I rented a car from this branch and was told my insurance would cover the rental fully. I would…read morehave never agreed to pay extra that my insurance covered as I'm already paying out of pocket to get my car fixed from someone hit and running my car. The guy basically told me that he told me this and I'm wrong. He wouldn't listen and basically just transferred me to someone else. I've never seen a lack of unprofessionalism in my entire life. The car they gave me had literal bad scrapes on both sides of the front bumper and smelled like smoke. When you're thinking of renting a car, defintely don't consider this branch. UPDATE: The district manager was very nice and solved this issue. He was very professional and polite.

I had to rent a car due to my car being fixed from a hit. I wasn't sure how long I needed the…read morerental. Everyone was very helpful. I had to extend my rental a few times and Matt was great. Car was very nice. Clean. They made the experience fast and easy. If I need another rental I would 100% come here! Rates were reasonable as well.

For our last trip, we needed a small SUV, Budget Rent A Car provided a Toyota RAV4 which was…read moreperfect for our needs. Great customer service and easy pick-up and drop-off. Look forward to using their service at the next opportunity.

The employee was really helpful and nice. I got into a brand new van with about 8,000 miles and it…read moresmelled like a dirty old ashtray. How embarrassing when I had to pickup my friends for a night out. Never again!

Rip off artists. The Nissan Altima we rented had an expired inspection and was delivered dirty…read more They then proceed to charge a cleaning fee even after the car was vacuumed very well just 10 min prior. It was returned with a full tank of gas. Terrible customer service. They lied about returning mid-rental to inspect the car, instead made us sign a new contract at a higher rate to keep it. Beyond that they said we could come back with our insurance card and remove their insurance. When we came back they said no we can't do that even though the woman behind the counter admitted that she did say that.

Had to have repair work done on my. My go to car rental was Enterprise, but they had no…read moreavailability anywhere in the area. It worked out for the best because Denise at Rent a Wreck Hackettstown reallytook care of me. She was absolutely super to work with: friendly, knowledgeable, and very accommodating. Highly recommend.

Don't know if this is related to this specific location, but the agent who answered the phone when…read moreI called was not an above and beyond customer service driven. I committed to return the car on Saturday at 1400 EST, as shown in my agreement with Avis. I was not notified that the business closes at 1200, so I got charged 2 extra days upon returning the car. I am not sure why I don't learn my lesson and use Enterprise? Been using them successfully for years without any issue

First booked a pickup. Everything good so far...When everything signed, paid and let out the door…read more(still good) but then she showed me a suv?? I was like whhaaat.....The owner did not honor my booking for a pickup instead. Reminder...I had taken the train to this place. Left me stranded told they would honor the price but not the unlimited mileage. Was told 49 cents a mile??? that would have been a 100 dollars more. Did not offer to send me to another place had to walk to the library. Not that far but I am disabled and really can't walk that far. Anyways...From the library I went online and booked on enterprise. Same website and for a pickup(same basic price)and the miles were 150 free. perfect so I would go just a little bit over. Did I mention enterprise picked me up from where I was and they said they get a laugh from people they actually pick up from avis and take their business. Next time I'll fork over the extra 2 or 3 dollars and go with enterprise.

Purchased a pre-owned vehicle on 12/26/25. Had been asking for days what the interest rate they…read morecould get us on the loan is, and finally told them we were not coming down to sign paperwork without knowing, because I had been approved for a loan at my bank at 7.89%. Finance guy gets on the phone and tells us the rate is 8%, chastises me over how little the difference in percentage is and how little it will make a difference overall on the loan. We believed him and went to sign the paperwork, only to realize after signing, the rate he gave us was NOT 8% but was in fact 8.84%! I am an idiot for trusting him, and it is costing us more than $500 in interest. Test drove the vehicle the week before purchase, took it to our mechanic for inspection who found an issue, which Kia fixed. Did not check it on 12/26 prior to purchase. Took it home and realized there was a new rip in the passenger front seat, and the heated seats no longer worked, as well as there was still a problem with the front wheel bearing which should have been fixed as part of what they had repaired found by our mechanic. The next day, 12/27/25 the heat stopped working. We realized not long after, the child safety lock was stuck on the driver's side rear door and the tire sensor light was on. After bringing it to service the first time, we were told they never inspected the vehicle!!! Was fed lines before purchase like all their preowned cars undergo a 150 point inspection, and the owner is real big on safety because he does not want a car coming back to them after purchase. Have brought it back multiple times to the service department since then to have these repairs made, but as of today 1/27/26, a month after purchase, they are STILL NOT COMPLETED and was just told to come pick it up AGAIN while they wait for parts! To say I am frustrated is an understatement. I would never purchase a car from them again!

What an amazing experience! Ask for Howie…read more I went down the list and called every Kia dealer looking for a Carnival EX in black, grey or blue. Every dealer I spoke with said they would call me right back (and didn't), told me they had to run my credit over the phone to give me price on the car (even though we weren't financing it), didn't have a car in stock, or just wouldn't give me a price without coming in to the showroom (even when I explained I was very pregnant and on bedrest). Global Automall and Kia Bridgewater were adding an automatic $5k mark up. Eventually I got to Motion Kia and Howie. I asked for the out the door pricing and what colors they had coming in, etc. Howie said he called right back with an out the door price... and actually did. There was no BS just honest answers. I gave a deposit over the phone and when we went in to pick up the car everything was set and ready to go. I couldn't believe how quickly we were in and out. Howie also took the time to set up the Kia app and he sat with us in the new vehicle and showed us all the features the car had to offer. He was even able to mail us the plates as the dealership was about an hour from where we live. Truly an amazing experience from start to finish, my husband and I were extremely pleased with the customer service and fair pricing the dealership offered.

has a pick up at Newark airport. perfect timing. very friendly. reasonable costs…read more I highly recommend them! George was great!

I DO NOT RECOMMEND THIS COMPANY! Un-flipping believable! I got a confirmation number 2 days ago…read morefor a 4am pick up this morning (I would post a photo of the text confirmation but it has my personal information on it). No one showed up. I called at 410am to be told I didn't confirm yesterday and they had no one to take me to the airport. No one called or texted me yesterday for a confirmation. I would give it 0 stars if that was possible.