Won't accept a credit card with a chip and refuse to type in credit card number!!! $ is $ last time…read moreI checked.. after getting dropped off here thinking I was picking up my rental car! Horrible customer service

Waited more than a half hour to get our van. The front desk people just sat there and did nothing…read moreuntil I actually stayed at the counter looking at them. They never said sorry for your wait or nothing. Completely rude and unprofessional.

I never ever mind coming home to visit family and having to go to this airport. It is so simple and…read moresmall and easy. They have a couple of little shops and I can always grab some quick merch. They have a Chick-fil-A and a Dunkin' Donuts. And a couple of other little spots to eat. But that's about it. You can catch a beer at the bar easily. Restrooms are plenty and they are clean most of the time. Plenty of seating in each of the areas. I've never waited more than two minutes in security no matter what time of day. Luggage on the other hand you can wait a good amount of time for that. All in all you can get a ride out front very easily.

This airport is so easy to navigate. It's also clean and security is never crowded. There are few…read moreplaces to eat though so be prepared. Bathrooms are spacious though.

Terrible experience. Prepaid for a car and have currently been waiting 57 minutes in line to pick…read moreup the car. All other companies in the rental car area are appropriately staffed and prepared to have real customers.

I rented a car from Alamo last weekend and was late returning it. They were all friendly and…read morehelpful, and returning was simple, the desk attendant came out to the lot with me and assured me that my being late was not a problem and made me feel comfortable when I left. I highly recommend Alamo and their friendly staff!!!

My review is mixed some negative and others positive. The positive was the car was very good,…read morechecking in was quick and easy. The check out counter was friendly and helpful. The issue that I had was I didn't know how long I was going to need the car as visiting an ailing relative. Was told that was a problem and was given a phone number to call to extend the rental time. The problem was that the phone number to a corporate phone number and not a local office. So when I called to extend I was informed the Wichita airport was a private entity and not REAL Budget site. When I tried to extend the time there was a problem either with the credit card that I had used or the Name that they had on file for me. It may have been a difference on the card or a nickname. In any case the computer they were used would lock up and I should call back tomorrow. After several tries I was told that I needed to come into the Wichita Airport to extend the rental. That was not practical as I was 100 miles a

I rented a car from Budget Wichita and returned to the same location in less than 24 hrs, as agreed…read moreon. I was incorrectly charged $161 instead of $87 for a Tulsa drop off. No one will answer the phone when I call. I've tried multiple times and have remained on hold for over an hour. Often I will get transferred to Budget corporate, who says they are not affiliated with the Wichita location and cannot help me. I am still waiting for help. I travel a lot for work, and this is the worst rental car experience I've had. Extremely frustrating. I tried to submit with zero stars but was forced to select one.

Confirmed a rental through booking.com for my wife. Upon arrival no cars available there or…read moreanywhere else. Unfortunately the customer service was very poor/rude and my wife was forced to walk the streets of Wichita and nobody at this location seemed to care to put a women on the streets with no transportation and no help despite having a confirmed booking.

My experience is a 5 with the location not National. Had a charge for mileage which i have never…read moreseen before. Guy checking us in immediately got manager and he took care of it.

I'm a regular traveler for business and have rented from at least two other companies located at…read morethe Wichita airport without significant issue. My last trip was the first time renting from Payless; I reserved online before my arrival. When I arrived, I'd been switched to a larger crossover - not sure if that affected the rate, but it did cost me more in gas. I had to extend the rental several days, then went through the usual "nope, no thanks, not interested" process, turning down the additional coverage and such. I noticed the projected total was more than expected, and was given a run-around answer. I should have got to the bottom of it before I signed, but was in a hurry. It turns out that the main reason for the higher bill was a "Roadside Assistance Protection" add-on. This wasn't even spelled out on the receipt: I didn't know what I was up-charged for until I complained via the company website. Their response: "...checked our records..." "...you signed the agreement." "...unable to make any changes or issue refunds." Unfortunately, it doesn't seem to matter what you're told, it's what you sign. Incidentally, if I'd said "yes" to all the other up-charges, I'd have paid over $57 extra per day. Granted, it could have been a lot worse, and Payless is hardly the only rental company to live on such charges. I'm fine with the fact that they try to sell their up-charges, but not when they do so by slipping them onto the contract against my wishes. Update: After their initial refusal, Payless reversed course and gave me a partial refund. This took place after I'd posted this, so it seems you have to be the squeaky wheel, but at least they listened.

Type of car I rented was "not available" though there were several in the row. They told me I was…read moreto receive a different "luxury" car and sent me not to a SUV but to a very small four door sedan. i finally refused and suddenly a Ford Broncho was available. When I asked about paying for the toll roads I was told it was better to just stay off them. I don't know where he was from but he certainly did not know the local geography. The young man at the desk was so unhelpful that it was almost laughable.

So, when NCAA tournaments are in the area, I end up using a car rental company I did not even know…read moreexisted. Maybe it was just there all this time, but not on my radar. Not sure of why it costs so much money to rent a car when dropping off at a different airport, but it seems to be an industry standard. So, the additional $50 drop off fee was added to my already exorbitant fee. As far as the service is concerned, it was ok both checking in and out. The car was clean and decent, and I had no issues with it my entire trip.

Been waiting in line for two hours with a reservation. Huge disappointment, the last thing i want…read moreto do after a long flight is wait in line for hours.