I rented a car from this branch and was told my insurance would cover the rental fully. I would…read morehave never agreed to pay extra that my insurance covered as I'm already paying out of pocket to get my car fixed from someone hit and running my car. The guy basically told me that he told me this and I'm wrong. He wouldn't listen and basically just transferred me to someone else. I've never seen a lack of unprofessionalism in my entire life. The car they gave me had literal bad scrapes on both sides of the front bumper and smelled like smoke. When you're thinking of renting a car, defintely don't consider this branch. UPDATE: The district manager was very nice and solved this issue. He was very professional and polite.

I had to rent a car due to my car being fixed from a hit. I wasn't sure how long I needed the…read morerental. Everyone was very helpful. I had to extend my rental a few times and Matt was great. Car was very nice. Clean. They made the experience fast and easy. If I need another rental I would 100% come here! Rates were reasonable as well.

For our last trip, we needed a small SUV, Budget Rent A Car provided a Toyota RAV4 which was…read moreperfect for our needs. Great customer service and easy pick-up and drop-off. Look forward to using their service at the next opportunity.

The employee was really helpful and nice. I got into a brand new van with about 8,000 miles and it…read moresmelled like a dirty old ashtray. How embarrassing when I had to pickup my friends for a night out. Never again!

Rip off artists. The Nissan Altima we rented had an expired inspection and was delivered dirty…read more They then proceed to charge a cleaning fee even after the car was vacuumed very well just 10 min prior. It was returned with a full tank of gas. Terrible customer service. They lied about returning mid-rental to inspect the car, instead made us sign a new contract at a higher rate to keep it. Beyond that they said we could come back with our insurance card and remove their insurance. When we came back they said no we can't do that even though the woman behind the counter admitted that she did say that.

Had to have repair work done on my. My go to car rental was Enterprise, but they had no…read moreavailability anywhere in the area. It worked out for the best because Denise at Rent a Wreck Hackettstown reallytook care of me. She was absolutely super to work with: friendly, knowledgeable, and very accommodating. Highly recommend.

Don't know if this is related to this specific location, but the agent who answered the phone when…read moreI called was not an above and beyond customer service driven. I committed to return the car on Saturday at 1400 EST, as shown in my agreement with Avis. I was not notified that the business closes at 1200, so I got charged 2 extra days upon returning the car. I am not sure why I don't learn my lesson and use Enterprise? Been using them successfully for years without any issue

First booked a pickup. Everything good so far...When everything signed, paid and let out the door…read more(still good) but then she showed me a suv?? I was like whhaaat.....The owner did not honor my booking for a pickup instead. Reminder...I had taken the train to this place. Left me stranded told they would honor the price but not the unlimited mileage. Was told 49 cents a mile??? that would have been a 100 dollars more. Did not offer to send me to another place had to walk to the library. Not that far but I am disabled and really can't walk that far. Anyways...From the library I went online and booked on enterprise. Same website and for a pickup(same basic price)and the miles were 150 free. perfect so I would go just a little bit over. Did I mention enterprise picked me up from where I was and they said they get a laugh from people they actually pick up from avis and take their business. Next time I'll fork over the extra 2 or 3 dollars and go with enterprise.

Nick in sales did an Amazing job on our new purchase of our 2026 Kia Sportage from start to finish…read moresuch an easy process. The dealership has a great atmosphere and friendly staff. They got me where I needed to be so I would be comfortable with my payments and never had to go back and forth on price. I would absolutely recommend Nick and the team to anyone I know. Such a great experience.

We released two vehicles from this dealership. It was difficult to get answers about what each…read morevehicle had in it when we asked the question. The sales person would say it has everything which is not what we wanted here. I'm sure we could've looked at the window sticker, but it was the salesman's responsibility to know about the vehicle The other thing is the final price of the lease vehicle became outrageous and we almost thought of canceling it when we went into the finance office to try to be oversold on other things we didn't need. My wife is not interested in going anywhere else as a result I perceive we excepted a very bad deal from a very slick sales person. They were courteous. They were nice, but I also believe these are the type of people that get car salesman a bad name so once the lease is up, we will not be returning to the dealership other than to drop off the cars.

has a pick up at Newark airport. perfect timing. very friendly. reasonable costs…read more I highly recommend them! George was great!

I DO NOT RECOMMEND THIS COMPANY! Un-flipping believable! I got a confirmation number 2 days ago…read morefor a 4am pick up this morning (I would post a photo of the text confirmation but it has my personal information on it). No one showed up. I called at 410am to be told I didn't confirm yesterday and they had no one to take me to the airport. No one called or texted me yesterday for a confirmation. I would give it 0 stars if that was possible.