Unlike the previous review posted here my experience was excellent all-around. I made the reservation online and when I went to pick up the vehicle it was a brand new VW Polo,with automatic transmission which is what I requested. The office is conveniently located across from the train station and bus stop which made it easy for pickup and return. The manager, Matteo De Donato spoke English very well which was a plus since my Italian is limited and he reviewed the charges with me in detail. No surprises here or unexpected charges. It was a pleasure to do business with them and I will certainly do so again! read more