fully returned. It wasn't. They kept the service fee charges. Glad we didn't commit as they also cancelled the following day. Not a reliable company.

Got a reservation to the airport using their WhatsApp number. Very prompt and polite on phone. Only…read moreSpanish spoken. The driver arrived only 5 mins late and drove a bit fast, but that's typical of most taxi drivers. Asked for the exact charges for the ride on WhatsApp and paid driver same amount. No complaints or bargaining was required. Note Uber is not allowed at Mazatlan airport. So price is about double.

Thieves! I called to both get a price and request a 9 minute cab drive to the airport. Dispatch…read moresaid it would be $30 Mexican pesos. We requested 2 taxis. I explicitly told the drivers the price quoted by dispatch. They didn't say anything. When we arrived at the airport they demanded $30 US dollars!! I called dispatch and they said they drivers can charge what ever they wish, that they don't have to honor the going rate, and all we could do was report a complaint! As usual, there is absolutely NO recourse in Mexico!!

We booked the Stone Island beach day while our ship was in port…read more Finding the contact person was easy. We were early so had to wait about 15 minutes for others to check-in. We then piled into the back of open air trucks (no seatbelts) and made the short drive to the dock. We checked-in and paid our balance. This was SLOW process as there was only 1 employee checking people in. We were given paper tickets for our boat ride, lunch and activities on the beach. The leader explained our food options and took our orders in advance. We then waited approximately 30 minutes before making our way on to the boat. Our boat crew had a lot of trouble docking and it took a long time. We departed 45 minutes later than what was advised on our tour ticket/information...only to turn back to the dock and pick up 4 VERY late guests. Again, the boat crew had a very difficult time docking. Took a "cruise" around some rock formations and were hit up for a raffle to support their injured co-worker. Once we reached the island, we climbed into an open air trolley/wagon and made the very bumpy and dusty drive to the beach. Once at the island, we were told they would "come find us when lunch was ready" but that didn't happen. We noticed other people eating and went and tracked down our food. The included food was really bad. I chose the combo which consisted of 1 piece of chicken, 1 piece of fish and a small cheese quesadilla. The 1 piece of chicken was beyond overcooked and literally all bones. I got 2 bites of chicken out of it. The small piece of breaded fish had a pretty strong fish taste and resembled frozen fish sold in the states. The cheese quesadilla was good but very small. The rice was OK but the beans were very runny. Open bar (2) were good. If you wanted to have your personal belongings in eyesight, you had to pay to rent a chair/table close to the water. We opted to just plop our stuff in the sand. This beach is NOT a good choice for young children or non-swimmers as the waves are very rough and there is no protected area to swim. The "leader" of our tour didn't take a headcount or keep track. He just verbally yelled that it was time to go. We were probably 3 blocks down the road when 2 people from our group were spotted running/chasing the wagon. We stopped and they hopped on. They had been left behind. We boarded a much larger boat, with other groups and made our way back to the marina. Boarded the open-air trucks and returned to the ship.

They are twisting the facts so they can appear to be the victim here. I did tell them everything. I…read moredid not hold back information like they alluded. I did tell them to stop contacting me as they said the same thing over and over and over. I got sick of their justifications. They promised to refund me $45. I said fine, now go away. Still waiting on that promised refund. It's been weeks. I never insinuated the conditions were in any way their fault or under their control. They did not divulge before hand what would happen in the event we only did one dive. I would have made a much different decision about going had I been informed of this policy. And the kicker is they never gave me any refund as they claimed! None at all. Not one cent. So they claimed to be trying so hard to provide a good service and in the end they lied in their response about giving me a refund. Watch out for these guys. My experience with them showed that they are not honest. Where is my refund Mazatlan Tours? You promised to refund me $45. Where is it? I felt you should have refunded $67. They caused this bad review over $22. That is assuming they refund the $45 as they promised and then claimed! Bad business practices.

I booked this zip-line excursion on a whim while getting off ship, and it ended up being one of the…read morebest decisions of my trip. For only $100, you get WAY more than expected, not just zip-lining, but a locally made lunch, a tequila tasting, and a full farm distillery tour, all set on a beautiful scenic ranch just outside the city. The ranch itself is stunning, open views, mountains in the distance, and a peaceful atmosphere that feels like a world away from the city. The zip-lines were safe, fast, and a ton of fun. The guides were friendly, professional, and made the whole group feel comfortable. Lunch was surprisingly delicious and authentically local, you can tell everything is made fresh. The tequila tasting was another highlight. We got to try several varieties, learn how they're made, and even walk through the distillery to see the whole process up close. Overall, this is an amazing deal for what you get. It felt like a full day of adventure, culture, and great food/drinks rolled into one. If you're looking for something memorable and unique, I HIGHLY recommend this excursion. Worth every penny and then some! Also to note they offer horseback, ATV and kayaking. Excursions.

I booked the River Kayaking excursion with Veraneando Adventures for me and my dad who is a fairly…read morefit senior. From the description I figured it would be pretty doable and my dad was excited about this. It was a pretty hot and sunny day in mazatlan - the ride to the Presidio River was about an hour from the cruise port and we did this excursion with one couple from our ship. The couple (who were a bit heavy) was having problems staying afloat on their kayaks and ended up staying back so it was just me and my dad with one of the guides. The river was fairly gentle though there were some mild rapids - the kayaks were easy to operate but my dad still went over when he lost control of his kayak after hitting some rapids. The issue was our guide didn't really speak English and while I tried to follow our guides path on the river (since I've been white water rafting before), my dad didn't realize that following him exactly was a must - otherwise you can hit some rapids wrong or end up on an area with low water levels and get stranded on rocks (both happened to my dad). After going over and paddling for 2 hours, my dad was wet, exhausted and sunburnt - he wasn't happy:/I did enjoy the trip - the rapids were fun and seeing all the birds was nice - but it was too much for my dad. The nice couple who couldn't do the excursion were apparently left there with the guide and they had to pick them up afterwards where they took the 4 of us to lunch at the restaurant operated by the tour company. The spread was tasty and plentiful - more food than 6 people could eat - and included beer, margarita or soft drinks. Afterwards it was another long drive back to the port. It was definitely a long day - nice but prob needed more guidance from our guides.

Mazatlan is one of the ports of the Mexican Riviera cruise route. So naturally, there's a port with…read moretourist focused shops. Once you're off the ship, and you want to say, take a walk into town, you'll need to go through a building with shops, the main one being duty free. Obviously, the prices are the biggest here but it's very convenient and has AC for those hot Mexican summers. Once you come out of the main building, there are more shops in an open courtyard and a bar. This is also where the persistent taxi drivers are offering you rides anywhere and everywhere. If you do hire one, negotiate a price before even getting in their car. It's a small terminal and besides one or 2 photo ops and shops, there's isn't much more.

If you're cruising into Mazatlán Cruise Terminal, this port makes a not-so-great first impression,…read morebecause your ship will be docked right in the middle of a busy working industrial zone with hundreds of commercial cargo containers. It's not beautiful, but beyond this area a lovely city awaits. The process to get from your ship to the main tourist terminal is pretty simple. There's no tender required. Once you step off the ship, you hop on a quick and free open-air tram that shuttles you through the industrial area straight to the terminal. It's efficient, easy, and kind of fun. Once you arrive in the terminal, you can tell it is geared towards cruisers. The indoor area feels festive and welcoming, almost like a mini marketplace. There are dozens of shops selling everything from local crafts and souvenirs to silver jewelry. It's a great place to browse or pick up gifts without even leaving the port. There's also a small restaurant, bars, and vendors if you want a quick bite or drink, and an open air market with cheap booze, food, and other trinkets to buy. Again, I do not recommend you only stay at the terminal because Mazatlan is a gorgeous and friendly city with tons of culture (and way better and cheaper food, beaches, and more outside the touristy zone). The terminal has all the practical amenities, like restrooms, ATMs, and a tourist information desk with maps and helpful volunteers who can point you in the right direction. Everything feels safe, organized, and easy to navigate. Right outside the gate, you'll find official taxis, tour operators, rental options, and the iconic pulmonias (open-air taxis that are basically Mazatlán's version of a golf cart ride). They're a fun and breezy way to get around. You can also walk to Old Town (my fave area of the city) by following the "Blue Line" that's literally painted on the sidewalk. While the industrial setting might not be glamorous at first glance, the Mazatlán Cruise Terminal delivers where it counts. Even if you don't venture outside the gates, this is a surprisingly enjoyable and stress-free port stop.

We booked the Marzatlan Trolley Tour through Norwegian Cruiseline. I'm glad they partnered with…read moreTropical Tours because they did a phenomenal job! We were picked up right at the port in a gated area. It was very safe. The trolley I'd an older bus with no windows but was still comfortable. I didn't feel that they packed us like sardines. Our tour guide, Erick was amazing! He was informative and funny. He stopped at off at a tiny market at the end of our tour to pick up a 4 pack of Pacifico beer. He used them as prizes for those who answered questions regarding the information he gave throughout the tour. I thought that was a great way to end the tour. Highlights of the tour were the cliff divers. Make sure you have cash to tip as the divers will give you a sob story about how this is their only livelihood. To be fair, it was very entertaining! We were driven to the MATZATLAN sign and the tour guide took all our pictures. We were then driven to the shrimp market where we were free to walk around to shop. The market was huge but all the stalls sell pretty much the same thing. We then walked a few blocks to the Catedral Basilica de la Inmaculada Concepcion. It was not far . We were given info on the church beforehand but walked through the church by ourselves at our leisure. The cathedral was stunning. I thoroughly enjoyed seeing it on the outside and inside. Our last stop was in downtown Matzatlan which was my favorite the town has so much color and history. The tour guide gave us a choice to follow the blue lines on the ground back to the ship. We were able to do back to downtown after the tour. It is about a 15 minute walk. Tour included a shopping trip to the silver jewelry store where they gave you free beer samples. Most of us stood outside. we also stored my La Selecta store with Sinaloan candy and goodies. I highly recommend this tour if it's your first time in Matzatlan!

We booked our tour through Carnival for Taco lunch and tequila tasting. Nancy was our guide and she…read morewas amazing! She helped with my kids (4 & 7) and was just fun to be with. We had a great time and so did the kids. 100% recommended you tour with her.

We just came back from our stay at the Courtyard by Marriott in Mazatlan and we were so impressed…read moreby the service and attention given to us. The staff at the front desk gave us a warm welcome and an early check in to our room which it was great! We were so tired from our long day of flying. We stayed 7 days and the staff varied during the stay but we want to give notice to Efrain, Alain, Ramon, Sylma and Elena! The check in process was really easy and they took care of everyday needs like getting an Iron to our room, dinner recommendations, etc. Our housekeeping lady Silvia was also very accommodating - the room was immaculate! We pretty much had the buffet breakfast every day which led us to interact with different waiters and staff like... Samantha -Cajera,Julieta - Cajera Andrés - mesero Daniela - egg station Gustavo - Mesero Juan Carlos - Mesero Paola - Dining Supervisor A special Thank You to the Food and Beverage Manager Marco for his amazing attention to detail. Also to our waiter Eduardo at the Don Joaquin Restaurant for going above and beyond with his service. Overall our experience was Amazing and we can't wait to come back in 2026 and stay here again!