Warning: My Disastrous Experience with Hertz at Cincinnati/NKY Airport! I felt compelled to share our recent experience with Hertz, which left us feeling frustrated and cheated. After renting a car, I discovered a piece of plastic missing from the back hatch. Surprisingly, Hertz didn't mention this at the time of pickup! Their own terms state: "You and we will check the condition of the vehicle at the start of the rental..." but there was no walk-through, no check-up - just instructions on where to find the car. We were exhausted after a long flight and simply wanted to get on the road. After spotting the defect, it was too late - we were already responsible in their eyes. We never caused any damage; the car was parked safely at my brother's house during most of our stay for a memorial service. In our attempts to resolve this with Hertz, we even offered to cover half the repair costs. Yet, we were met with dissatisfaction at their refusal and a hefty bill for something that wasn't our fault. I can't help but feel that if we had opted for their added cost of insurance, they might have provided us with a different vehicle altogether. It feels like they knowingly handed us a damaged car and left us to foot the bill. My advice? Think twice before renting from Hertz. They're not the trustworthy company they used to be. #Hertz #CustomerService #RentalCar #CautionaryTale read more

I wish I could give a negative star. cincinnati northern kentucky international, Hertz car rental agent, was rude, negative and said, "I have other customers", but I was the only person in his line! I wanted to use my AAA discount and he wouldn't even discuss it. He rolled his eyes and kept saying "I have other customers". Again, I was the only person in line. I left his station, and went to National Car Rental, who was wonderful and helped me with a rental from Alamo, that saved me money. Don't deal with Hertz, at cincinnati northern kentucky international, the elderly employee from Hertz wouldn't help me. The only factors I could deduce was that I was a person of color or female. Maybe it's because I am from CA. read more

The BEST car rental service and experience I have ever experienced. I travel often for work and leisure. From check in to check out it was seamless and easy. I have never rented an EV car and misunderstood the meter, they helped me adjust my rate. Kaiden checked me out when I returned my car and I explained why my pre fuel was taken off and needed to be added back on and he accommodated. Hats off to Hertz. I will never travel with any other car rental ever again. read more

Recently, I rented a car from them. I returned it to their after hours location, as the signs suggested I should do. It has been days and they have yet to close out the rental agreement! I have called customer service and chat on Messenger and they keep telling me to give them 24-48 hours for them to close it. Yet, they keep charging my card $100 per day. I will be disputing these charges if they stick! I will never rent from this location again! read more

Hertz erroneously charged us more than nine gallons of gas upon return. The only way to contact support is through email. We sent our claim right away in June 2024 and still have not heard a response. It's now August 2024. A month and a half of being out over 100 dollars. Beware of dealing with Hertz and their complete lack of customer service. read more

Late night, long line, but the attendant took great care of us and got us through and on the road as quickly as possible.

The counter agent was dismissive and uncaring. She didn't care that I didn't understand something. She repeated that it stated on their policy. I was told two different policies. She just wasn't very helpful or friendly. The vehicle had cigarette burns and it wasn't clean. I was in too big of a hurry to refuse it. Although this is not related to her, but 5 miles away from the airport and a tire alarm went off. The cleaning spay was overpowering and I ended up with a read more

Worst car rental experience, this was my first time using hertz but I started because I can book through my chase travel card. They didn't have the car class I reserved, but no big deal, I got the rental, they don't check anything with you damage, fuel ect. Upon returning the car, they were busy I had arrived before time I was due in. And I filled up the car just down the road, so I was early and returned with a full tank. Later I texts charge on my card for. Little over 20 dollars, I've spent an hour trying to get ahold of some through their ridiculous phone system, trying to find out what the charge is for, and I can't get a receipt for 7 days they say in their automated system, done with hertz never again read more

Once I entered the shuttle it was not more than ten minutes before we reached the Hertz location. Since I am a Gold partner, I usually find my car in the Five Star section of the lot where I can choose any car. They had plenty of cars to choose from which was good. When I returned the car, it seem a bit confusing. I had to navigate a bit to find exactly where I needed to return the car. I had left glasses in the car unfortunately and I called once I entered the airport. They did to find them for me. It seemed the car was already rented and out of the lot which I found surprising. The lost and found process at Hertz is pot luck. read more

Hertz Rent A Car - Car Rental Near Me - Cincinnati, Kentucky

This is the Hertz location at Cincinnati/Northern Kentucky International Airport. To get to the Hertz Rental Car Area - you need to take a Hertz Shuttle Bus over to the Rental Car facility. It's one of the shorter rental car shuttle bus rides I've been on. At the other end at the rental car facility is the electronic board with your name and stall number. Once there our car was a short distance away and we were on our way out. We had a brand new Toyota RAV4 vehicle - with that wonderful new car smell! Only had 92 miles on it! Great vehicle to drive! Coming back in, easy to drop the car off, and of course a very short shuttle bus ride back to the Terminal! Until Yelp corrects the address for this business listing - the correct address is: Hertz Rent A Car Cincinnati/Northern Kentucky International Airport 3286 Loomis Road Hebron, KY 41048 859-767-3535 http://www.hertz.com/ read more

I am shocked with hertz. They claim to be the number 1 car rental company and they do not guarantee thier cars are reliable. I am in the middle of a rental, the car I have from hertz broke and I do not feel comfortable taking it to airport. I asked them to come get it and provide me a new car. Thier customer service at road side assistance said I have to call a tow truck company and tow it to airport myself. They offered to send a tow truck but said I have to pay the tow and then ride in the tow truck to the airport to get a new rental car. Thier solution basically says....if our car breaks....the customer is responsible to bring it back to herts. Wow!!!! read more

Please be advised consumers as I share the ongoing unthinkable experience I am having with Hertz Rent A Car and AAA. I reserved a car for a vacation on 7/11/22. I am holding AAA. Just as much accountable as Hertz as Hertz is recommended on AAA site. AAA keep passing the buck. When I arrived at Sarasota Bradenton Airport. On 7/23 I went to the Hertz rental car desk. to get my car. Although the agent acknowledged my reservation and the prepayment. It has since been determined. That the agent on 7/23 created a new account with the charge and rental amount and associated fee I might add times2 I call and got that taken care of. When I landed in Cincinnati on 7/30 and once again Hertz has debited my account 966.00. I am now overdrawn read more

Though it was near midnight (and the location closes at 1am) there were still quite a few of us in line. It took nearly one hour to complete my long-term swap (if you have a rental for more than a month they may make you swap a vehicle so they can get its oil changed, etc, unless you want to get it done and be reimbursed) when it should have probably taken 15 minutes, but I blame the manager who was more concerned with getting the cars ready for rental in the morning instead of clearing out the queue of customers waiting. read more

Worst car rental ever. Car broke down, overheated , wife had to wait an hour for a tow truck then got another call to wait another hour and a half in the rain. She decided she didn't want another car so they made her pay for gas at their rates even though she couldn't fill up the tank because the car was overheated. The help lines were of no use and said that because we prepaid there was nothing they could do. Hertz is a terrible company to rent from and nobody should ever prepay because they will stick you with the bill even if their car breaks down. read more

Hertz Rent A Car - Car being towed after three hours of waiting. - Car Rental Near Me - Cincinnati, Kentucky

Hertz here is quick, fast, friendly, and efficient. I dropped my car off here and I was attended to immediately. The guy helping me out looked around the car, looked at the gas meter, and gave me my receipt. With that, I was on my way to the airport. Right when I was given my receipt, the airport shuttle pulled up -- perfect! The bus driver told me that the shuttles come by every 3 minutes. So, no need to worry if you miss your shuttle...another will come in 3 minutes! The shuttle drops you off at the rental car bus stop. From here you have to go through some double doors, a corridor, go through baggage claims, and up some escalators to the departures area. The walk is not bad (maybe about 5-10 minutes, depending on how fast you walk) but the rental car drop off is not close to airline kiosks/security check points. Overall, this is one of the better Hertz airport locations that I've been to. Solid four stars. Thanks Hertz! read more

Horrible place horrible service and crappy employees. Rental car company report my rental car stolen while I was in a active contract. Along with them trying to pin damages on me that I did not cause read more

The woman who works the desk exemplifies everything that is wrong with Hertz. Rude, unhelpful, you ask a question and she shruggs her shoulders and says I don't know. Thats her only answer, I dont know what to tell you. If you call Hertz, plan on a 30 minute hold time, and then not getting an answer. If you are a Gold member, its hit or miss if your name is on the board. You never know if your car has a GPS or a blue tooth. Its hit or miss. Then try to ask a question, either from on site personnel or on the phone, and its hopless. This poor customer services has been imbedded in Hertz for years. Start by re-training your people how to help customers. read more

As a Hertz Pres. Member I always specify satellite radio which the vehicle I was assigned did not have. I was told it would take an hour to activate the radio which is an absurdly long time to wait for something that is already specified in my profile. read more

An early flight brought me and my son to the airport at 4:30 a.m. Just as I dropped the car off, I saw the Hertz bus depart. An employee of Hertz saw me and my son in his stroller outside. Worried about the effect 36 degree weather would have on him, she quickly loaded us, our luggage, and his stroller into her car, and whisked us to the airport. That goes beyond customer service. That is personal service, and shows Hertz's commitment to its clients. read more

I am a AAA member, 438212232717606, that made a rental car reservation, K49046735F0 for May13-May20, 2023. I arrived at your Erlanger HLE office around 9:30am to pick up my car to find that your office had a sign in the window "Temporary Closed until 12p." UNACCEPTABLE Called customer service with no answers or apologies for this closure after receiving a confirmation. They continue to make a new reservation, K4914971329 at your Cincinnati Elm Street location only to find the same closed sign on their door!! What if I had a flight to catch? What about the person that had to travel to 2 locations for me to find no customer service, answers for the closures or help to accommodate this inconvenience!! I found out that the same notices were put up in the Ohio locations state wide!! What is wrong with Hertz treating people this way. There were several other people at these same locations that will be contacting Hertz, YELP and BBB . You will be rated as low as it goes. Our comments will help discourage other people doing business with you, but HERTZ is doing the damage themselves with TERRIBLE communication (that is inaccurate) and any kind of recovery actions!!! VERY DISSATISFIED and ANGRY to be treated this way!!! Sent from my iPhone read more

My flight boards at 5:30 and hertz opens at 4:30... this is crazy. Hertz has gone down, gold membership sucks. Presidential cars are the same usually. I'm over it. read more

Fast service. Shuttle bus was right on time did not keep my friends and I waiting. And the employees were very helpful in getting us our vehicle and getting us on our way. I would surly do business with them again. read more

Hertz Rent A Car - Car Rental Near Me - Cincinnati, Kentucky

Horrible car rental location. I upgraded to a "Standard" car and I never found one that I'd call standard. Between being dirty, the GPS and all other devices being in another language and the smell inside a few of these cars - I had a hard time finding one to drive off in! The selection is horrible - but the price I am paying is why the price I'm paying is low - low price - low quality and a bit of a wait besides - so poor service too! read more

This place took my money after I dropped off and they had my car for a week charging me saying they had computer maintenance

After walking through the beautiful Cincinnati airport, we waited 10-12 minutes for the Hertz Shuttle -- 1st in line to pick up the previously reserved vehicle and waited 15 minutes due to "slow computer" and then were the 3rd car in line to exit - but spent another 25-30 minutes in line to exit Hertz -- they gave no explanation until after many cars honked and some renters got out of their cars to demand explanations - The answer was "system" failure w/o which they could not scan the car -- final step before leaving. Eventually there were 3 staffers at the gate -- shrugging there was nothing that could be done. Many suggested writing down (the old fashioned way) the details - to no avail. I tried calling "corporate" HQ - but was hung up on by the only "person" I could reach. System failures happen - but excellent management w/ an eye for customer service would have been both apologetic and over-communicative to those waiting in line. By the time we pulled through there were more than 15 cars in line behind us still waiting. read more

ABYSMAL. I even have gold preferred membership with them and I will likely never rent from this location again. Two things. 1. We rented a car seat over the phone. When I got to the location, the car seat was not only not ready, but then they even tried to challenge that I had rented it! All said, we finally got it taken care of after 15 minutes of back and forth. 2. Fuel pre paid. They charged me AGAINST my wishes. Yes, when I returned it, and the receipt machine wasn't working, I got my email receipt and see a $55 charge. Then, when I called Hertz service, my friend ETHAN at the fuel dispute desk (notice they have a dispute desk for this issue!) told me I have to prove I actually filled it up. The car was checked in FULL, but he claims that happens anytime you have the pre paid option. Do not rent from this location. they are stealing from you and obviously incentivized to do it. read more

I asked 3 people about the fuel gauge on the car.... all 3 said " that is full" on this model of car... yet it filled it up, prior to return and they marked my car 6/8 full and charged me $41 and change....which i didnt notice until i got on my flight home. Now they are " experiencing higher than normal call volumes" and i waited for 20 minutes before hanging up.... dont rent here... too much aggravation! read more

I wouldn't go there again if I was stuck in the middle of no where.. horrible experience I do not recommend to anyone

Slow service. But you get to pick your car I had pre-paid, but they still put a $200 hold on my cards, though it did drop off quickly after I returned the car. The staff was super slow, customer service was non-existent. When returning the car, i still had to go inside and wait in the line - there was no one outside to help me return the car pick somewhere else! read more

I'm not able to provide more stars. Last night/this morning, a late arriving flight was delayed until 12:55am. AVIS didn't answer phones when attempts were made prior to 1am to contact them and inform them of issues. Would've have contacted earlier if not being stuck on tarmac due to snowstorm in Denver, but they didn't close until 1am and their website while reserving vehicle asked for flight info which o provided. There were three other groups attempting to contact them, none had any success. Families with four children, three children and two children were left stranded at the airport. The family of six decided to take a chance on another rental company that waited on their decision. I decided to go with that company as well. Corporate didn't care either when called. Don't use this company. I don't say that lightly, could care less about myself. It was watching parents trying to figure out how to put six-eight bags of luggage in a taxi cab. Here is where Hertz stepped up. The shuttle driver noticed people were stranded. Answered questions, asked if we would like to go back to Hertz to rent a car. He waited until the parties decided. Went way above the call of duty as they were closing and didn't want to strand anyone. read more

Charged me $175 for fuel service even though I had returned the car with a full tank and told the return agent that the fuel guage was not working. Called Hertz customer service and they were useless and called the location manager who said he would look into it once the vehicle was back as apparently they had already rented it out again in that condition. I'll update my review should he actually follow up and verify my report and refund my fuel charges. If not guess I'll be disputing the charge with Amex. read more

We rented a car at the Cincinnati airport 5/06/15. she was incredibly slow and further slowed the process with continuously up-selling. after a considerable delay standing on the curb, the car was brought to us completely wet. the gentleman who delivered the car stated this is common practice. upon drying, the car windows were obscured by streaks at water marks. the service we received today was incredibly poor. ** thank you for the response- Hertz Social Media. I welcome a message from you to discuss this further. - Deborah read more

Not sure why there are so many poor reviews for this location. I just wanted to write about one of the managers here who went above and beyond to help me settle my reservation. Check in was seamless as is always with the Gold status. My SUV was waiting for me and was clean. It was only when I left the lot and looked at my receipt that I noticed my CDP (promo code) was incorrectly applied. I was in a rush so I figured I would just take care of it when I returned the car. The young lady at the counter told me that it was too late to make any changes even though she did agree with me that the receipt was incorrect and it was Hertz's fault. After a few minutes of complaining she called a manager in. He quickly and politely handled the transaction change and even removed my charge for an extra day since I was a few hours late returning the car. Definitely a deciding factor in my decision to continue renting with Hertz. I didn't catch his name, but he should be training all of his staff in the ways of customer service. read more

We had reserved a car and went to pick it up no car was available. I think I was living a Sienfeld episode. It took us 15 to 20 minutes standing at the counter with a lady who, in my opinion, clearly needs some basic training at her job. After we were finally assigned a car we have to wait outside for them to take it from the return line, to the gas fill, to the car wash. The car was very wet and when we can to our first stop, still inside the Hertz center, and a wave of water rolled over our windshield. Oh, well back to National... read more

Though I had a reservation via Expedia, this Hertz location literally left me stranded without my scheduled vehicle, 2 hours away from home and no way to get there!! Zero care!! The manager (Bridget) came off uncaring and was unhelpful, astoundingly so. Still in shock over how terrible their customer service is. Do Not Rent From Hertz!!!! Beware!!! read more

I've never in my life been talked to in the manner in which your associate, Philip, at the Sharonville Ohio location talked to me this morning. You don't work in a customer service field and say "I see the weekend didn't take away any of your venom" to your customer no matter how upset they are. Being talked to in that manner was uncalled for and VERY unprofessional! After I was spoke to in this manner I asked to speak to a supervisor at which time I was told he was the supervisor when I asked for his manager I was told he wasn't there. I then asked for a regional manager name and phone number he said he wasn't going to give that to me. At this time I informed him I would call the 800 number and obtain a contact, he told me to go ahead and then said, please hold. At this point I had already held for 22 minutes. Then Dominque got on the line and asked me my name ...she already had it from Philip and put me on another 15 minute hold to confirm my reservation. She too would not give me any contact information. Surely you don't want this type of behavior being shown to another upset customer who was just involved in an automobile accident. when empathy and understanding should have shined through your employees! At this point I hope I can trust my reservation and the person to pick me up on time today for my rental.after the treatment I received this morning, I'm not so sure! read more

Ok we just checked in to find out we were at the wrong company and and was suppose to be a Budget. The representative at the counter was no help when I asked her how do we get to Budget. She said ahh it's next door only to find out its behind a dang gate we can't get through. She gave me a look like why you asking me. Seriously come on ! What happened to customer service! I really hate to give one star! read more

I picked up my rental last night around 10:30. The shuttle driver and the lady who helped me check in were both very friendly and helpful. It was late and I've been flying all day so I didn't realize that I needed a car with gps. I called this morning and the lady named Judy was not helpful. She said she was with a customer and placed me on hold for 20 minutes!! I hung up and called back and Judy said "I'm still with customer, sorry I'll get back to you later or when I'm done." I totally understand you get busy, but what happened to customer service? They need to learn how to multi task or hire more people with better attitudes. I feel like I was blown off not once but twice. Currently I'm on hold right now as I type for another 12 minutes. I'm hanging up. I see a bunch of negative reviews below, if you care please take actions. read more

Beware of additional charges. I booked this car rental through Expedia and thought that everything had been taken care of. When they swiped my card I was told that the pending charges would be cleared when turning the car in. However, here I am with $200 worth of additional services I didn't want or use. All I am told is that these are valid charges that I authorized when I swiped my card. Check out took about 90 minutes even though there was only one person in front of me when I arrived. Check in was very fast. I pulled the car on the lot and was told everything was good to go. The airport shuttle apparently runs every 5 minutes. I was definitely charged for using it although I never set foot in the thing. So the only honest thing I can say about it, is that it isn't worth the money. Overall, there are more affordable options out there that I would recommend over this place. I regret my decision to use them. read more

I had a reservation with Avis, your competition. My flight to CVG was delayed, but Avis knows that since they had my flight information when I booked as an Avis First member. I arrived after 2am. I was tired. I just wanted to get my car and go to my hotel. Avis was nowhere to be found. Office was closed. They all went home and left me stranded. Yet there was a hertz bus waiting for just one customer. The driver knew I wasn't a hertz customer yet he was very helpful to contact Avis. That's how I found out that the office was closed. I happily gave business to hertz. Avis didn't try at all. Avis left me stranded when hertz happily waited for just one customer. Hertz, you have a new fan. read more