EXECUTIVE ELITE NATIONAL Customers: We have been renting…read morehere for many years, and usually once a month on business travel We have consistently rated this National location and its people 5 stars, and in line with National's Customer Service and Car Quality - nationwide standards. Last month, we received a car with a dent in the rear and brake light brojken, but no big deal - agents came out to lot and noted it in contract, just took longer than usual. NEW Executive Elite Policy: We just picked up our monthly week long rental and were helped by a cordial trainee Brittany, which we had never met, but the first thing I hear from her (maybe something new at this location) is that at this location National Executive Elite members who book certain car class (our company books our travel so no clue and we have no choice over car type) will not be upgraded, even if cars are available. She then proceeded to give us a car with close to 30,000 miles, which is ok if you are renting from alamo or enterprise but have never had that high mileage on national car rentals. She then had to call the area manager, a jason i.?, to get approval to change the 30,000 mile car to another one (?) Confused, and while Brittany was very nice - A lot of wasted time on what is usually an easy pleasant in and out rental. What is happening at this great location and these new restrictive executive elite rental policies? Can't we just keep it simple and great as it had always been at this location?

Amazing customer service! Dane was super nice and friendly, went above and beyond, honestly. We…read morewere running late and he stayed even though he absolutely did not have to. Thank you, Dane! :)

My recent trip to Nashville Tn. I didn't want to drive my vehicle so I opted to use Budget Rental…read moreat Stewart airport. It was simple and quick, just go to counter answer a few questions and you're on your way. The customer service rep was very helpful efficient polite, and friendly. The vehicle that we rented was a Toyota Camry SE hybrid got great gas mileage was clean and there were no problems going to Tennessee or returning from Tennessee. I highly recommend budget rental, especially if you're on a budget.

Today budget gets a good rating. We rented a car from JFK (that was an experience in itself) When…read morewe got to our destination- newburgh area - we saw that the car we were given had extremely worn out front tires. As we were going to have this car for over 14 days we wanted to get it exchanged. The exchange process was harrowing. We needed to do a road side assistance claim and request a new vehicle. It was difficult for them to find one in the area but finally they did. The counter employee - Robin - was very nice and understanding about our situation. She did at first say there were no vehicles but she did find one for us. We are so thankful to her for her kindness and helpfulness in our vehicle exchange. She is the reason for the five stars!! It surely does seem that the car rental business as a whole has changed for the worse. But with employees like Robin, there is still hope. Thank you.

Great communication and wonderful service! Jimmie was amazing - so friendly and accommodating. He…read moremade the whole travel process that much less stressful! Highly recommend and will absolutely use again!

I was really surprised that they only have one reveiw because this experience was GREAT! Jimmie was…read moreprompt and professional and went the extra mile on every level. We landed an hour early and he was already on it and had adjusted the ride accordingly. Would highly highly recommend!

I reserved a compact car online one day in advance. When I arrived, all of the paperwork and the…read morekey were ready to go. The employee processed me and quickly pointed me in the direction of my vehicle. He was polite, helpful and wasn't pushy when trying to sell me extras that I didn't want. When I dropped the vehicle off at noontime on Saturday, nobody was there, but a drop-box made it much more convenient. This was my first time using Avis after having previous bad experiences with Enterprise. One advantage with Avis is they always start you off with a full tank of gas, as opposed to Enterprise which could start you off with a quarter of tank (it's very difficult to judge your fuel mileage so you return it the same way). Avis' policy of starting you off with a full tank avoids that problem. The car was very clean - it looks like they must clean it after each rental. Instead of getting a ride there, I parked my personally owned vehicle in the airport parking lot (didn't trust it for the long-distance drive I was making). Since Stewart Airport chased away all of the major airlines and hardly does any business, the long-term parking lot was nearly empty, and I was still able to park close enough to walk to Avis and only paid $10 to park for 24 hours.

Dec 2020. Hotwire is listing Alamo at SWF for car rentals. I booked on hotwire one month in…read moreadvance for a 1-way rental from NY to Fla. I get to SWF to find out they are only open when they have a reservation from an arriving flight. UGH! There is no one there and when you call Alamo 800 #, they say, oh yes, sure they are open, have airport security page them as they must be just away from the desk momentarily. Clueless. I call the number listed on the notice pasted at the desk. They tell me to get to the Enterprise location 5 miles away, they will honor the reservation. I wait 30mins and pay $12 for a cab to Enterprise at 63 Route 17K in Newburgh, only to be told they will honor the reservation, but not the price. Two very unfriendly, very unhelpful men could not have cared less about my predicament. UGH!! I call Alamo 800# again and they are sorry but since covid has effectively closed the airport, they are not offering what they call local rentals to anyone not arriving via plane. When I tell her hotwire/priceline/kayak are still offering rentals at SWF, she says she is sorry, but cannot control what they do. I learned my lesson NEVER RENT from ALAMO or ENTERPRISE.

Only a positive experience, from beginning to end, with Avis rent a car…read more *Reasonable rates during post covid when other agencies are astronomical. *Avis had cars available when other agencies had none - post covid. *When my flight was delayed 3 times I called Avis to let them know I would be late. They had my flight number and were already aware of the later arrival. Additionally, the leasing agent assured me she would not close until after I had picked up the rental car. *Avis is very convenient, inside the airport, and next to Baggage Claim. Car parking lot is next to airport. No shuttling across town to your car. *Positive experience from beginning to end.

I am disabled and needed a full-size sedan. We get to the rental counter at AVIS and the young man…read moreacted like he could care less that we were there. He was not friendly whatsoever. He told us that all of the nicer higher level cars had been recalled. All cars from all different brands were recalled? That does not make sense. He offered us a Corolla. I told him this was too small of a car for me to get in and out of and he said it was the same size as a Camry, which is incorrect. He kept offering us an SUV which I cannot get into. Finally, the woman at the budget counter beside of him Told him they had a Chevy Malibu available so that is what we received. Apparently the two companies share cars. The car was nice and worked fine, but we were supposed to get the "better" car. We should have received a discount or something for this. Next was a nightmare. The parking lot to pick up the car was a long distance walk from the airport. I did not think I was going to make it. it was extremely hot outside, so standing and waiting on him to get it would not have been a help. I had already went down a steep ramp to get outside and did not want to walk back up yet to go back into the air-conditioned airport and then walk back down again. this man saw that I was disabled. He saw that I had a Rollator walker. We told him multiple times that I had to have a midsize car. He should've told us how far the parking lot was to pick up the car and recommended that I stay inside and let my husband pick me up. Honestly, they should offer to bring the car up to the customer. Extremely disappointed. Will never use AVIS again.

I rented the car from Friday to Sunday. Once I returned it Sunday night I called on Monday to…read moreensure everything was ok and to get final total. The woman I spoke to on Monday told me she was too busy and hadn't processed my return yet, she told me she would call me back, the whole day goes by and I get no calls. I called on Tuesday and was told she forgot and now the computer is acting up so she Again said she would call me back. Well by end of day Tuesday I had charges coming from my card and a Robo call saying I needed to return the car, which had already been return 2 days prior. I called customer service Tuesday evening and the rep was helpful in getting an email over to the Stewart location management. Now its Wednesday I still heard from No one but saw charges show up pending on my card, I called the location and was told by the SAME WOMAN that she asked someone to process the return and they forgot. This is the most ridiculous excuse. It took from Sunday to Wednesday to finally get it completed. I received No Apology, just excuses. I've never experienced such an unorganized business. I will definitely Never use them again and I definitely wouldn't recommend a friend. I'm gonna ensure everyone I know hears about this Horrible experience via FB, Titter, and review boards and sites. The whole situation was Horrible. Stay Away from this business.

The manager at this location, Christina, is amazing. I flew into Newburgh from Detroit to visit a…read moresick relative and unfortunately experienced a mishap with my car rental reservation. She truly went above and beyond and took care of everything for me with kindness and professionalism. She was so accommodating and cognizant of my situation and I left the Stewart Airport Location 100% convinced that there are still good people in the world. We have always rented through Hertz but my experience today helped to ensure that we will continue to always rent through this company. Thank you, Christina!

I absolutely love this place. Devin and the rest of the team were super attentive, and very…read morecourteous. The online reservation system was glitching, so I showed up on a very busy weekend, and was able to secure a rental in person with no reservation almost immediately. Turn in was fast and easy. I have not had the same experience at other nearby car rentals (specifically, at the airport) and can't recommend this place enough.

Totally unreliable left me with my pants down more than once. There word on a reservation means…read morenothing