for Miguel! Miguel was handling everything solo when I came to pick up my car, and even though he was clearly busy, he still provided excellent customer service. The vehicle I received was clean and in great condition, and the return process was smooth and hassle-free. 1 for Hertz (the company) It's unacceptable to have one employee managing everything alone. That's not fair to the staff or the customers. Hertz needs to do better with staffing. read more

The car was fine but the location left a lot to be desired. There were only 2 employees working when we returned the vehicle and we had to wait over 45 minutes to return the car. Another renter asked to speak with the manager and was told by the representative that she was here but she was out currently. Not a good look when the lobby is full of people trying to rent or return vehicles and only 2 staff members remaining to handle the rush. Again I was there for over 45 minutes waiting so this wasn't a quick errand that she was running. Also disappointed with the additional insurance basic coverage. They tell you about the damage waiver and its' cost but didn't mention the additional 24 hour roadside assistance that costs another $9.99 a day and is added in. I also noticed that the same thing happened to a couple who was ahead of us renting a car, they were talked into the additional insurance coverage and when they saw the contract commented that the extra coverage cost nearly $600 for a 4 day rental and was more than the cost for the car. Overall the staff working were trying hard but they weren't able to process the customer volume and their manager wasn't on site to assist. I won't be back to that location in the future. I honestly felt taken advantage of by the roadside assistance coverage being added and the wait to return the car was not reasonable. read more

Hertz Rent A Car - Interior signage - Car Rental Near Me - Rowland Heights, California

We came to return our rental, and I was honestly shocked by how my mom was treated. The two female employees were incredibly rude and disrespectful to her. No customer--especially someone's mom--deserves to be spoken to that way. Kindness and respect cost nothing. Do better. Will never rent a car from here again. read more

RUDE and DISRESPECTFUL customer service. I made a confirmed reservation for a minivan and am a Hertz Gold Plus Rewards member with President's Circle status. Less than 24 hours before pickup, I received a call informing me that there likely would not be a minivan available due to high demand. I understand that shortages happen, but what was disappointing was that NO ALTERNATIVE SOLUTION was proactively offered. I was simply told that because my reservation was made recently and pickup was scheduled early in the morning, it was "impossible." A confirmed reservation should mean something. Customers rely on Hertz for important family trips and time-sensitive plans. If a specific vehicle class is unavailable, I would expect Hertz to offer solutions such as 1) locating a vehicle at another location, 2) arranging a transfer, or 3)providing a comparable full-size SUV at the same rate. ANYTHING is better than "I ONLY WORK HERE." I appreciate the courtesy of the staff member who called and kept me informed, but the overall experience raises concerns about Hertz's ability to honor confirmed reservations and provide meaningful support when inventory issues arise. I hope Hertz improves communication and customer recovery processes so that reservations can be treated with the reliability customers expect. read more

This location is terrible. Both times I was there only one person was working in the entire location. There was no urgency to move any faster then a snails pace by the lady in with the dyed red hair. As the line of people grew her indifference only compounded and her speed and attentiveness diminished. The car I received was not properly cleaned and when I told her the response was, "I'll let the team know". No offer for a cleaner car, and no one in the location to properly clean the one I received. The location its self is dirty, poorly maintained and it is reflected in the cars they rent out and the attitude of their employees. Upon returning the car they would not take it back until I vacuumed it for them, and threatened a 75 dollar cleaning fee. To do a job they are suppose to do. Save yourself the headache and don't rent from this location. Theres an Enterprise on Stoner Creek that has much better customer service, better maintained cars and a cleaner location. read more

THE WORST! this is an extremely small lot with a couple cars at best. They have no connection to anything that is online booking, So basically, if you book something online, this place cannot guarantee that the car is even there. Don't waste your time like I did Making a reservation only to have to pay A ride company in order to Bring me to pick up a car that wasn't even there and then pay again to have it. Bring me back home. The female staff is rude, has a zero accountability and uses the "I only work here" response and blames corporate for any issues. Mind you these are paid employees providing a service, But are actually only there to take your money and provide zero service whatsoever.. DON'T WASTE YOUR TIME WITH THIS STORE! read more

Rented a SUV. I declined the $76 gas online. When picking up, guy told me if I wanna pay $63 gas and I could return it empty tank, I thought it was still high but stupid me for saying yes since I was leaving town. When I returned it, the lady told me she'll have to charge me for returning it empty cuz I was supposed to fill it up but I just didn't. Turned out that the $63 was what they charge if u don't fill up gas. Moral of the story, beware of this tactic and just get your own gas :( read more

Unfortunately, my experience was very unsatisfactory. The employees' conduct lacked professionalism and basic courtesy. The quality of service was poor, and the overall interaction raised concerns about credibility. Based on my experience, I cannot recommend this company. read more

Be careful when renting from this location. I rented a van here in June and experienced the following issues: 1. Overcharge Without Notice: I returned the van on time - actually, three hours early. At drop-off, I was given a receipt showing a balance of $9.50. Later, while reviewing my credit card statement, I noticed a charge of $96.39. It turns out I was billed for an extra day, but I received no notification or explanation regarding this additional charge. 2. Blamed for Pre-Existing Windshield Damage: When I picked up the van, there was a small chip in the windshield that I didn't notice until several hours later. Fortunately, I took a photo, and you can just barely make out the same chip in Hertz's own (very blurry) pre-rental inspection photos. Over the three days I had the van, the chip expanded into a crack. When I returned the vehicle, I pointed it out to the Hertz rep and was prepared to show both my photos and theirs. He seemed disinterested, said nothing about the damage during his inspection, and gave no indication that it would be a problem. Then, 34 days later, I received a call and email from "Central Recovery" demanding $619 for a windshield replacement. This was the first time I was made aware that Hertz considered it an issue. After I submitted my own photos and highlighted the damage in Hertz's own inspection images, I received a brief email stating that the case was closed. No apology, no acknowledgment that I was wrongly pursued for pre-existing damage. If you must rent from this location, take your own photos and monitor your credit card statements closely. The blurry photos Hertz takes in their poorly lit garage won't show any preexisting damage. read more

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We had to extend for one day and the charges per day were raised because we had to extend one day. We even had called them and they had told us that the rate would stay the same but when we got there to pay for it, the rate was different. read more

Terrible. Lady there was no help and had attitude the whole time. Never coming back here.

They were very helpful. Sometimes there is a wait but the staff are super helpful and friendly.

I had originally a couple years ago given this location 5 starts and praised them for their service. But now, I have no idea what has happened there, change in management for sure. This men who work here have become so rude and have no manners at all. They were extremely rude to my parents and continue to lie about there not being an insurance claim in their system, even after the insurance called them with the claims department and the insurance agent. They were demanding the full cost of the rental up front which isn't the policy for a claim rental due to a vehicle accident. My parents were there for hours and still ended leaving without a car, they didn't even have the car that the insurance reserved for my parents. Never again will I ever come back to this place. Disappointment. read more

Came here at 8am time of my reservation. I gave 3 stars cause of the associate working. He was kind and worked with what he got being the only associate. They definitely need to hire people cause that's a busy place and only one person working doesn't work. Cleaned my rental well I was there and customers waiting for him. I hope management sees this and does something to make it smoother, understanding one person to do it all is impossible. Once again associate was kind and helpful read more

My mom needed a car rental for her accident. The guy who helped us was super friendly n make it flexible if we need to extend or return early. He asks what is the best or easy car for my elderly mom and we appreciate his help makes my mom feels less uneasy read more

The customer service was excellent., The agent was really nice and professional. He assured me that the electric vehicle had enough battery capacity to get me where I needed to go and back. read more

I do not recommend this business. If you need to rent a car in Rowland Heights use Enterprise instead. I've used Hertz for all of my car rentals in the past but I will never do business with them again. The representative was very rude and short with me over my rental. He overcharged me for a rental that I had previously paid for three months before my trip. He was also very rude to the foreign man in line behind me. When I contacted Hertz about my refund, they dodged all my efforts to get my money back. They stopped replying to my emails. read more

MUST READ THIS ISSUE REGARDING SAFETY: Hertz lent to my senior citizen parents, a car with a PUNCTURED TIRE. My parents were placed in DANGER, replaced the tire from their own expense, and wasn't reimbursed for it. My dad was also treated with unsatisfactory service when we returned the car. At the time of rental, an employee performed a CARELESS INSPECTION of the car but assured my parents that it was safe for use. He neglected his obligation to lend a safe car to my parents. For good measure, my parents took pictures of cosmetic damage that was already on the car before they left the lot to ensure they wouldn't be held liable (uploaded here). Unnoticed to them at the time the pictures were taken was a puncture on one of the tires. This defect was known to Hertz in advance, as it was brought to our attention when we returned the car that Hertz had their own pictures on their computer of that specific tire's puncture, prior to my parents' rental. This highlights the fact that this Hertz in Rowland carelessly or purposely failed to warn my parents of or fix the puncture, ultimately placing them in danger. Reasonably relying on the employee's assurance that the car was safe, my parents drove the rental from Southern California to the Rocky Mountains in Colorado. Until then, there weren't any issues. But as they drove on the narrow and icy roads of the Rockies, a red light on the dashboard lit up and alerted them of an issue with one of their tires. They called the nearest Hertz in Colorado to report the issue and were told there weren't any other cars that they could switch their rental with. The Colorado Hertz told them that they would need to replace the tire on their own. My parents then called Hertz corporate to report the issue again and were assured that the Rowland Hertz would reimburse them for the reasonable cost of the tire. Having to address this dangerous defect imposed unnecessary stress upon my parents and interfered with their travel plans, as they lost one day of their vacation. Not only did my mom lose a day of PTO on this issue, but my parents were also gravely concerned for their safety driving through uncertain mountain roads on a defective tire. When I returned the vehicle at the Rowland Hertz a different employee inspected the vehicle, acknowledged the puncture in the defective tire (my parents brought it back in the trunk), and checked his computer, which had pictures saved of that car's defective tire. He ignored the fact that Hertz KNEW OF THE PUNCTURE on the tire BEFORE renting out the car to my parents, dismissed my concerns, and brazenly insisted that my parents shouldn't have replaced the tire because having done so was their choice. But my parents did what was prudent to avoid any potential accidents. They replaced the tire to be safe and to clear the red light on the dashboard. Nevertheless, the employee refused to reimburse my parents for the tire and smugly retorted that my parents assumed any and all risk when they drove the rental off the lot. However, he neglected to understand that for my parents to have assumed the risk of driving on a punctured tire, they must have had awareness of it, which they didn't have at the time of the rental. In fact, this Hertz WAS AWARE OF THE PUNCTURE on the tire BEFORE giving the keys to my parents (indicated by the pictures on their computer) and HAD A CHANCE TO PREVENT any issues or losses by disclosing their awareness of the punctured tire before my parents drove off the lot. The employee then ignored us and helped other customers without resolving our issue or expressing any regret. I explained that Hertz corporate assured my parents that they'd be reimbursed by the Rowland Hertz, but he insisted that I call corporate. Dissatisfied with our entire experience with Hertz, we ended up leaving and left the tire my parents paid for still on the rental. This Hertz in Rowland was very careless (at the very least), placed my parents in danger, shamelessly denied any fault, and kept the tire my parents paid for, without compensating them for it! read more

Hertz Rent A Car - Taken day of rental, intending to capture existing cosmetic damage. Look closely at tire and notice puncture. - Car Rental Near Me - Rowland Heights, California

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This place has one great employee his name is Jason He goes above and beyond to make sure the customer is satisfied. He works fast as he can. Hands down I will come back just for his service. read more

Hertz Rent A Car - Front desk been empty for 30 mins and still no one to attend. - Car Rental Near Me - Rowland Heights, California

Ben was great. The price I booked was different than what came up on his screen but I showed my email confirmation and he took care of it right away. I was in and out within 15 mins or so. Great customer service! read more

Super sssssssslow service. Takes more than 30 mins to be your turn and was told the car requested is not available. But was able to add $5 more for a different car though read more

Hertz Rent A Car - Front desk - Car Rental Near Me - Rowland Heights, California

Called to verify car was available they said yes. I got to the location they check in my current rental and they have the car I was supposed to rent so I wait and wait and wait. And then they tell me they can't rent out this car because it just came out of service. So I drove 30 min here waited over a hour and 20 min and now they want me to go to a different location to pickup another car mean while I am taking time off work now they want me to go to Ontario and I can't afford to take more time off work pathetic! And you need to do better read more

The service is too slow that my wife and I replied to the reservation by texting and we arrived just to wait for one worker dealing with the customers at slowest pace. We literally waited over an hour just to get our damn car rental so we can go on with our busy schedule. Major unprofessional read more

Israel Mendoza at the Hertz kiosk in the Toyota of Glendora dealership helped me get a rental that Colley Ford was paying for. Israel was helping multiple other people besides me by himself, and never appeared flustered. He very nicely let me know he would be right with me as he finished with another customer. I had no idea there was a Hertz nearby but because of Israel I will gladly refer friends and family to Hertz, and specifically Israel. Thank you, Israel! read more

We booked a car online and prepaid a car for our trip to San Diego so we would have more room. The day before the trip Jason calls us and tells us that our car is not in and we would have to call corporate to find a new car. My wife tells Jason that we already paid for the car and he would have to call corporate and find the car. Jason sounds like he can't be bothered and just doesn't give a $@(%. My wife is arguing with him on why we would have to call when we reserved the car ahead of time so we could confirm that we had a car. He tells her "nope", gives her the corporate number and hangs up. She ends up calling Ana at El Monte Hertz and she is very helpful and tells my wife that she has a car. My wife calls back to Rowland and Juan picks up the phone and tells my wife that Jason is busy but perhaps he could help. My wife didn't really want to restart the conversation but Juan ends up being great. He tells her that he is going to call around to see what he could find. My wife explains that Jason said he would not do that. About an hour later my wife calls back and Juan explains that at noon, a shipment was coming in. My wife tells Juan that there is a car in El Monte but about 12:30 Juan calls back saying the car came in. Problem diverted. Thanks Juan and Ana [at El Monte] for your customer service. When we pick up the car, who do we get? Jason, yup it had to be. Dry, unfriendly. Why do you take a job in a customer service position if you don't like to interact with people. Wanted to give 1 Star but Juan did come through. Had some moments of stress that didn't need to happen because of Jason and certainly did not get an apology or even "glad things worked out". NOTHING from Jason! read more

Hertz Rent A Car - If this guy "Jason" wants to help you, politely ask for the next customer service person!!! HE SUCKS - Car Rental Near Me - Rowland Heights, California

Unprofessional, No Customer Service, Not A Reliable Office: Hertz Rowland Heights Reserved a small SUV in advance on 7/14/23 through AAA for a roadtrip on July 28, 2023. I was scheduled to pickup the SUV Friday morning at 8:00 AM to be on the road by 9:30AM. That morning I recieved a phone call at 8:02AM as I was physically walking into their office. Caller advised me the reserved SUV was not availble and that their was no need to come into the office. I went into the office for clarification of the problem. He repeated more than once there was no vehicle, there was nothing he can do and based on his tone, he just wanted me to leave. Employee proceeded to do things in the office and tried to ignore the fact that we were still there looking for a resolution. It was evident this employee lacks customer service skills and careless of any inconvenience we were experiencing. I asked to speak to someone else and I waited for the Branch Manager to arrive to see if something else could be arranged. I spoke in person to the Branch Manager for Hertz Rowland Heights Ricardo Ortiz, to my surprise he repeated the same identical words as if it was scripted and he had no interest in helping us. You would expect a "Branch Manager" to have a better approach and preperation to work with customers. Ricardo Ortiz, Branch Manager informed me that Hertz has a practice of intentially overbooking vehicle rentals and that is not his problem. I was very patient because I needed support to get in a vehicle for my trip that morning. Ricard Ortiz could careless of the situation Hertz caused, so I walked away from their office very inconvenienced and had to call family for support to get me on the road by 9:30AM. Bottom line, Hertz did not get me in a vehicle that I reserved 14 days prior. If Hertz Rowland Heights was aware in advance that the vehicle was not available a simple courtesy call days before would have given me time to visit other car rental businesses. Hertz Rowland Heights failed to properly communicate, failed to provide customer service and most important treat a customer with respect. I would not recommend Hertz Rowland Heights Car Rental to anyone because they are not reliable. As I now read past reviews form Hertz Rowland Height they have a pattern of not honoring reservations. read more

After being rear ended, my auto insurance helped me with a car rental from here. I was told I would get a compact vehicle, Ford Focus or similar. I was pleasantly surprised when they showed me the car, a beautiful Nissan Altima! I felt spoiled, the car was barely a year old and had the most current technology! When I returned the car, I needed to be dropped off at the auto shop to get my car back and Hertz was great about ordering a Lyft for me! Once I got my car I realized that I left my phone charger, home and work garage clickers and rear view mirror in the car, doh! I gave them a call on my way back to the rental and they were great about getting my items. The staff are nice and helpful, I would recommend! I recommend parking at the "back" which is where the big shared parking lot is with the plaza. read more

I only used this place because my insurance was paying but I wouldn't personally trust this place to give me a reliable car for a long road trip. First they gave me a car that was leaking oil, seems like oil pan was loose but they tried to blame me! Then they gave me another car with noisy brakes. The cars were dirty inside, I washed and cleaned them myself. I only used them for short distance driving so I kept the second car until my car was done being repaired but beware if you get a car here! Staff is super friendly so it's not staff. I suspect it's the location! read more

Jason was great. Excellent customer service. Car was clean and ready to go. Highly recommend this Hertz.

This location does not honor hertz reservations made on line when you go to pick the car they will say that car is not available but we can give you a more expensive car or SUV for $ 20 more per day. If you are desperate you will fall for it and if you came with an Uber ride you will have to pay to go back home too. They also don't answer the phone so no way for you to confirm your cars availability. I want express myself in French but Yelp has very strict guidelines so I will let you imagine how to address these people. Miguel is the one that is running this stuff. Their business is booking so all you can do is vent and nothing else will happen. If you can avoid this place please do. Hope I can convince a few people. read more

Avoid this place. There are plenty of car rental place around the area, this one is probably worse one I have ever experience. Always make sure you thoroughly inspect the vehicle before pickup. This was the mistake I made, and cost me additional fee for repairs. read more

My only options where a dirty car or an EV with no charge . Now I need to Uber to enterprise where they did have what I reserved.

Had an issue or two with this location but more importantly with HERTZ itself. As a gold member, I thought I'd get better treatment and until I had problems, I didn't realize how hard it is to talk to someone on the phone about issues (unless emergency roadside). i had to write a letter - the kind with a stamp and you mail - as they have no email. I also turned to social media where they gathered info on my issues but never followed up. I tried to resolve problems when I dropped off the vehicle and the return agent acknowledged. But then corporate charged me more on my card. It all worked out with constant complaining and that letter I put in the USPS but it makes me re-think my use of Hertz. I paid a little extra for the cars as I valued the service. But that's gone. And see attached - I needed a car recently and Enterprise was great. This is the first of many future rentals of mine that won't go to Hertz. read more

Hertz Rent A Car - Car Rental Near Me - Rowland Heights, California

Okay customer service. Customers look for car options and did not find much selection at this branch: Colima Rd., Rowland Heights. Great in answering phones but dropped the ball when they did not follow up when they said they would on switching my rental in another car (available or not-they said they would call). Last 3/18/22, Returned a car and was told by Juan that Chris had been moved to another branch location. Also, please know the branch hours advertised on Yelp- they close at 6pm -Mon to Fri- this does not reflect with their actual hours, they close at 5PM. I had better experience with other rental companies in these areas: car availability/selection and keep their word. read more

This place is not closing out my rental contract after being dropped back off to them. They said they would return calls to confirm with me but they never do. Beware of this place. Don't come if here if you can avoid this place. read more

Only one person working friday at 3:00. Waiting with 4 customers in front of me and no greeting from employee to let me know why its taking so long read more

I love this place.... Juan the manager at this location has the best customer service. He is very friendly and attentive. Chris is great as well they both work well together. I was in and out , I got what I asked for with no problem. I will not go anywhere else when I'm renting a car for vacation. I normally rent a vehicle two - three times out of the year for my family vacations. Thank you Hertz for making me feel valued. Cherae Walton read more

I had a reservation for 11am yesterday, I decided to come in early to see if I can pick up my reservation early, they said they do not have my vehicle available, the guy at the counter said we do not have your car available, it was my understanding, if your car is unavailable, a complimentary upgrade should be given, instead of having me pay for the upgrade (note that I used to work for Hertz). I am not asking for a free upgrade to a SUV or anything here, but I guess my perception and my rate was too low, thus causing this location not to rent me any vehicle for my work trip. read more

Place really went downhill after new management, ever since they fired Juan. They are super strict on returning cars squeaky clean or they will charge you an arm and a leg for interior detailing. When renting here, just add an extra $400 to your rental cost b/c unless you leave the car unused for the entire rental period, they will nitpick and point out the one minor dirty spot to justify the extortion. They probably get a kickback % from the detailing shop they work with to try to improve their bottom line. F this place. AVOID read more

Leo was always on top of it for me. Angelica is a good manager, taking care of those with expedient issues. Everyone is always very helpful. read more