Tech that showed up did not give a name,no receipt,and did nothing. All we needed was pilot light relighted.He went right to heat echanger and wrote with marker and said cracked,and would not light pilot.Was here about 8 min and charged us $75. We even asked about how much a new furnace would run his answer was that's not my department you'll have to find out yourselves (good salesman too) We contacted another company They came and checked heat exchanger by wiping it clean and found no cracks replaced thermo coupler and lighted pilot. Has been good since.Cost $129.00 1.5 hr Don't was your money on this company.call was on dec 11 cold night without heat. read more

Fun fact. The guys from Ron's Hey Neighbor in Louisville are careless and UNPROFESSIONAL. The guys who came out last week to check our furnace said that it had multiple issues and would cost $1200-1600 to repair. One of the issues was the gas pressure regulator was bad. He said it had no output pressure. We decided to get a second opinion. So when the new tech, from a different company, looks at the furnace he notices it has a limit switch thats tripped(Ron's guy didn't find that issue). Todays technician resets the switch. The furnace starts to kick on and the valve is hissing as gas is spitting out. He immediately shuts the furnace down. Looks at me and says thank god the furnace never kicked on. The tech from Ron's left the check valve out. If our furnace had kicked on, our house would have exploded! THEY ARE UNPROFESSIONAL, DANGEROUS, AND LIKELY TO HURT SOMEBODY. read more

I would not recommend. I called to have a/c tune-up which the appointment was scheduled over 2 weeks out. They were supposed to show up today 6/27 and when I called they said left me a message that they would not be able to come until July 5. I do not have a message on my phone and after reading the reviews I guess it is a good thing. I dont think I want them to check out my a/c. read more

Absolutely a piece of sh-t! Worst human being in the world. If i could've given him a negative 1,000 I would have!!. I lost power in my furnace, he came out , $80. To walk in the door, and said after 5 minutes that the replacement part would cost a huge amount. I of course could not afford it, so he left without regard to it being January and cold in my house!! After he left I searched for the part on Amazon and found the part for 10 times ( and I'm not joking) LESS than what he was pricing it at!I know there is a price for labor, but a half hour job would have netted him 95% of what he bought the part for, something like $850 an hour!! No one is worth that wage! He's a liar and a cheat. I have 3 children, he didn't even care about them or what we would face with the cold weather! He gave no alternatives or help, just took the $80 for twenty minutes of his time. BEWARE ALL YOU TRUSTING PEOPLE, this guy will put the royal screws to you, DON'T TRUST HIM OR HIS LIES! read more

I made an appointment to have my furnace checked and they were running a special of $74.42 for a furnace exam. During the inspection of my furnace they called me down and showed me a little motor type looking thing that he had to tighten up because it was loose. When they came upstairs to give me the bill instead of $74.42 it was $124.07. He charged me for tightening up that part. I was a little upset and told him that he should tell the customers beforehand when you are doing something that you will be charging extra for. They were very friendly and polite but the way they work their business makes me feel they're a little shady. I would not recommend this company and I will not call them again. read more

Do yourself a favor and steer clear of this Mickey Mouse operation! I wish I would have. I worked with a relative of a salesman who referred me to this business. Bob came to my house and advised me I needed a new furnace and to call the office to schedule. They were to arrive on a Monday in December. We had no heat and were desperate. We at least had a wood burner that did an amazing job. I took off work and the office called stating the installer had a family emergency and couldn't be there that day, but would be there the next day. Understood-those things happen. The following day, two men arrived and went to work. One was wiring the thermostat and the other installing the furnace. After about 90 minutes, I could hear the older yelling at the younger to wire it correctly and that he was ignorant. About an hour later, both came and said they weren't the normal installer and that they could not finish the job and the regular installer would be there the following day. I took off a THIRD day and the installer arrived, went to the basement and stated that he didn't have the right parts and it would be too late to start the job after he went to the parts store. I took off a FOURTH day. They arrived and installed the furnace. After it was completed, he advised me about the thermostat and furnace and informed that I would need to plug in the condensate pump when I turned on the air conditioner in summer. When summer came, there was no cold air. We called. They stated we needed to do a "start up" and it was Memorial Day so they would be there tomorrow. My wife took off work and no show. She called and they said they hadn't been informed by whomever took the call the day prior, but they would be out there the following day. I took that day off-no call/no show. She called and they said they would be there the next day between 9-12. I took off half a day from work. At 1130 the next day, we called and were told that the tech was coming from Atwater and would be there in about twenty minutes. An HOUR later, a young man and apologized he was late because he had to come from Streetsboro. He looked at the system and said he could not start it up because it was not responding to his adjustments. I contacted the salesman who came back to the house-another half day missed from work. The condensate pump should not have to be plugged in -it should be wired. The heat pump hadn't worked ALL winter which is why our electric bills were astronomical. He said it could be done until the temp reached 50 degrees. But later said the pump should have been working all winter. When I said that he mentioned 50 degrees, he said that's correct--basically, who's on first conversation where he did nothing but talk in circles. He advised that we should have told the company we needed a start up because they sent someone who didn't know how. THEY TOLD ME I NEEDED A STARTUP when I called! I also said that I had a friend who used to install for another company, look at the system and apologize for being taken for a ride. The salesman stated, "That's a bitter competitor-we stab each other in the back when we don't get the job. That's what we do." After the meaningless discussion of him talking in circles and trying to smooth it all out, he said he would have someone come on Monday as this was a Friday and he would give us a few filters for our trouble. Monday-no call/no show. I took off work. Tuesday morning my wife called and was told that they would be out that afternoon. Again I took half day-they did not come. I called and my wife called. Wednesday, they came and wired the condensate pump and got the system started up. There are places where there is putty in a 3/4 inch gap! I realize I have an old farm house which is why I thought nothing about having to plug in a pump-or make concessions for tape and putty. He said if we have any other issues, it may need to be rewired for fall and that I am to call if it is not working right. So I can miss another 10 DAYS of work? read more

Extremely high prices for parts and service, Two return calls to get it right in the dead of winter Hey Neighbor your not so Neighborly as you claim to be. Would not recommend. read more