They have on multiple occasions not had the vehicle that was reserved and/or the vehicle that was…read moregiven wasn't properly serviced

Made a reservation 2 weeks before my trip...... 45 minutes before I was supposed to pick it up…read morethey called and said they had to cancel the reservation because they had nothing available! needless to say I was livid! And the fact the person that called was just "matter of factly" about it! This company is terrible!! I would NEVER recommend them to anyone!!

I reserved a 15-passenger van, 6+ months in advance for a 70+ person family reunion over the July…read more4th weekend. When I arrived for pickup on July 3rd, the van was vandalized from the night before--windows smashed.. The worst part? The branch knew about the damage all day but never called, emailed, or texted me. I only found out after showing up at 4pm--too late to find alternatives before the holiday rush. No 15-passenger vans left. No SUVs (just one 5-passenger car). All minivans on-site were under recall. Branch was understaffed and totally unprepared. This derailed our reunion plans, created huge logistical headaches, and added a ton of unnecessary stress to a major family event I spent months organizing. I spoke with a rep who "escalated" the case, but Enterprise has gone silent: No updates. No apology. No accountability. I'm still hopeful Enterprise will do the right thing. I've given them time, sent a demand letter, and now I'm sharing my experience publicly.

I'm extremely disappointed with my recent experience at Enterprise. I was quoted $182 for a…read morestandard rental, and before booking, I reviewed their policy, which clearly says: "The deposit amount will be stated in the reservation confirmation email." Well -- there was no deposit amount listed anywhere in my confirmation email. I assumed, based on their policy, that the $300 deposit only applied to luxury or sports vehicles. But when I arrived to pick up the car, I was told a $300 deposit was required for all vehicles, completely contradicting both their policy and the quote I was given. Their Deposit Amount policy first states it's a "potential" of incurring additional amounts. Therefore, it is not guaranteed but possible. Then their policy list the cars this "potential incurring additional amounts" is regarding to and the vehicle I reserved is not on that list which was a simple basic Compact SUV. This unexpected charge completely ruined my trip and left me scrambling. Enterprise failed to honor their own policy, and the lack of transparency is unacceptable. If the deposit had been clearly disclosed upfront -- like the policy claims -- I could have planned accordingly. I won't be booking with Enterprise again unless they fix this and start communicating properly with their customers.

They called to tell us our SUV rental we set up back in May was unavailable, 2 hour before the pick…read moreup time! When we asked what else was available as we had time deadlines to meet for our trip they offered us something smaller for the same price. We told them that wouldn't work. We are a group of 7 people and have a handicapped person requiring a scooter and would need the bigger luggage space to accommodate everything. They told us "That's your fucking problem, call the other locations and see what they've got". I'm appalled!! We've already been charged for this, we have called the customer service number and we just get the international line and they too state there's not much they can offer for help. They told us we could cancel but would be charged the $110 cancellation fee. Why am I being charged for cancelling when I'm not the one who screwed this up, your representative did?! This location is trash! Call literally any other location, or better yet find another company to rent from!

Wish I could give it a zero. Owner was not there, had his son running the shop. The kid wants to…read morespend more time on his phone that customer service. Walked in with a reservation I made more than a week ago only to be told we don't have a truck, you can take an SUV. That's a problem because thats not what I need. Oh well, we're not responsible for what they show online and proceeds to sit back down on his phone. I tell him to just cancel the reservation, he says call the 800 number or cancel online. What?! Okay, I walk outside to make a call and notice the exact Toyota Tacoma on my reservation in the parking lot. Go back in, oh, I didn't know that was there he says. SMH! The worst! I still walked away without the rental because my credit had a freeze on it. Why are you running my credit when it had already been done?! Yeah, no. Never again. Go somewhere else folks.

Do NOT do business with this company. I rented a car from them to take on a camping trip. I…read morereturned the car on time and in perfect condition, while also fully vacuuming out the Interior of the vehicle before returning it. They then proceeded to charge me an extra $150 for "pet hair" in the vehicle.... There was never any sort of animal in it or even anywhere NEAR the vehicle at any point during my rental. If you enjoy being robbed, go through this Budget. If you prefer being charged the agreed upon price for what you are purchasing. Go somewhere else. ANYWHERE else!! The only reason I gave them 1 star is because you can't leave 0 stars.

The woman working there this morning was an absolute nightmare. She told me because I don't have a…read morepaper contract (was never given one) that the car needed to be returned to Avis. I took the car down the road to Avis and they said Budget would need to receive the car and close the contract. I took it back to Budget and she threatened that because I hadn't closed the contract at Avis, I would be charged for every moment that the car sat on her lot at Budget. I tried to get the keys back from her and she wouldn't give them back, she even closed the sliding door on my face when I insisted she give me back the keys. Completely unprovoked, she escalated our exchange to an aggressive state that I haven't experienced before with a person in a customer service position. I even considered calling the police because she withheld a key for a vehicle she said was still in my possession. It resolved with her doing her job and accepting the car and closing the contract - but this was after an hour of driving back and forth between Budget and Avis on Noland Rd. It was so unnecessary. I hope no one else has to go through the same. Her employment there is a very bad look for Budget.

I was given an CHOICE either a Pick UP or and small CHEAPO Toyota have NOTHING EQUAL to a LINCON so…read moreI had to take this small Toyota CAR and get packed and drive 300 mile getting a sore BACK from it, Also had to take Hearing off cause of road noise. The person said that they don't get better class CARS, MYSELF I had NO CHOICE , I will not deal with them again, He said only KC has that type equal to my car located at KC at the AIRPORT.

Very disappointing experience with trying to buy from their car sales fleet. Requested a car be…read moretransferred to the city I reside with my credit already pulled for a auto loan. I never got the chance to test drive the car and my credit was pulled for nothing because the car was not transferred in time before the 30-day window for my loan. It shouldn't have taken a month and a leap day for this car to be transferred. Sadden by my overall experience.

Dropped of my rental at this location after picking it up in Texas. It was quick, printed out…read moreeverything I needed for documentation then I was on my way!

We rented a vehicle that was damaged that we took a video of at pickup. 2 weeks after we returned…read moreit, we received a letter charging us $450 for ashes in the ashtray. New cars do not have ashtrays and we don't smoke. We don't have children or pets so the charge for cleaning was ridiculous. My husband called very upset. They offered to charge us $225! That's not acceptable. We picked up the car in Grandview and dropped it off at the airport. It's probable that the person that retrieved the car, smoked in it, if it did indeed smell. We will not rent from them in the future.

They take care of you! Great place to rent from, the manager is amazing and they care about their…read morecustomers.