I am currently renting from this company and have been very disappointed with the customer service…read moreand communication. I reserved a vehicle large enough to accommodate my family, but when I arrived, I was given a smaller vehicle that did not meet my needs. After being told that a larger vehicle was available, I made the trip back to the rental location only to be informed that they had not received the necessary approval to switch me into it. As a result, I wasted valuable time and still did not get the vehicle I originally requested. The lack of coordination and clear communication has been extremely frustrating. When customers reserve a specific type of vehicle, they should be able to rely on that reservation being honored or at least be notified in advance if there is an issue. I hope management takes steps to improve communication and customer service so others do not have the same experience.

My wife and I went here to drop off a rental we had picked up from another location. Once we walked…read moreit, it was a lot of people waiting for a pick up. There was only one front desk worker that was handling everything. Both pick-ups and drop-offs. It took us almost half an hour to drop-off our rental. Two other employees walked into the hall and looked around and then left, no hello was said, and no acknowledgment to assistant anyone. However, there were about 4 employees outside, washing cars. If I could have given them 0 stars, I would have.

Never again. Did not even get the car. Booked Back on July 15th out of Philly, took an Uber over…read moreto the Hertz office at 4100 Presidential Blvd, Philadelphia,PA. Tiny Tucked in a corner place, After waiting an hour to get to the desk, as only one guy was working the counter, i was told they where not accepting same day bookings and they was no car available. Major inconvenience as they were no cars in the Hertz Philly area to pick up at any location. They would let you book it but not deliver one. Also a hug issue, after being denied a car they DID GO AHEAD AND CHARGE over $400 for a one day rental that we where not allowed to have due to inventory issues. Now we have to go back and battle of that charge. Stick with Avis they deliver!!!

Booked a reservation.. paid for a Lyft and showed up 3 hours later at the time of my reservation…read more. only to be told no cars available, as a gold member.

I was billed for minor damage underneath the car. Quite honestly, I walked around the car, but I…read moredidn't check the underside. Buyer beware. Do not trust them.

i rented a car over a month ago and they wont stop charging my card. they have charged my card over…read more$100 without any receipts or explanation

if i could give negative zero stars i fucking would!!!!!!!!! horrible horrible and very…read moreunprofessional!! didn't even get a chance to rent a car because of how bad the costumer service was !!! i am very disappointed and i would not recommend anyone coming here!!!!

From the owner: Philadelphia's #1 resource for luxury rental cars, limousines and private jet charters. Founded in…read more2003, we specialize in vehicles such as a 2017 Mercedes Maybach, Bentley Mulsanne, Range Rover, Cadillac Escalades, and our customized 8,10, and 12 passenger Mercedes Sprinters, for either self drives or in the backseat chauffuered by of one of our professional drivers. Our car service in Philadelphia is perfect for weddings,proms, business meetings, corporate roadshows, events, concerts, birthday celebrations, nights out on the town and much more.

Their selection of cars were extremely limited. Actually, there were only 6 cars in the lot and by…read morethe time my wife and I left, it was 5 cars because someone picked up one of the trucks... then after my wife got the smallest car and bad car btw, because if you ask me, the steering was flimsy. She wanted the smallest car. Then we left 4 cars there. Customer service was good. It's the selection of cars that's bad!

Zack and the rest of the team are consummate professionals. Everything works effortlessly and as…read morethe saying goes....they'll pick you up. I wouldn't rent a car from anywhere else in Philly.

Never again will I EVER use Hertz to rent a car. I went with them since they had the cheapest price…read morefor what would be approximately a one month rental. Not only did they attempt to charge all these hidden charges/fees, when I returned the car a week early they didnt even prorate the rental fee to deduct for the fact I was returning it early. Again, when you return the car make sure you do a walk around with the employee and have them check the gas and DO NOT use the ezpass provided when you have your own. All around a bad experience.

We scheduled online to pick up a car at this location on Friday before work (when they opened at…read more8am) for a weekend trip. When we arrived at the location, the door was locked and there was a notice at the door along the lines of "stepped away, call (this 215 number) for assistance" so I called the number and it went to the national line. I hung up and tried again, and it went to a live person right away, who said the location we were at is temporarily closed and we needed to head over to the City Ave location for pickup. When we finally got over there, they said they had a problem with rodents but should be back at Umbria on Monday when we dropped it off. We adjusted our morning plans (now being about half an hour later than expected getting the car), went to work and then our weekend. Then came Monday morning. Gassed up the car, got there at 8am, and were not the only people standing there waiting for an employee. We told them to head over to City Ave and made our way through traffic to get there ourselves. Needless to say, I was unhappy when I pulled up in the parking lot at 20 after 8, and was stressing I'm about how to get us both to work on time with this new delay. Expressed my frustration and the guy who seemed most in charge didn't care - actually continued to write down whatever he was working on when I came in, even when I sarcastically thanked him for caring. He even had the nerve to tell me there was nothing they could do about the closed location - I suggested they call the people who were expecting to drop off or pick up at Umbria and let them know to not go there. I left feedback with the national customer service line, who stated the corporate location at Umbria was not listed as having any closures in their system, and that my feedback would be passed on to the area supervisor. Unlikely to ever rent from Hertz again - but definitely never coming to this location again.