I will never buy Bernhardt furniture again! Their customer service is the worst in the industry. I have been trying for months to get a part for a recliner on my sectional leather sofa. No one answers the customer service line. You have to leave a message but no one returns the call. Stay away from this company! read more

Eric is a knowledgeable salesperson who takes the time to understand his clients needs.

I've been to the factory outlet several times, but scored big on a holiday weekend. Extra 30% off, so a credenza that retails for between $3500-$4200 was just $890. read more

We drove to the outlet just for something to do. We ended up purchasing two lamps. The girl who helped us stated that she was the lamp buyer. When we got home and I cut the protective cover plastic from the lamp shades and removed it, the lamp shades were both dented beyond use. I phoned her to ask if I could get replacement shades. She denied that the shades were wrapped and said they would not have been damaged and I must have damaged them--no replacement. I won't go there again. NO customer service, and defective product. I hope I am able to post the photo that shows the lamps were clearly wrapped and it was not obvious that the shades were dented. read more

Bernhardt Furniture Outlet - This is the Bernhardt Furniture Outlet lamp I purchased. The lamp shade was dented beyond use when I removed the protective *(ha) covering. - Furniture Stores Near Me - Hickory, North Carolina

Eric Young was our sales person. He was very good at pointing out things to know about the furniture and the styles there. Very fun to with. He communicated clearly what to expect with the delivery. We're very happy with our sofa and loveseat and rugs that we've bought there. read more

I am so disappointed. I called the showroom a few times to try to order from out of state. They told me that they were too busy to help me but I should call Designing Women Sally Bentley in Hickory to help me coordinate shipment to Puerto Rico where I live. I spent a lot of time making selections only to find out that it was a scam and fraud. Sally charged my card directly when I was told I would be pay Bernhardt directly so clearly she was trying to make money from both ends deceitfully even though I agreed to pay her a fair hourly rate. She never never coordinated delivery which why I reached out directly. A huge disappointment and scam. Beware. Whatever you do NOT giver her your card. She will charge for things that don't exist and you will waste a lot of time trying to unwind this. read more

Pam is excellent. She has patience to show us all the options. we are waiting for our one nightstand and she is helping us through the whole process of buying. read more

We have been buying furniture here for many years. We flip homes in the Raleigh area and on every home the buyers ask to purchase the furniture as well. Eric Young is fantastic, I show him pictures of our rooms and he has outstanding suggestions so do not hesitate to ask for his help. The furniture is a better quality for a fraction of it's retail cost and creates a classy, higher end look in your home rather than what is available at your average furniture store. read more

Bernhardt Furniture Outlet - Furniture Stores Near Me - Hickory, North Carolina

Looks like Google has never been to Hickory all the local maps seem wrong. This store is located right on rt 321, some 6 miles north of US 40. Three stars only because the selection was limited and the two other stores they share the mall with held no interest whatsoever for us. If they had more inventory or better neighbors I would gladly given them 4 stars, Personally I wouldn't drive all the way from Charlotte just for this store, however if you're in the area and need furniture you'd be well advised to check them out. They might not have much but what they do have is for the most pretty nice and at killer prices. We got lucky and picked up a small (72", the size we needed) contemporary two seat sofa in a grey w/copper weave (NOT dreaded microfibers or polyester velour/chenille etc) for just under $700 .... delivered to our living room in Charlotte! That's right, tax, white glove delivery everything included Happy hunting read more

I was really excited to check out Bernhardt on my sofa extravaganza. I didn't have the issues with this place like the other reviewers mentioned. We were mostly looking at the sofas and the selection was pretty slim on the day we went, but that's what you get with an outlet. Some days are good others not so much. I thought the prices were very good for the type of quality that comes with Bernhardt. While we didn't find what we were looking for, I would check this place out next time you're in the area. You may be able to score an awesome deal. From a design aspect, there style of Bernhardt was the best modern/ chic I found in hickory.The main reason I'm giving this place three stars is due to the lack of inventory. read more

I have always bought Bernhardt furniture, (sofas, tables, bedroom set) and been very satisfied. I recently bought two matching leather recliners. Although the price was 40%+ off they were presented by the sales person as in perfect condition. One chair was as presented the other however was crocked. I thought, well if the top of the chair padding was slightly off what the hell. The recliner however was more flawed than just the padding. There was a difference from left to right when reclined of over 4 inches and getting worse. I contacted the salesperson (Pamela) who after two contacts responded saying she would ask her repairman. She requested to be sent pictures which were immediately sent. Several weeks passed I inquired again. She requested the pictures again, I sent them again. It has been several weeks more. She has not responded. This was a $3000+ purchase . This purchase was done over the internet so there was no in person inspection by us. We finally figured out a structural part was broken. I requested help with obtaining the part which was what the Bernhardt.com instructed. No response as yet. Bad business. read more

Pamela is AMAZING! I have been working with her for about a week and she is helpful, organized and thoughtful. She has found me the exact pieces I was looking for and we are working to find a couple more items over this week. I have communicated with her both via phone and email. She is professional, creative and FUNNY! So far a complete pleasure. That said, you must know this is an OUTLET center. Pieces are not going to be perfect and prices change based on the inventory and the condition of the items. Once you know this, then shopping is a breeze! Thank you Pamela!!!!! read more

My wife and I just stopped in to browse and she fell in love with the wide selection of products. Needless to say I am picking up my new funriture this afternoon. The prices were great the selection was broad and the service was excellent. It is a whole new outlet if you haven't been there in awhile or are a new visitor you will be pleasantly suprised. read more

Thanks Pam ... You were very helpful and knowledgable. It was easy and delightful working with you.

I love this place ... especially Pam and Eric.. so much that I dont want anyone to find out about them I love getting their help and always trust them. read more

The wife and I had been looking for a few items for quite some time and we went to Bernhardt's. Eric Young was great. He was very professional and helpful. When we walked in the store, we spotted exactly what we had been hunting for, bar stools and an ottoman. But, we still wanted to check the Hickory Furniture Mall. Eric told us how to get there and, being we were from out of town, gave us some recommendations for lunch. After looking around elsewhere, back we went and bought the bar stools and ottoman. Could not be happier. Without a doubt, Eric is the person to see. And if you don't see what you want, check back. They are always getting in more furniture. Thanks Eric. read more

I purchased a sofa, love seat, rugs and tables back in September 2014. The items were delivered 4 weeks later. Within 2 weeks the arm on the sofa broke. Literally it collapsed. I called Faye, salesperson who said she would refer it to her manager Peg. Over a week went by without any response. I called back and Peg assured me it would picked up by their carrier. I wanted the sofa,loveseat and rug picked up because they were a matching group. No way said Peg. After at least 10 phone calls, I still have the damaged sofa after 5 months. DO NOT PURCHASE ANYTHING FROM THIS STORE!!! You will be given the run around. read more

I am writing this to hopefully help others decide whether to come here or not, because based on the other reviews we almost didn't and that would have been a great mistake. We drove 3 hours and saved about $7000. Remember these are Outlet stores for Bernhardt, Caracole and Kinkaid, so almost all the items are going to have dings and dents and that sort of thing. So its not for everybody, yes there is dust, and you have to look at items carefully, but remember Bernhardt offered to fix some of the items for a minimal fee which we took advantage of. We ended up buying 2 sofas a chair and an accent table from Caracole and a bedroom set minus the bed because they didn't have it and 2 buffets from Bernhardt, we had priced all these items at retail stores and the total would have been around $12000. I did sign a contract saying all sales items are final and there is no warranties. So if you can live with the item great because the savings are there. read more