This review is long overdue...I do some traveling for work and have been using this Enterprise…read morelocation for about 18 months, when I moved to Blue Springs. After my first few months of difficult communications and poor customer service, I had almost decided I'd just use another company. On what I expected to be my last rental, I met the new location manager, Dalya Moore. She impressed me, so I gave the location another try. And another. And then another. When I say this locations' customer service has been completely transformed, it's almost an understatement. I was responsible for customer service teams for over 25 years and I know how challenging it can be. Now every single person I deal with is unfailingly pleasant and professional. Dalya herself is one of the most customer-focused, professional, friendly and organized people one could hope to meet. I make every effort to rent from this location. Any problem, and there are very few, is immediately taken care of. Cars are maintained and clean. I'm billed the correct amount. In short, they are a pleasure to work with.

Would give 0 stars if I could, reserved a car for work and I Uber to the location. Was told they…read morewere all sold out of rentals even though I had a reservation. Called other locations to book a car and was told they are sold out and can't do same day booking even though I had booked at this other location. What's even more frustrating is when I call to book the cars I was always told they had one then the site would call and say they are sold out. Very frustrating.

Unfortunately, the spineless owner cancels reservations the day before you are scheduled to pick…read moreup! Our family of TEN had a reservation for a passenger van since at least Jan if not before! We are due to leave for vacation FRIDAY and now do not have a rental and no time to reserve one! My understanding is that they are no longer going to be offering rentals. The owner of Surran also owns Molle Chevrolet If this is how he does business I would be very cautious doing ANY business with them!

I took my 04 passat to horizon automotive for an second opinion, they were very helpful and honest!…read more I would definatley recommend horizon if you have a VW or Audi.

Husband had a deep door ding on His Cadillac. It was an…read moreolder odd color and Dale's matched it perfectly. Other shops said it would be hard to Color match... but Dales got it perfect. Drove from our home in Parkville to Dale's in Blue Springs... but worth it. Highly recommend!

I would highly recommend Dales Collision Repair for any collision services. I had my 2022 Silverado…read morefix at Dales and it was a very smooth process. From start to finish. I was updated on the repair status at all times,any changes to the repairs I was informed. I also had Hail to two others vehicles and they took care of it instantly. Great team to work with Friendly staff. And quick process I highly recommend Dales Collision Repair for great quality work....