I will never deal with Enterprise ever again after the shit show today. First of all, this branch…read morestraight up smells like pee and the line was crazy long with only two people working. So after a car accident is a harrowing time enough and Enterprise did not make it easier at all. I lost my wallet and was issued a temporary drivers license card from penndot until my actual one came in. Well this, coupled with my passport, wasn't good enough for Enterprise. It's good enough if I get pulled over, it's good enough to get on a plane, it's good enough to rent a car from literally everywhere else, but not good enough for Enterprise! I could understand if I didn't have a passport or any other photo ID on me that matched the card, but I did. So what's the problem. So after waiting in line for a half hour I was told I could not rent a car, super frustrating. And they really had no good reason other than "that's our policy." Well your policy blows and doesn't make any sense. I even called Enterprise corporate who were equally unhelpful. They said basically that each branch makes up their own rules and I'd have to call each individual branch to find out who would accept my (legit, government issued) documentation. Come to find out, a few months prior my sister wasn't allowed to rent a car from them because the address on her license didn't match that on her paperwork, as she had just moved. Who cares??? Enterprise says they have the best customer service but they made a bad situation worse. Thankfully they aren't the only game in town and plenty of other rental car agencies were willing to accept my (legit, government issued) documentation.

Very nice people and great customer service. I had the car for a month and their service was…read moresuperior. Very helpful and found the perfect car for me.

I rented a vehicle from the Enterprise location at 6800 Rising Sun Avenue in Philadelphia on June…read more26 after my own car developed a last-minute problem just before we needed to leave for a wedding. Even though I arrived only about five minutes before closing, the team was kind, professional, and incredibly helpful, getting me into an excellent Volkswagen Taos and allowing me to pay with a debit card. They also arranged for me to return the car to the 30th Street Station location, much closer to our home. That flexibility was especially appreciated after a six-hour drive with three children under four. I was extremely impressed with the experience from start to finish. I've since opened an Enterprise loyalty account and will definitely rent from Enterprise again.

We needed a rental through insurance. Process was smooth and convenient. Ashya was great, they "got…read moreyou". Ashya was accommodating and went out of their way to meet all my needs, even stayed late for me one night. Their customer service made the process less stressful during a stressful time. They had a nice variety for selections. We needed to change cars for a bigger car for our trip and Ashya made it so easy. Highly recommend.

We had an absolutely horrible experience at this location. Our car was scheduled for pick up at…read more1:00. They called me the day before confirming the time. We were running 15 minutes behind so I called and let them know. They said no problem. We arrived at 1:15 and the car was not ready. At 2:00 we were told the car was being cleaned. I reminded them that our reservation was for one and it was now after 2:00. At 2:15 they brought the car out and it smelled overwhelming like marijuana. I said I can't drive my family in this car and they agreed the strong odor was unacceptable. We ended up taking a car that had just been returned. It was not cleaned and the gas tank was completely empty. Note: This was at the Central Philadelphia location on Rosevelt Blvd. The drop off was great. I strongly advise to rent anywhere else but this location. The service and reliability are terrible!

Went to go pick up car on booking, first started asking for utility bills and paystubs. Never have…read moreI ever heard of that, also I book a mid size or similar and they offered me a Kia soul which was least of my options. With that being said I would not book here unless they have cars available. The representative that helped me was Kyle. Sixt.com is the way to go

This was a terrible experience. after being rebooted to their corporate offices instead of a local…read moreoffice I finally talked to this glenside office. They said I was too far to pick me up (3.6 miles) so they said they would transfer me to someone else who was closer (3.9 miles). When that didn't happen I called the other place myself (Flourtown) and they didn't have any economy cars so I called back to glenside and was hung up on and the next time I called they said they didn't have any economy cars. I was rear-ended and that's all the insurance will pay for they didn't care they wanted me to pay more. So I just did without a car I don't need one to go through the hassle of this horrible company.

Get your car here -- right near the Glenside Train station (I think). I rented a car through…read moreTravelocity, to pick up the Tuesday before Pope-a-Palooza in Philadelphia. I got a great rate -- $149 plus tax for the week for a compact. I'd chosen this Hertz in Glenside because I figured there wouldn't be any pope-related traffic. It turned out I wouldn't be able to pick it up then, so I called (national) Hertz to change the pick up time. They told me that if I waited the day and a half I needed to pick it up they could not honor the rate I had and that the base rate would be $250 plus tax. I told them I'd happily pay over the phone but I couldn't get there and didn't need it. I called the local place, and the manager, Bobby Hernandez, could not have been more helpful. He said he absolutely could honor the rate, and he did. He rented me a powder blue VW bug, which I loved and which was great to drive -- the last two times I've rented from Hertz they've given me really junky cars in the compact category, which they advertise as "Ford Focus or similar." I was about to ditch Hertz, and now I have a new rental place. Thanks1

Horrible experience. They are getting 1 star because I can't give them zero stars. I was lied to…read moreand deceived into purchasing Enterprise's insurance for the rental when my own insurance already covered the rental car. I don't get into a lot of accidents and have t been in one in years so I wasn't aware of that. My car was in the shop for 14 days so their insurance cost me just about $500 which negates any benefit from having my own insurance cover the rental car with a $500 deductible. The female rep told me that if I didn't purchase their insurance, if any happened to the rental car I'd have to pay for it on my own out of pocket. Those are the words she used. I complained to customer service who got me in contact with a supervisor. As I explained what happened I could tell five minutes into the call that based on his attitude and demeanor on the phone that he wasn't interested in my complaint and had already decided to dismiss it. A day or two later he calls me back with some BS excuse as to why his agent didn't do anything wrong. I WILL NEVER DO BUSINESS WITH AN ENTERPRISE AGAIN. And I will bad mouth them to anyone who will listen. Consumers must warn and protect each other from predatory businesses like this!!! Do not use Enterprise and especially not this location.

NORA was really wonderful when I needed to pickup a rental due to a fender-bender. She was patient…read morewhile I argued with the insurance company that I needed an upgrade to a vehicle that I was comfortable in. She was attentive & considerate while giving me the time & space needed to get the approval authorization, Keep in mind - this is a small satellite location. Plan ahead, and give the staff some consideration as they juggle multiple responsibilities.

Great service and they delivered me a nice clean car! I would recommend Hertz on Frankford every…read moretime. They are without fail, the nicest people.

I had a reservation to pick up a car this morning and when I got there it was closed for the day…read more They were getting their roof repaired. No one called me. What is the point of having a reservation? I was an hour and half late for work today. Now I have to stay late tonight. Thanks a lot. Hertz has no idea how to run a business. While waiting for Enterprise to come pick me up a couple come up to rent a car. They had just spoken to Hertz and they were told to go to this location. The place is filthy outside. It looks like they never sweep the sidewalk or pull the weeds. It's disgusting and smells like garbage. The hours are inconvenient for working people. The hours cater to the unemployed.