Really disappointed with with business as of lately. My finance has been a loyal customer of 4+…read moreyears, and he drives 2 1/2 hours to come here to get suits for work regularly. He has probably purchased upwards of 5 suits from this business. When some family friends recommended this place in 2021, we came and had a great experience. However, on our last two trips back (2024,2025), there has been a notable difference in the way we were treated as customers. Not only did they not do pre alterations due to a "miscommunication"by an inadequate staff member but staff was beyond short on the floor and we did not get the one on one experience. Additionally, because we live 2 1/2 hours away and don't need extensive alterations we often have the items shipped (free of charge) because we live so far and are returning customers, or sometimes they will throw in an item such as a tie because of this. On this last trip back, they couldn't even ship our suit free of charge for us. So, Incognito, Where is the customer loyalty? I am sad to say I won't be returning and will find a place more local to us as a result of this. Disappointed at our (lack of) experience and what this place has become in terms of customer support and also professionalism.

My fiancé was looking for a local place to buy his suit for our wedding and we are SO happy we…read morefound INCOGNITO!! We have worked with both Nancy and Alex so far and they are both so wonderful, personable, helpful, and attentive to detail! Suit, shirt, tie, and all alterations come included with the price and we could not be more satisfied with our experience!

I got to explore MansaWear as part of the Yelp Shops Local series this past winter and am so glad I…read morehad the chance to experience this great shop. Gorgeous fabrics and designs directly from Ghana. You can wear something off the rack or have something made exactly for you. I can't wait to get back and shop for cards, masks, and some custom goodies. Dresses, skirts, and so much more - all in a great location. Try them out!

Can't wait to go back to have a custom-designed dress made! We read a recent D&C article…read morehighlighting holiday shopping at local small businesses, and came into the boutique to see what we could find. Came out with MANY pairs of ***gorgeous*** socks and several face masks. Nita was SO kind, enthusiastic, and helpful! I'm not sure I've ever felt so genuinely welcomed -- almost like she was inviting us into her home. I'm showing photos of the socks, as well as masks -- but also the shopping bag that I brought them all home in. SO CUTE! See? She doesn't overlook a detail, and will make sure you are "wowed!"

Love love love this place!!! I've been buying the clothes from their company when they came to the…read morefarm market on the weekend. The business is very serious! They would go anywhere and everywhere to sell the clothes. Its mostly female clothes. I bought pants and dresses. So one day I was in the area and decided to stop by at the actual store (warehouse) for the more options. I was amazed by how they has way more than the options. They has diversities cultures like from Africa, Jamaica, Gypsy and even cooler part the hippie/ down on earth styles. Very colorful clothes. I bought Africa pant and hippie down on earth color dress for any special day whoever loves those kind cultures/ style, go there!! Price is very satisfied reasonable!

I will never go in that place AGAIN On September 2 2026 I…read morestopped in the store to purchase a few things for my birthday I grabbed a few things and when I got halfway through the store a lady came from the back telling me that no purses are accepted in the store and can I go put my purses in my car I told her that i didn't come to steal i came to shop Mind you it was just a shoulder bag and couldn't fit an outfit in it My money is in my purse so me my purse and my money left and I will not return

I don't know how this place is still open. I ordered something weeks ago and still haven't received…read moremy order. I've used their text service on their website, messaged on instagram and tried calling but the "please hold" always ends up in a hang up. How hard is it to have your workers watch social media messages? I will be disputing this at my bank. Should have read the room and the character of the owner on social media and passed on the dresses and bills shirt. I like supporting small business but I'll be skipping this one in the future and supporting closer to home.

Really cute store that has buffalo bills and buffalo items. They have other boutique items as…read morewell. The employees are very nice and welcoming. For a small store they have a lot of variety. The store has an amazing vibe to it. I'm more of a baseball fan but I can honestly appreciate a store that has really unique fan merchandise. The prices are typical for a boutique of its size and high quality offerings. Definitely worth a visit

The place to go for large quality furniture items. I got a large 6 person wood dinning tables and…read morechairs for $150, a 6 person cheap plastic and metal wire dinning set from Amazon cost the same price and definitely won't last as long. Christmas items are almost always 50% off so check that out for some cheap decor. The staff has always been kind, friendly, and helpful, especially when helping to load furniture into my truck. I almost never leave empty handed.

Best thrift store in the entire greater Rochester area. Always fresh options. Great prices. Lots of…read moregems to be found. Very friendly.

I highly recommend going here for all your suits. I had 3 days to get my son a Tux for a party,…read morethey were so nice and accommodating. Not only did they do a great job with a short notice they waived the fee for me. Which was such a surprise, and I am very grateful. I will definitely take my son back for all his proms and future events. Needless to say, my son is very picking, and he was extremely happy with how he looked. They did a great job from beginning to end. Very Professional and welcoming.

What an amazing gem of a boutique in Rochester NY. Walk in to a friendly hello and helpful…read moreemployees. The shop is full of unique gifts from jewelry, clothing, and a lot of Rochester merchandise upstairs. Very classy, nicely priced items, very welcoming, impeccably laid out. Lots of parking and easy access right off 490. Highly recommend checking this out.

Great store with do many fun & unique items! Please support & shop local! Will recommend to all my…read morefriends

I have been taking my tailoring to Gus and Don's for several years. They do excellent work. They…read moreoffer reliable and skillful service. Their prices are reasonable. Always patient and offer good customer service.

I rented a Tux for a wedding and it arrived as expected and was fine. The return is an issue. It…read morewas sent back with the rest of the suits thanks to one of the bridesmaids which is fine, they all go back to the same company. Being polite to let them know that it was returned elsewhere, one of the other staff was very rude to me insisting that the Tux needed to be returned here, Which is untrue. It's already going back to the place it was ordered from and a receipt exists. I will not be returning here. I should not have been treated as such for something so tritrivialvail.