UPDATE 1/30/26 Recvd the same auto response via yelp, I've already contacted enterprise directly multiple times along with Costco, your management doesn't know how to return calls and it's too frustrating and honestly not worth continuing. The whole point of reservations is to hold something this for example a vehicle; for a customer not give it away because you had a walk in! Learn from all these other negative reviews and try and do better as a company! UPDATE 1/23/26 - negative Still no response from Enterprise, I did reach out to Costco Travel to let them know what we went through with the company they've partnered with, will go to Hertz and will recommend other rental companies going forward! Thank you for the headache enterprise! read more

Before you go I recommend having an appointment because it's a pretty fast service spot. Shout out to Carlos, Shawn, and Daniel thank you so much for such a fast transaction and rent service. I borrowed this Smurf Mobil for a few days (April 22-25) due to my car being in the shop. I did need to add my car another day and it was a simple process To modify and everything was done online to add the other day. This was my 3rd time using the services here and it's always such a fast service. Can't appreciate it enough. Customer service was great! Thank you gentlemen! read more

Enterprise Rent-A-Car - Car Rental Near Me - La Puente, California

Yes!! Awesome service and very accommodating. They will find a way to make sure you're being taken care of. Cars are also clean.

Super friendly and attentive staff!!! Great service with great cars! Well cared for and easy ordering, prompt delivery and pickup! Kudos to Sean & Eric. read more

Alex was so helpful!! I started off with other sites and they didn't have the car I reserved days earlier. I finally went to the La Puente site and Alex went above and beyond. He was able to find what we needed to get us on our way! Will definitely go to this Enterprise location from now on! read more

Very friendly, courteous and professional! Unlike Juan from Whittier location. I used their services twice in 2025, did not disappoint. read more

I had a wonderful experience at enterprise, Daniel took his time and when I explain what I was looking for, he knew exactly what I meant. And gave us the rundown and pricing. And explain the details.. That was just free signing to hold the vehicle . I went back to pick up the vehicle. Daniel was working that day. He remembered me and that's what I like when the person recognizes the customer, he then showed me the car and explain every single detail inside the car and wasn't even rushing at he took his time. I asked Questions he got in there and show me exactly how to work i every gadget and the vehicle we need more customer service just like Daniel. I will be sure to go back for a next Rental with Daniel. Thank you so much Daniel keep up the good work.. read more

Was contacted by local manager Long Chau, who was very enthusiastic about making the situation right and providing solutions to rectify my experience at the La Puenta location on Hacienda Blvd. He took my feedback on the experience I had at the La Puente location and provided me with a few offers to use for future reservations with Enterprise. Hopefully I'll have a better experience next time. Thanks Long! -Peter read more

Every time I come to this location the customer service is always amazing! I've never had to wait a long time for the vehicle to be ready, which is appreciated. Sean does his absolute best to make sure I'm completely comfortable and satisfied with the vehicle I'm renting. He has always provided me with the best experience ever. Thank you so much team for all you do read more

Terrible experience, overall they were just really rude and wasted my time treating me like I'm some kid. Honestly this place needs a serious check. They're more worried about closing up than helping out their customers. read more

There is virtually no staff. Only one person working the office aside from the guy or two cleaning the cars. Spent almost an hour in the lobby waiting. The assistant manager was super nice, but upper management needs to get this guy done help! read more

The process of picking up the car was fast. Daniel assisted me and he was very helpful and friendly. When I returned the car Sean helped me out and the process was also fast and smooth. Thanks again Daniel and Sean! read more

Had a good experience renting. Sean was very helpful and made the rental process very pleasant. The car we rented was in great condition.

I use to rent from this location all the time and then they did me bad rented a car and not even driven it far the whole tire comes off the axle of the car first they tell me not to worry about it because is obviously not my fault but then they charge you because they said that this location put on there report that I had a blow out ...no I did not hagve a blow out the tire came off the vehicle axle so beware you think you get a safe car read more

Enterprise Rent-A-Car - Car Rental Near Me - La Puente, California

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I was skeptical to rent from here because I saw a couple of bad reviews, but I went ahead and gave it a shoot, they were super friendly, I was in and out in a couple of minutes, they made sure I was happy with the ca I rented, everyone very helpful. I would recommend this place and will rent from them again read more

Everything went well: rental appointment. I was called upon after my insurance claim approved a car rental. Within a few hours Mr Long Chau called and reservation/appointment was made. Upon arrival Mr Ted Alvarez helped me immediately saying a Toyota Highlander was ready for me. Paperwork was all online, inspection of vehicle and I was all set. It was a great car, very clean. Even a courtesy disinfectant Clorox wipe was left for my use. Returning the vehicle was just as smooth. I was exceptionally surprised at how quick every step was and the professionalism exhibited by the staff. I wish them well in their endeavors. read more

Reliable and professional. Shawn was great! Always a great experience. They provided a superb car.

Wow, used this site in La Puente multiple times did reservations in advance got call from female representative was rude and insisted wanted to see corp. discount card., day of picking up car, had to wait hour for the car, female representative asked for 3 contact as reference lol why??? Used this location multiple times her attitude did not help and she wanted to see corporate card, spoke to manager he stated we upgraded you to a better car and we should have been doing this from the beginning and BTW can I see your teachers corporate card really . They send someone else to go over the car there's a price difference WTH nope manager adjust price, I think on my merry way tire light is on dash OMG spoke to manager they state they checked air pressure and put in air, and they can't do anything about this. You have to run it and find out which tire it is. Thank you for caring for a senior citizen safety and getting my getting hand dirty the very least could have provided wipes. Manger did apologize for the wait stated would treat me to SB bring receipt, car was dirty in the outside also stated take it to wash and I'll reimburse you, lol I don't wok for enterprise. Never again read more

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Always great customer service! Friendly and willing to work around your schedule. Thank you very much.

Wow were do I start so they called me from this location after I got in a car accident my insurance contacted them and they reached out to me with a reference number to start my rental services with them (I had 30 days rental)and they were well aware of this so I went in had to leave a $100 deposit. To begin they were very unprofessional as they are bad mouthing about another customer in-front of me. I had never in my life been harassed the way they harassed me here in this location and I have rented from enterprise quit a few times just never from this location so it started a week after I had the rental David Or daniel to be exact keep calling me fyi I work Monday-Friday From 9-6 like calling back to back to back a week in to me having the rental I would call them back but every time I would call back it was so hard to get a hold of them because no answer till a few attempts I would finally get thru so a week in to it david calls me to inform me that my insurance has not Payed the rental yet so I tell him why don't you reach out to the insurance since when you called me the first time there was already a confirmation number and all so he tells me we did but they still have not payed so he proceeded to try and get me to pay for it and at this time I'm a bit confused because I'm like wait a minute was this not taken care of before I came in?? So then he tells me or can you please call them yourself and tell them to call us so they can pay us. This whole time I'm at work trying to whisper on the phone so I call my lawyer and I guess he took care of that issue, now 2 weeks pass and I still have the rental since my vehicle is not ready (fyi I had 30 days rental) here go the calls again same thing back to back as I am at work I am unable to answer due to me being at work once o get a chance i return the calls and no answer then they start blowing my boyfriend up while he's at work also (I put him down as my reference) says hey enterprise keeps calling me I'm like I call them back and no answer, so I finally get a hold of David says if I need to extend my rental I said yes I have a 30 day rental and you guys know about this then proceeds to try to make me pay again and I tell him I have 30 day rental thru my insurance same thing I contact my lawyer once again takes care of it, now 4 days have passed since my 30 days David calls me while at work 4x I even get a blocked call right after. Then my boyfriend textes me while at work enterprise keeps calling I even got blocked calls and I tell him I've already tried calling back and no answer (as usual) so I finally get a hold of David again he tells me oh your rental was due 4 days ago and I'm like oh ok I will drop off the car today but I don't get off work till 6 he tells me there is a overnight drop off. And I say oh ok I will do that by today then he ask me for the payment and I tell him let me call my lawyer about that and I will call you back and I will drop off the car later tonight, since they close by the time I'm off work so I'm at the chiropractor office getting my services done while my phone is on the counter ringing away, as in finishing up my treatment and look at my phone it's enterprise 4missed calls back to back again and a message from my boyfriend saying dude enterprise keeps blowing me up. By this time I'm so stressed out Im thinking to myself dude I feel like I'm goin to get pulled over by the cops for driving a stolen vehicle. they probably stressed me out more than the accident I was in the level of harassment from the beginning was so stressful the 30+ days. so I tell my lawyer and he says that I can extend my rental and at this point I tell my lawyer no thank you I rather take the buss than have to deal with this they are way to much. The next day after I had already dropped off the car like I had told David. I open and e-mail David sent me right after the back to back calls he had made to the day before so the email pretty much said if I did not return the car by the end of that day, Even tho I had already informed him that I would be dropping off vehicle later that night they would proceed to pretty much repo the car from me etc. now that I look back I was pretty much in shock as I think back of the level of harassment, stressing I went thru with them I was amazed. Never Ever ever Would I even think about goin to this location again I have rented from enterprise a few times in the past but never this location and I would never ever come here again I wish I would have gone to a different location so I would have not brung my business here I do-not recommend this location either horrible experience read more

Enterprise Rent-A-Car - The email they sent me - Car Rental Near Me - La Puente, California

This location on Hacienda has awesome customer service. They picked me up from the body shop, and took care of the rental so quickly, and when I told them the car i wanted, it was already rolling up, lol. Also got a call about a week later from someone making sure all was good with the rental, and to call if I had any questions. Bringing the car back was also such an easy process. Checked in, paid my fees, and got picked up. Highly recommend this loc. read more

If I could give no stars I would very bad service by the manager on Feb 6th 2023. I made a reservation and upon arrival I was told he didn't have the vehicle I made a reservation for ...all the manager said was sorry gave your vehicle away and tried up selling me a suv /midsize suv for over priced.manager said he could honor the price of my reservation nore give me and discount and could only say other people made reservations before me?? I don't think he understands what a (reservation) means. Hope he makes a reservation on his vacation and has the same thing done to him .what goes around comes around horrible customer service and a ignorant manager to tell him I don't know what to tell u. read more

My experience with enterprise was nothing but great so very pleased with your service Graci, I gotta tell you when I first walked in I was really thinking it wasn't going to be good but Graci saved the day read more

Enterprise Rent-A-Car - Sitting here in the waiting room, haven't been helped yet not starting off too good - Car Rental Near Me - La Puente, California

Horrible experience and bad car! Car was trashy, and it was brought to management's attention and management didn't care, it was brought to the companies attention and they also didn't care! read more

Worst Service ever, Manager makes up his own rules without/refusing to show you to work by the policy. Gave the most attitude when it came to answering questions & didn't even care for how he acted. The manager name is Jaime Gutierrez & he currently works at the Enterprise in La Puente on Hacienda Blvd until people see this review in which he will probably want a transfer. I wouldn't recommend this location at all, considering how unprofessional they are. Thumbs Down read more

This place is a JOKE! I reserved a car for next day rental. Then 2 hours before pick up they canceled it saying they (don't know who they are) pulled all their cars. And there were none available locally. Funny I called the closest location less then 5 miles away and they accommodated me. Bad service and bad management at the HACIENDA HEIGHTS LOCATION! read more

Just use Hertz. This location kept me on hold for 15 minutes then hung up. I called back and they kept me on hold for another 10 minutes and then hung up again. read more

This is a late review, but as they'd say - better late than never... Well, this is the first time I'm trying out this location, and what could I say? 1. Pick-up and drop off from our home. 2. Clean vehicle with low mileage. 3. A FREE upgrade to a full size SUV from a mid size rental. 4. Amit and Kristy are awesome! read more

I paid in advance and walked to pick up my rental since my car was being repaired. The guy at the front advised me there would be no available car for me. I told him I walked he said he could not help as they were very busy even though the four or five guys were inside playing around not doing anything. I will now do business with hertz. read more

After I was in a car accident my insurance sent me to enterprise. They knew the last thing I needed was a headache from renting a car and made the process super easy. They're considerate, friendly, work fast and they had a good selection. read more

The customer service was great! It was a easy, no fuse process that took a few minutes to pick up and return. The associate that assisted me was very friendly and always smiling. A+++ read more

These people were the "One" to rent from, but they're starting to rent put crappy cars and they're not very helpful with anything like Questions????! WTH i'l never rent from them ever again read more

Worst customer service/management I've dealt with for car rental to date. Couldn't drop my car off because they either were handing out keys to car, or were helping others turn in their vehicle. Just because the car insurance company paid you, doesn't mean your service doesn't matter, and what's even better is their escalations department/Corporate office isn't much better and claim to follow up with you but don't. If you have low expectations, anything more, you'll be disappointed. Management failed to reach out multiple times when I was told they would. I won't be in another enterprise vehicle through insurance, or out of my pocket again. Thanks for making my car rental situation the worst possible after I went through a car accident. read more

Great service. My car was ready and waiting for me when I arrived 30 minutes early. The vehicle worked well, I had it for 8 days. The return process also went well. I was out in under 15 minutes. I recommend using the Enterprise app. read more

My rental experience at this facility was quite good. I had to rent for 41days and Nolan the manager went out of his way to get me a good deal. I was given a Ford Fusion , everything about the car was good except its oil level，coolant level and the wiper fluid level were all low and the tire pressure was low as well . A little more attentions given to the condition of the vehicle would have saved me the trouble of getting the car serviced. read more

I had a good experience at Enterprise recently because of the employee named David. He was very professional and provided great customer service. I would definitely recommend my family and friends to this Enterprise. read more

We got a free upgrade to Mustang!!! That alone deserves all 5 stars! I reserved the car ten minutes before I stopped by and it was a busy Monday noon. We were given a Mustang and the manager Andrew was really nice and accomodating. I never in my entire business travels have encountered this kind of customer service. I chose to do the pre pay fuel too because California gas is surprisingly expensive at this time of year. To top it off, they gave us free drop off to my friend's place so it saved us an Uber fare. I totally recommend this place! *****5 STARS***** read more

Enterprise Rent-A-Car - Car Rental Near Me - La Puente, California

A big thank you to Jaime/Jamie who made the experience in renting a car so much smoother! I was involved in an accident and through my insurance policy I am able to drive a rental until my car is fixed. Jaime was super helpful in giving me all the information I needed to be able to rent a car. He took down all my information that by the time I got to Enterprise everything was done and completed excellently! I am extremely satisfied with the service I was provided. A big thank you to the staff. read more

Gina and her crew are the best, I love this Enterprise! They're always professional, courteous and go above and beyond to make sure your needs as a customer are met. I don't care how much of a better deal I can get from a competitor, I always choose them, because I know I'm going to be taken well care of!!! Thank you guys read more

Great customer service. The staff is customer oriented. I rented a mustang convertible, the dealership didn't have the car, they called me to inform me about the situation and asked me that they will get me something better if not the same. They upgraded me to Mustang GT with a very reasonable cost. The car was brand new with only 9000 miles on it. read more