I came in for a consultation to get my son braces. The place is pretty chaotic and unfortunately I…read morebrought both my kids. The crowded and small waiting area was too much for me during covid so we waited outside. I'm fairly certain that they forgot about us as thirty minutes after out appt time i went and asked for an update On when we'd be taken back. The long wait was annoying but not a deal breaker. Dr Hedrick asked me to sit in the seat in front of his computer to show me some scans. Ok, most places have a patient review monitor to avoid any HIPAA issues. But then he asked why I came there and I explained that my spouse sees him. He then typed in her name and brought up her entire chart in front of me. Talked about how she was over due,ran through his findings, and treatment. He proceeded to go through her entire chart with me! Did he get any HIPAA training? I was shocked. I had hoped that he would have realized his mistake and apologize but this didn't happen so we rushed out and went to a competitor.

Dr. Hedrick & team are awesome! They always make sure everything is on track and are all very…read morecaring and efficient. I got my braces on and off here, and I'm currently enjoying the retainer life with only occasional checkups.

We could not be happier with North Coast. We are on our 3rd kid receiving orthodontia and wouldn't…read morego anywhere else. Every single person who works there will give you a smile and great attention. Both Doctors are very thorough, thoughtful and extremely good at what they do. We've had expanders, rubberbands, head-gear, braces, Invisalign and retainers between all three of my children. They are experts at all!!!

Are they Expensive -Yes Is Staff Polite - Yes, but with used…read morecar sales men like sales tactic. A lot of fast paced speech. A lot of smiles. You're gonna feel some pressure to sign the day of consult. You been warned. Keep shopping the 200$ savings isn't a deal breaker to stay. Is Scheduling easy- Not exactly Are they open Friday- No Open weekend -No Is there more than one location- yes. But not open daily.- this is where I'm upset! We are in our first year of treatment. And we have always had to commute 40 minutes or more when we were living on the mountain. The office does get bent out of shape if you are late. We chose NCO in anticipation of their Scott's Valley office opening. 20 mins from home! Great ...Well That took longer than expected. So yeah, I felt misleaded. Then to find out they don't operate the SV location M-F Because they aren't not open on Friday at either location. We have now moved a little farther away and To make an appointment we are looking at weeks for SV openings that work around school and work schedule. Or now w traffic. Deal w 2 hr round trip commute to Capitola. It's great to see the practice growing, but it's apparent they BIT off more than they can CHEW if they can't operate both facilities. My other complaint is I've never met the Orthodontist working on my child. (My Experiance working w interventional doctors for over a decade. They don't come out to talk because they are on the next patient $$$) They never came out to meet/great me. Not Once! After reading some of his reviews and he seems brash- I hope not- Just do your job correctly! So far my kiddo's smile is looking better. So I have extremely mixed feeling about this business.

This is the best orthodontics office that I've been to in Santa Cruz County, or elsewhere. I had…read morebraces as a kid and as an adult I've done business with a few others, interviewed others, and had a couple of bad experiences elsewhere with the staff, and the retainers didn't work. Seaglass is caring and helpful and made a night guard/retainer for methe next day that fits perfectly and works great. I've used it for about 4 months now. I highly recommend them for your orthodontic needs. The staff is welcoming and the doctor is very skilled, and pays attention to detail. The office is inviting. They even have bamboo toothbrushes to use to avoid plastic. You won't be disappointed.

I needed some emergency help, even though I'm not a patient they were extremely kind and helpful…read more They gave me good advice and sent me in the right direction. I would recommend!

Called 3 times, left voicemail and nobody got back to me. Very rude office staff, not helpful…read more Looks like I was bothering her . So unprofessional

After we paid Dr. Connolly 7k, my daughter went to get her retainers and she was treated like a…read moregarbage by Dr. Connolly yelling her in front of other patients and his staff. Also Dr. Connolly can be races tours Latino population. We went to another place where we feel welcome.

They were extremely kind and let me know when I would get my braces on. It went fast and they let…read moreme in exactly when they said they would

We've had a fantastic experience with Hulme Orthodontics and would highly recommend them to anyone…read moreconsidering orthodontic care. From the very first appointment for my daughter, everything was smooth, informative, and stress-free. The team was transparent and upfront about the full treatment plan and associated costs, which we really appreciated. At every visit, the staff has been exceptionally friendly, welcoming, and professional. They are also responsive and available when it matters most. When a band came loose after hours--just before we were leaving for a three-week trip--Dr. Hulme personally returned my call right away. He coordinated with a team member, Shandy, who met us at the office within the hour to take care of it. That kind of dedication and care is rare and truly appreciated. While orthodontic treatment can be challenging, Dr. Hulme and his team go above and beyond to make the process as easy and comfortable as possible.

first time I went to the dentist and didn't hate it. very professional and explained everything…read morethat was being done. made the whole experience so much more comfortable knowing exactly what was going on.

I had a very pleasant experience at the office today. I called in after having a different dental…read moreoffice cancel my appointment last minute. Not only were they able to fit me into the schedule today for a cleaning but they were able to fix an old filling that was coming undone. Everyone in this office was very kind and welcoming. Not to mention the office was very clean and tidy. I greatly appreciated the accommodation and will definitely be having future work and cleanings done here. Thank you

She wanted me to fly to Dallas for 6-8 weeks while some doctor would crack my jaws, reset them, and…read moremon it tor my progress or lack there of. I DID NOT HAVE DENTAl Insurance. Went to the #1 Maxofacial Specialist at Stanford and he advised against it. Said the procedures were no different than 30 years ago. I went with him.

The staff here were kind, however they we're not transparent about costs, manipulative and did an…read moreinadequate job. I primarily came to get surgery for a severe tongue tie. In order to do this, I needed to do a full initial intake appointment in which they told me I have gingivitis and highly recommended I do their intensive cleaning procedure and pressured me to start that same day. I told them that I am low income and on medi-cal and if they take insurance or if I should find someone else. They basically told me that dental insurance is a scam and I should stick with them. They charge WAY more than even the average dentist. I later found out that Dientes in Santa Cruz takes medi-cal and Cabrillo Hygiene Clinic also offers very cheap cleaning. When I went to Cabrillo for cleaning a couple years later, the Dr/Instructor there said the X-rays I got here were done incorrectly and were not acceptable. Luckily they were able to re do them for cheap. Although it is on me to find the right dental care for my insurance, I came for a different issue and didn't appreciate being pressured to choose them for the cleaning and lied to. I had to use all my savings to cover the costs. Also, although I initially came for the tongue tie release, they were only able to do half. When i inquired about coming back for the second half release as originally planned, the doctor said I couldn't do it because I needed to be able to fully lift my tongue on my own, even though the whole issue of why I need the release is that I can't. The doctor at cabrillo said this was rediculous, and that there are definitely doctors who could do the full release as is. Overall, while the staff may seem nice at first, it seems clear they are trying to make as much money as possible without caring about the clients needs, and the more money you spend here does not mean better care.

Everything is messy and totally disorganized. Many errors in…read morethe appointments. Not to mention that they don't care at all about your kid or you. Twice now, in less than a year, my daughter came home with all her brackets removed and a "command" to go see our dentist to have her teeth cleaned within the next 2 weeks. They didn't care in the least to share their concerns, explain their reasons and check with us if it was possible for us, in terms of insurance, time... before removing her brackets and forcing us to go to the dentist (and our dentist never really understood what the emergency was). If a parent is not present, they'll always set appointments during school time. You'd rather not have a full-time job and send your kid there on their own, they'll end up missing school every single time. They are rude and disrespectful to kids, don't explain what they do and why, reproach kids for not bringing back paperwork that they never gave in the first place.... I can't wait for my daughter's treatment to be over so that I never have to go back to that place.

The worst service ever -5. We were used to visit there for…read moretwo years and they always were late and rude. The price is never fixed and you can always be surprised with some unplanned charges. I will recommend driving all the way on 17 to San Jose on a winter day , just don't visit this place.

Dr. Graff is AMAZING! We had a consult with him, many years ago, and he advised us well and we…read moreeventually decided on braces (once they were actually needed) for our teen. He was always patient and cheerful and so kind! Our daughter's teeth are beautiful and straight and he continues to be patient when we need retainer help. We would highly recommend him!

Terrific office, terrific experience. Highly recommend Dr Graf and his practice for the great…read moreresults (straight teeth!), professionalism, value, and truly welcoming/friendly office. Great for child and adult orthodontics! I interviewed 4 orthodontists and the choice for Dr Graf was easy, he explained everything well and was easily the nicest and most knowledgeable. Very happy with the results.

I called in to the dental office yesterday enquiring how do I arrange my dental records and recent…read moreX-Rays be sent over to my other dentist. I spoke to a very polite young lady by the name of Jasmine who patiently explained the required process and that I needed to stop by the office to sign the consent form. Later in the afternoon I stoped by to take care of signing the required form which was waiting for me and Jasmine explained it can take 24-48 hrs for the records & X-Rays be sent. I told her my appointment with the other dentist was the next day said she would put-on a urgent request to get them sent in time. By the time I returned home Jasmine had sent my records and X-rays to me and my dentist she must have done it after closing hours. Wow what amazing service on her behalf! Thank you Jasmine!

First and foremost, Dr Yu did an amazing job on my crown. It was tricky and she walked me through…read morethe entire process. Jasmine at reception was very calm and helpful. They both deserve 5 stars. However, healthcare in the USA gets 1 star at best. One day I see the very talented and kind care providers and adminstative staff being better supported, and respected. I am very grateful to receive Medical, but we shouldn't have to wait for HOURS for our appt, nor should the admin staff be yelled at by angry, unwell patients. How do we fix it? SINGLE PAYER HEALTHCARE! Healthcare is a human right, and we're all humans, right?