I thought there would be more to it. Most of the furniture seemed to be modern and that's not my style. I enjoyed the Amish store and found a couple pieces in there that I liked. read more

We've heard a lot about furniture manufacturing in NC since moving here a few years ago and made a short trip to Hickory, NC, a few weeks ago. A Google search shows that the furniture mart is by far the largest selection of retailers under one roof and it is impressive. The greeter at the entry was very helpful and narrowed down the stores that may have our specific dining table design. A general walk-through can be very overwhelming. The mart has a broad range of styles, designs and quality so it's helpful to have at least a basic understanding about manufacturers and quality. We wish we'd known about the mart several years ago after relocating and furnishing our new home. read more

Hickory Furniture Mart - A very limited view of the massive four floors in the mart. - Interior Design Near Me - Hickory, North Carolina

Great store with beautiful furniture and the biggest selection I have ever seen. Was first waited on by Tamara who is an amazing salesperson in the outlet department. I didnt find the chair I wanted in her outlet department and she walked me over to another department where I was waited on by Betty Jo. Tamara is incredibly helpful and honest and wonderful. Betty Jo was extremely helpful and knowledgeable and courteous as well . Kudos to these two incredible sales people. read more

If you are looking for a bargain, keep looking. High end prices. Would only go back if looking for Amish furniture.

The ONLY place to go for furniture. The workers are knowledgeable and eager to help without being pushy. You definitely get your steps in. It's a great place to go even for inspiration of how to style your home because there's so much to look at. read more

I understand that vendors may occasionally change pricing, it was never indicated to us that this could affect our valid quote during the 10-day window. To Come back in to place an order only to find they would not honor a written quote is an unfair practice This experience felt not only discouraging but also concerning from a customer trust standpoint. I believe most would agree that a business should stand by its written commitments--especially when a customer makes an effort to return within the quoted period. Received a call after reaching out and they offered to 'split the difference'. No thank you- apparently, profit margins matter more than a written quote. read more

Be prepared to walk a lot. This place is huge and has multiple levels. They will give you a map when you enter but it won't help a lot. I was there mainly to see the oak & amish furniture shop. Everything is way overpriced and everything has a sale tag on it. So you know even the sale prices is marked up 30 to 40 percent. read more

We had been furniture shopping in what was one of the largest furniture manufacturing areas in the USA: Hickory, NC. Now-a-days there are still lots of furniture stores, but items come from all over. Driving around, you get a feel for how great Hickory was when it came to furniture manufacturing. Starting at The Hickory Tree (see review) we hit a couple of more locations and then the big kaboom: the Hickory Furniture Mart. Another review coming on this enormous, four level block-filling edifice containing just about any manufacturer and style of furniture one could imagine. It blew my mind. Mind blown, I was also worn out. I needed coffee...strong coffee...NOW! There happened to be a coffee shop in another level and I was able to medicate myself, along with my wife. Since these were manufacturer shops, items were mostly displayed so you could see what you would be ordering. Some shops were outlets, so you could take items away. You want variety...this is the place. Prices, compared to consignment shops and outlets, were very high. We never saw anything we liked beyond the one we first saw at The Hickory Tree, so we went back there to buy THAT chair. Although you might be brain dead, starting at the Furniture Mart will ground you on just what is available, styles and variations. Especially as we saw many couples buying bedroom, living room and dining room furniture. They have it all. read more

Hard to review this place as I'm guessing we are not the target demographic based on the prices. First of all this place is basically a massive 4 story mall of nothing but furniture. There seems to be a lot of different vendors or brands inside, each with their own store inside the giant mall. They had some stuff that looked very high end and was also priced accordingly. Solid wood, very well built stuff. However we also found plenty of average quality stuff made from particle board that looked to be about the equivalent of furniture you find at any of the big name furniture store, however they were still priced like premium hardwood stuff. I remember they had one small accent chair that was close to $4,000! It honestly looked like a chair you find at any big box store for maybe $500. Unfortunately we could not find a single piece we were willing to fork up the $$$ for for. After coming here we went to other small local furniture stores and actually found a lot of stuff we liked for much more reasonable prices. So I guess if you want very high end furniture this place might work for you, just be aware that some of the stuff is not as high end as the price may suggest. However if you are not looking to spend a small fortune on one piece of furniture then you are probably better off looking elsewhere. read more

If you can take something home on your own, this might be good for you. If you need something delivered- be prepared for it to get to them within a week and then have to wait another 2 months for delivery. It's ridiculous. They also suck at communicating. Just avoid it if you can. read more

Drove all the way to Hickory today to do some furniture shopping. Everybody was really, nice the place is arranged really well and is very, very clean. I didn't find a single piece of furniture that I would buy. Most of the furniture is priced extremely high. Not that this had anything to do with my choice, I just didn't find any style of furniture that appealed to me. read more

If you need furniture, this is worth the 3 1/2 hour road trip from Charleston. This is the Mall of America for furniture and home decor. Four floors 2 City Blocks Long Endless ideas for the bedroom, living room, dining room, kitchen and all the furnishings in between. This is an adult playground, but even more intense and fun than IKEA. From the moment you step and walk through each store which seems to have a theme of their own, you are wisked away to a magical land of ideas. You will also find the prices are comparable or cheaper than any major manufacturer. In fact, you get a full catalog when you arrive to help prepare your day and yes, you may need a whole day. FYI - They are closed on Sunday!!! read more

If you dig high end well made furniture and accessories at 25-70% off then this is the place for you!!!! Wear your comfy shoes since you're looking at 3-4 hours of walking. They do have a couple bistro type places for beverage/snack break! Our favorite spot is Simply Home by Lindy's! If you catch a good sale you can expect well made furniture for a fraction of the price. Special order items can take 6-8 weeks or more! We will be returning ready to buy - this first visit was to just scope it out! read more

I called ahead and spoke with Tracey Trimble. She was friendly and helpful. She set up time for me to spend 2 days with Teresa Thompson, a personal shopper. Teresa knows the products and knows who in each store to go to in order to get the right help. It would have been daunting without her knowledge. Teresa is extremely warm, friendly, and overall, just a wonderful person. I placed my first order in June of 2021, and I felt like Teresa was in it with me every step of the way. She helped when the shipping companies merged (and what a fiasco that was!), she helped when items shipped with damages (all fixed to my satisfaction), and I felt she was truly happy for me when it all finally came together. I can't praise her enough. I have ordered since just because of the wonderful service Teresa provides. read more

I cannot say enough positive things about my experience at the Furniture Mart, particularly how helpful Teresa Thompson and BJ Holder were. After furnishing a small apartment in 2015, I returned with my wife in 2020 to furnish our new home. If it weren't for the fact that every visit requires me to spend so much money (who knew rugs were so expensive?) I would say I look forward to my next visit! Regardless, we had a wonderful trip. I would highly recommend a [free] personal shopper (more kudos to Teresa!) if you're going to do it though. The Mart is huge and without a guide you'd spend a lot of time wondering around aimlessly. read more

We had the chance to work with Teresa as our personal shopper twice while we shopped for furniture for our mountain cabin. She is absolutely wonderful. She took the time to figure out what we wanted, our budget, and then took us to the stores that had what we needed. She is also just a really nice, sweet person that my wife and I really liked spending time with. If you are planning a trip to the Mart, Teresa will save you time and money. read more

I LOVE Hickory Furniture Mart. In fact, going back tomorrow. We move about every two years and I am so glad to have this resource. I highly recommend Hickory Park. BJ is the best. She will assist with fabric, size, etc. when you go, call ahead and ask for a personal shopper. Teresa is the best! Yes, you will walk a lot. That's the point, you have options. Again, long time shopper and fan. Great prices and every store I have bought from has been most accommodating. 5 stars is NOT enough. read more

Our personal shopper met us at the door. We were 15 minutes early, but there she was! Teresa was informative, professional and kind. She brought us to 3 stores and we bought a house full of furniture in 4 hours. She treated us to lunch and we discussed our personal style and shared pictures of our new condo. We were treated with respect and I would recommend The Hickory Furniture Mart AND TERESA to anyone looking for quality home furnishings. We will return!! Michele A. Pittsburgh read more

This is the legendary furniture mart located in Hickory NC. Unless you are from NC or you are professional in this industry, the shopping experience will be unlike anything you have experienced before. The furniture mart is over 1 million sq ft. Yes, that number is correct. There are 100 different stores representing over 1000 different brands. These brands range from Kittinger (the White House uses this furniture) to mid-upper line brands like Henredon to lower line brands like Hooker furniture. You've got it all and if you know what you are doing, I absolutely am sure that it'll be cheaper than what you can get in your state (saving you thousand and thousands of dollars). I see a ton of negative reviews here on Hickory Furniture Mart and these are all coming from shoppers who are not very savvy at shopping and/or who expected to be spoon fed with great deals on specific items they were looking for. Unfortunately, this is an outlet mart which means you really have to dig and make some compromises (you may not get the make and model you want at a big discount) to get the huge discount. If you think you can just come here to look around and pick out what you want in a very nicely laid out format like in a showroom in Crate and Barrel or a high end retail furniture shop, you are going to be in for a big surprise. To be effective, you have to do some serious homework before you get here, which includes understanding your budget, knowing the types of brands that you want, and having several solid ideas on how you want to decorate your space (e.g., do you want modern? do you want a bluish tone? what types of rugs will fit the type of furniture you want? what brands do you like? do they fit your price point?). To complicate matters further, if a piece or two of what you find does not fit the color scheme or type of furniture you envisioned, how will you modify your purchase based on these deviations? You will have to make an on-the-spot decision because someone may buy the furniture on the spot while you are deciding and this is not easy for most buyers. Now that being said, if you are willing to go through all of this, you can get up to 70-90% off MSRP on furniture. You will be hard pressed to go more than 50% off MSRP at most local shops. While a single sofa may not make much of a difference, it will make an astronomical impact on your bank account if you decide to furnish your entire home. If you feel these savings are worth it, then this trip is for you. Just remember that you'll be walking 12 hours non-stop a day and you'll need to do this for about 3 days straight. This has arguably been the most difficult and tiring shopping experience in my life (for reference, I've shopped at 3 different outlet shopping malls each located 60 miles apart on a Black Friday and I think this was way more difficult). On a final note, the discount varies significantly from store to store. Never assume that the discount rates are uniform across all stores in the Mart. Also, Hickory Furniture Mart has a shop and stay benefits card that all local hotels give out if you stay overnight. This discount doesn't apply during their bi-annual after sales market (which is arguably the cheapest time to buy), but it'll get you pretty damn close if you visit at other times in the year. See my photo for further details. Lastly, wear the MOST comfortable shoes you have. I had blisters on my feet after 3 days of walking and I was wearing good walking shoes. read more

Hickory Furniture Mart - discount card. they give this at local hotels. must sleep at one to receive. - Interior Design Near Me - Hickory, North Carolina

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My husband & I bought an ottoman & sectional from Heritage Furniture Outlet on 11/4/14. Karen sold them to us & said they would take "a few weeks" to get here. My husband called at 4 weeks to see if the furniture was in transit. Per Karen, the furniture was in transit from Mississippi & she would call when it arrived. I called on 12/19/14 to check on the status of our couch. She interrupts me while I'm giving my information to her & says that my husband called a week ago asking about the couch. I tell her no, he couldn't have, & she continues to cut me off saying that we're the couple from Concord & that she'll get back to me. I asked if she could tell me what my husband's name was since she claims that he called. She couldn't remember. 40 minutes pass by & I call her again. She says, "Didn't you just call 10 minutes ago? I'm busy with an invoice & I can't check on your couch from this computer so I'll call you back." I respond with, "In what? Another 40 minutes?" She calls back 10 minutes later & says that my couch arrived that morning. I ask since she has all my information that she can see that I live in STATESVILLE. She cuts me off yet again making the excuse that Statesville & Concord are in the same area (which they are not). I have had enough by that time & I tell her that I hope she isn't this disrespectful with her other customers because she is making excuses for her incorrect assumptions. I disclose the fact that my husband & I were in Hawaii for a wedding so he wouldn't have called because we wouldn't have cared about the couch-WE WERE IN HAWAII! We still had a balance on the furniture so I told her my husband will call the next day with our payment information. I called the delivery service today (1/7/15) to see if they can give me an estimate on when my delivery will be since I'll have to tell my boss I need to take off early or arrive late so I can be home for the delivery. The gentleman (I think his name was Jay/Jason) says that he hasn't received the release forms from the sales rep. I'm in shock because it's been 2 1/2 weeks since we payed off the couch. He says he will call & have the rep e-mail him the forms. I also asked him if he could see when they received our furniture in their warehouse. He said 12/13/14 is when they signed for it. My experience with Karen has left me so frustrated. I thought Hickory Furniture Mart would be a great place to purchase furniture but with Karen's constant lying & terrible customer service, I will never go back & will always discourage anyone I know from purchasing furniture from them. read more

A-OK. Considering that this mart seems to be an anchor to this whole town it's surprising that no one has reviewed it yet. We walked the complex top to bottom last Saturday. We did it quickly because we were interested in upholstery only and I have a very good idea of what I wanted. Here are my impressions of the place and maybe it will help people decide if it's worth making the drive from Charlotte or not. Big modern building with four stories crammed with furniture. Clean, fresh, good A/C, nothing shabby about the environment. The only store there that's really an outlet is the Mitchell Gold and, as outlets go, it's a good one. There was a lot I really liked at reasonable prices but unfortunately the sizes and/or fabrics available didn't work out for me. The rest of the Mart kind of blends together. Style: Just about everything was traditionally styled, with a bit of contemporary (think Crate and Barrel) and a tiny few mid century inspired pieces (MadMen) thrown in. Absolutely NOTHING, not even one single modern design, not one single low seat or sofa. Nothing edgy, city, remotely Italian or Scandinavian etc. Colors : white to brown, 98% earth tones 1% reds and blacks, 1% for all the rest. Prices : One store had really good prices on half a dozen floor samples - all of them white denim fabric - but generally speaking there was very little in the way of real clearance prices. Unless you really believe that large cotton sofas really do sell for $5,000. On the average I'd say loveseats range from $1k to $1.4k, small sofas $1.5k to $2k, large sofas $1.7 to $2.3K. I'm talking fabric not leather. Some stores were really overpriced, I didn't bother walking through them. The averages are for the stores we explored in detail. Considering most, if not all, of the furniture was made right here in North Carolina, and that quality is very good and the fabrics are pretty nice and a good grade as well, I think these prices are very reasonable. Keep in mind this is much better merchandise that you'll find in Macy's for example. Plus all the stores offer to deliver to Charlotte cheaply. I can't give it more stars because although there was tons of stuff, style-wise the offering was too limited and real bargains were few and far between, regardless of style. read more

Very expensive store. You better have some money when you go. This is furniture place is for rich people. I liked one table I saw in the Amish area. There are four levels. Very huge so wear comfortable shoes. read more

This place is incredible. Over 1 Million Square feet of furniture, accessories, rugs, and lighting from hundreds of vendors and different styles. Don't go with the expectation of a "short in and out trip"....you can spend all day and possibly a second day. Go on a Monday...there is no one there. I bet that on the weekends, people are climbing up the walls. After a few hours, you go on sensory overload from seeing so much inventory. I've shopped the Charlotte furniture stores for a while now with ZERO luck...went to Hickory and found so many endless possibilities. read more

I had a fantastic experience with the Hickory Furniture Mart! It is one of the best kept secrets in the furniture industry. My personal shopper was Teresa Thompson, and she proved to be an excellent resource. She gave me a complete tour of the facility and was able to pinpoint the shops that were best suited to my tastes. This served me well, as I did not waste time looking over things I did not want. The place is huge. I was also really impressed by the quality of furniture, the customer service and the variety of choices the Mart had to offer. If you are in the market for furniture, please go to mart. You won't be disappointed! read more

With this being a furniture "mall," with numerous vendors under one roof, it's difficult to justify a star rating. Some are better, some not as much. Many of the stores are frankly overpriced. There are a few that seem more correctly aligned between quality and price. Everyone is professional and polite, and the stores are nicely arranged, and it's a matter of personal taste and preferences. It's nice to have several stores under one roof! read more

We were on our way to FL and made the trip to Hickory as our 1/2 way stop from Michigan. I had read the reviews and noticed over and over mention of a personal shopper named Teresa. Believe the hype - not just about Teresa, but I must say that Tracey Trimble the Exec. VP & GM of Hickory Furniture Mart was absolutely amazing to work with as well. You would have thought that I had an entire home worth of furniture I needed to secure. It was only 1 large sectional, but Teresa knew exactly what we were looking for and walked us into each showroom where she knew there was something we might need to see before making our selection. We took a break and were treated to a lunch before we continued on our way to FL. My husband was with me so we needed to stay on task. Teresa was a blessing and will absolutely be returning! read more

I bought furniture there on 11/30 and was assured that it would be delivered by Christmas. Now no one knows where it is. J and L the consolidator, told me it was picked up by Arcadia transport on 11/7 but they have no record of it. Everyone keeps pointing fingers at the other one but the final word is I have spent thousands of dollars and am living with no furniture. J and L and Arcadia keep pointing the finger at each other. To make matters worse, my salesperson at Southern Heritage will not return my calls. BTW, the answering machine at J and L is full so you can not leave a message. That should be a warning right there. Bottom line - do not use if you can not transport the furniture on your own. read more

Amazing selection!! There are just so many stores....I can't make up my mind! BEST place to shop for furniture! read more

I went the personal shopper route and had a wonderful experience with Teresa. The options are plentiful and the prices are great!

My husband and I recently purchased a new home and decided that we would be replacing our den and dining area furniture. So, along with a million other move-related things, I started investigating options for furniture. We are lucky to live in North Carolina where we are so close to so many furniture options. Given all of the other move expenses, I definitely wanted the best value for our dollar, so I looked into options in Hickory. I'd heard tell of (and personally know of) people coming from all over the world to get furniture in Hickory, and that, somehow, it was cheaper for them to travel there and ship it back than it would be for them to get it at home. When I moved into my last home, I got a number of items at an outlet in Hickory (outside of the Mart) that were priced well. Even still, I wasn't convinced that I could get great pricing in the regular showrooms in Hickory, but thought that it wouldn't hurt to try. In my research, I ran across someone who mentioned working with Teresa, the personal shopper at the Hickory Furniture Mart. I'm not great at putting things together décor-wise, so I figured we could use the help. Not to mention help with navigating the seemingly endless number of showrooms. I reached out and was able to get an appointment set up. She was also very flexible when I had to shift the meeting a few times due to changes in closing dates. Fresh off our move, we headed to Hickory to meet Teresa and try to furnish our two areas. Somehow we managed to spend about 7 hours there, but it really flew by - even to my husband! Teresa was INVALUABLE to the process. Working with her was the best decision we've made in a while. :) Every single person there knows her and greets her warmly, so there is a side benefit of feeling like you're hanging out with a celebrity. Ha, ha! Seriously though, our trip would have been impossible, or at least not nearly as fruitful, without her help. Based on email exchanges before the trip, Teresa knew what we were looking for and was able to expertly guide us to see our options. She helped our visit to be even more efficient by reaching out to various showrooms via text/phone to see if they had specific items on their floors that we may be interested in. So, that saved a ton of literal legwork. Most importantly, she was respectful of our budget and did not try to (or encourage anyone to) upsell us. On the contrary, she worked very hard to help us find the best deals possible. And if we didn't like something, we just moved on - no pressure or hard feelings. Teresa was patient and helpful throughout the entire experience. In addition to Teresa, we worked with very helpful sales staff in the different showrooms. They helped us to pull together a unified look that would flow in our open floorplan. They also provided much needed advice on what would and would not fit in our space (something else I'm not good at). We had our heart set on a couple of things that ended up not being ideal for our available space, so it was great to find that out then and not once we got ill-fitting pieces of furniture in our house. As a note, the café was also surprisingly good. We are vegan and didn't expect to be able to eat much on the menu, but we were pleasantly surprised. I'm usually quick to pass up veggie wraps and the like as they are sure to be bland, but our meal was actually quite tasty. Definitely helped us to refuel for the afternoon. Price-wise, based on things I've seen at local stores, Crate & Barrel, and the like, I think we were able to get good, quality furniture at a good price. Definitely not "cheap", but it was within the budget that we'd set. More importantly, we were able to customize it to make it our own, and we were able to leverage the expertise of a number of helpful people instead of trying (likely, unsuccessfully) to do it all by ourselves. If you are looking for furniture, particularly for multiple rooms at once, I highly recommend Hickory Furniture Mart overall, and Teresa specifically. She makes all the difference! read more

Our personal shopper, Teresa was amazing to work with! We spent 2 days with her and we bought a house full of furniture. She treated us to lunch onsite and all of her recommendations and advise helped us to choose very beautiful and unique pieces of furniture and decor items for our new home in NC. Highly recommend a trip to Hickory Furniture Mart!! read more

Great customer service during the purchasing process. Once I purchased from La-z-Boy and received furniture, an entirely different matter. Called and left message about what I think is an order mix up and a bumbling delivery guy who sliced my new furniture with a box cutter. Day 3 and no response from sales person. Will keep you posted, however, I'm not very optimistic. Read a similar review on google. read more

First, I knew what I wanted. I did a lot (I mean a lot) of research and shopping around. Without a doubt, this place saved me well over $400, and that includes total savings with price of shipping, taxes, etc. on a single piece of furniture. Matt Hyland provided me with all the information I needed, and he was exceptionally kind and patient. I challenge you to visit other stores and websites to find the furniture you want, get a price from wherever you find your furniture, then just make one call to Hickory Furniture Mart to see how much you can save. My grandmother owned a furniture store, and I have been dealing with North Carolina companies for years. Hickory Furniture Mart is awesome. Really, just one phone call will save you lots of money!!" read more

Perfect shopping location if you're looking for a large selection that's traditional and mostly fabric. There were a good bit of leather, but definitely significant more shown in fabric. Some showrooms allow custom orders, and others you're buying what you see! read more

Amazing experience at Hickory Furniture Mart. The staff is very kind and helpful. If you are going to the mart, know that the outlets sell off the floor and so do other places but if you really want something custom, you do have to wait just like any other special order. The point of the mart is that the same couch I tried to get in Los Angeles was $3,000 more than when I went to Hickory and ordered it myself. It is a high end couch so I do believe if you are ordering quality high-end furniture and mid price furniture you can get incredible furniture. Lower end furniture can usually be bought anywhere for a deal. The mart sells everything from bargain to high-end and the selection is endless. If the factory makes it, you can order it! Love this place! I will never buy furniture any other way again! read more

2 stars. One for variety and large selection but the prices are still very high. Do not go if you're looking for a deal. Most items are show products only that can be ordered and delivered at a later date. Very few floor models and take home today items. Not advised for bargain hunters. Most sales people not too pushy. Don't check in at the welcome desks as it is just a waste of time and to get your contact info. I didn't not purchase anything and I will not return. No sofas for less that $2,000. read more

There is a large selection of furniture to be found at the Hickory Furniture Mart with its 4 levels of stores. It makes it easy to see a lot of furniture in a short amount of time. It didn't seem like there was a large amount of savings to be found. Some good deals though. read more

We traveled to Hickory to buy all of our furniture for our new home thinking it would be high quality and easy buying everything here. It was and still is the worst decision ever. A complete nightmare. We ordered and paid cash for a dining table 8 months ago and still don't have it. Now being told to choose something else. Bed we purchased had broken footboard so it couldn't be put together, had to be returned. I ended up buying bed locally and it's arrived next day and just as nice. Our 2 console tables were broken in the move. One couldn't be repaired, but they wanted to order a new one instead of refund my money, so haggled over that with them. They had to fix other console, that took a month in total. I could go in, but if I could do it all over again I would choose Furnitureland South. I have talked to so many people that didn't have any issues there. I highly suggest finding another option that Hickory. The quality wasn't worth the extra time, money, and frustration!!!! read more

BEWARE THE DELIVERY CHARGE BAIT AND SWITCH. I ordered a CR Laine sofa from Hickory Furniture Mart and was told they were having a sale on delivery charges. I was given a written estimate of $71 for delivery, although the sales agreement said the delivery charge would be the charge in place at the time of delivery. HFM outsources the delivery to Star Delivery Service. When I was notified by Star Delivery that my sofa was ready for delivery I was told that the delivery charge is $219, THREE TIMES THE ESTIMATE. I can understand that the charge might be somewhat higher than the estimate, but three times is just a bait and switch. Had I known the delivery charge would be that much I would have picked up the sofa myself. So now my fully paid for sofa is held hostage to an outrageous delivery charge. I will never buy from HFM again. read more

Moved down here from New Jersey in July. Heard on and on how Hickory furniture is the place to go. So my wife and I decided to get dressers for ourselves and kids as well as a coffee table. Traveling from south Charlotte took well over an hour. The place is massive and my review only covers Southern Style and Heritage furniture retailers. Kids dressers from Heritage came on time were on clearance and floor models. Decent touch up job. This is why I'm giving one star because we had to wait 10 weeks for the coffee table. It was on back order and the sales rep never told us. Found out it was Ashley furniture anyway. Our dressers from Southern style have yet to arrive. Twice they were broken from Whittier furniture. Not sure if we are awaiting another chance at delivery. The customer service representative seemed to dismiss any frustration and only offered to reverse the transaction. I recommend shopping locally, looking online and shopping second hand before wasting time, gas and a whole day at this place. Sorry to be harsh but they are playing in waters where service matters. I spent over 4K on items at two shoppes that I still do not have possession. And, am being told if you are not happy we are glad to issue a refund. The place has Madison Avenue snotty attitude and news flash you are an hour away and other options exist. This is why the internet is taking market share. Hope one reading finds this helpful. Wish I did more reading before. Stay away from Southern style furniture!! read more