I replaced all my belts. The mower works great. Not a single bearing needed to be replaced. Hickory Home and Garden??? Never again. read more

Rude salesman who cursed at me and refused to sell me the part i was trying to purchase.

I took My 1999 John Deere Gator 4x6 by there to have it worked on as it was overloading and lacking in power. I told them maybe it needed the carb cleaned. I drove it off of the trailer and parked it. it was to be done in two weeks. 4 weeks later after calling a few times they call me to tell me that they have some bad news that it is running weak because the clip that hold the wrist pin had came out and it had scarred the piston wall. And that the cost of a new short block made it in their opinion not worth fixing. And that I needed to come pick it up that they had rebuilt the carb and replaced a part and that the bill was $176.02. I went and picked it up and it ran even worse than when I dropped it off. I looked around to find some one who could make repairs to the engine block by boring and sleeving it. Once I found a company that could do it they said I needed to take it apart and just bring them the block. So On July 19th I pulled the engine and started taking it apart. As I tore into the engine I didn't see any scarring on the piston walls. I called down and asked them if I could come by and them pull the clutch so i could finish taking the engine apart and the guy i spoke to told me it would be 4 weeks before they could do something that would require 5 minutes at the back of my truck with their specialty tool. I had to take it to James River Equipment and they gladly removed the clutch for me. And even they said they block looked fine and that it was most likely a head issue. I took the engine by several companies who work on engines and asked them if they could see anything wrong with the engine and they all said that they saw nothing wrong. I spoke with the Head guy (Jody Parrish) over service at Hickory home and garden and showed him the block and he said he would talk with the owner and he would get back with me. They only offered to refund the money that I paid them to make my machine run worse and to give me a diagnosis which I would of either needed to take somewhere else and have them double check that they did a correct diagnosis or to buy a short block assembly at a cost of $4299.30 (Via their quote attached in the photos.) As well as their diagnosis. I have also attached Screen shots of the email that I sent them as well as the reply that I got. The only thing that I asked for beyond just me getting the engine back into the condition it was in when I took it to them was the rings as every engine guy i spoke to told me that since it was tore down that far it wouldn't be a bad idea to go ahead and put new ring in the engine as it would freshen it up. But that it wasn't required but it wouldn't be a bad thing to do. So by my count their misdiagnosis according to their own estimate costed me $4,299.30 of engine repairs on one hand or labor and parts to another company to reassemble the engine. and then I would still need to pay someone to adjust the valves, properly rebuild the carb and as you will notice they left room in their estimate to charge me for those things. as possible other things that would be needed. read more

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I have dealt with Hickory Home and Garden for 20+ years and have always received excellent service form purchasing John Deere and Stihl products to having the units serviced. I live in western NC and wouldn't consider any other John Deere dealer. They have been great to me!! read more

This review is specifically in regards to sales of a John Deere mower. I have not had to deal with service or any other aspects of the business yet and will update this if anything changes. I had a great experience purchasing my John Deere from Hickory Home & Garden. I was originally looking to buy at one of the big box hardware stores, but I would rather support a local business and also they have the machines in stock where I could physically go and see them. I was helped pretty much as soon as I came in. They had the model I was looking for in the back as it had just come in and they let me go back there and take a look. After browsing a bit and comparing models I went ahead with the purchase. They scheduled a delivery for like the next day and the delivery went great. The machine show up clean, prepped and ready to go! Nothing but a good experience so far with Hickory Home & Garden Center and I hope it continues when I eventually come in for service. read more

Knowledgeable, smart staff and available should you require expertise or simply directions.

Great guys at the garden section. Helped me out with whatever I needed with excellent prices. If you need anything with yard work head to that store. Awesome fellas read more

Real bad service here don't go here look somewhere else workers just standing around talking don't help customers please don't even bother to call they will keep you on hold for the rest of your life I waited 45mins on hold to ask if my part was there and I drove there was still on hold and got there they never picked up and did not have my part read more

The Parts Department is excellent! I just take a picture on my phone to ensure I have the correct model and serial number. It speeds up the process for them which speeds the process up for me. Sometimes I take the part in I need to replace but I always have the serial and model numbers! Dad bought a Cub Cadet GT2550 from them in 2009. Though, I will never own another for many reasons, I am always able to get what I need from them. I will go back to John Deere - much easier to work on! I have noticed they don't have as many CC on the floor, but a lot for the service dept to work on! The folks are very courteous as well as knowledgeable. They have no negative comments because I am female which is a nice plus. I've also noticed for the customers (even professionals) that come in without model and serial numbers, they have the patience of saints when they continuously explain they have to know the model and serial number to ensure the correct part read more

This is a local John Deere Distributor. If you bought your John Deere here they'll be glad to help you. If you bought it somewhere else don't bother even stepping foot in this place. read more

We own a dealership down the road from this place and have always used them for any landscaping or supplies we have needed. They also cut chip keys for a good price so we send every customer that asks about an extra key to them. I went in there today driving one of our vehicles and while I was in the store shopping, the employees were being nasty towards our cars and our business. They kept going on and on. I was just blown away after all the business we've done with them and the level of respect we have always givin this local business, that they would be so carefree about how they perceive our business, and in front of other people (potentially people considering buying a car from us). We will never do business or send people their way again. read more

Used to be a great place to buy parts for my John Deere but it seems like they don't care they don't know that manuel's they don't even know what parts are called sold me the wrong part had to come back and exchange it for the right part they gave me a big 5% off for driving 50 miles a whopping dollar 50 don't believe I'll be using them again read more

I can't believe this store Hickory Home and Garden charges a 20% restock fee on returned items. MY friend (Michael Throneburg) who is disabled and on a fixed income bought some pipes and things to move a monitor heater. When he had it moved he did not need the things so he returned them, the store charged him 20% thats is he paid 121.11 and he got back 96.00 that's 25.00+. Mind you these things had not been touched, they were exactly the same as when they were purchased. Unbelievable!!!! Of course he won't be returning along with myself and others.. Not to mention this is the highest priced hardware around.. read more

Could not figure out to get the head on an old weed eater I had. Went it just to ask a few questions. The owner ended up changing the heads out for free. I also bought a gas can while I was there. Could not believe how cheap their prices were. But the same gas can at Lowes four months prior for 27.00.... It was 14.00 at HHG. The opener was incredibly friendly and help, his son was also. This will be my new go to hardware store. Lowes is a joke. read more

We bought a John Deere mover last year and from day one we have had trouble. It has been in the shop more than we have mowed. They say that it was first a sensor and then the transmission blow up. Hmmmmmmmm? I thought that John Deere was suppose to be the best? read more

My mother and I purchased new PTO belt for my Dad's Cub Cadet riding lawn mower. I cut the grass in my yard with it and the belt broke and was obviously defective. My Dad went to explain this to them and they were rude and would not honor nor take any responsibility for belt being defective. He has spent a good deal of money with them in the past he will not be spending any money or buying any lawn equipment from them in the future. read more

Service department is very unprofessional. Have sent my riding mower there for service at least once a year for the past 4 years for repairs and each time it's taken twice as long for them to get the job done than they originally stated. The most recent time I was told they were back logged 2 weeks and it's now going on 6 weeks and I haven't got my mower back yet. Called to check on 5/24/13 to see if it was finished and was told the deck wouldn't raise up or down which it was working fine when they picked it up, now they're wanting to fix it with used parts for something they broke. Also the person I spoke with in service when checked on it used inappropriate language when making remarks about used equipment saying that "anything over 15 years old is a pain in the a** and if it was up to him they wouldn't work on anything over 15 years old because it's nothing but junk." This is not the kind of threatment a professional organization should be giving the people that provided them with a job and a py check. This is the last time they will ever have a opportunity to work on my equipment and the day I need a new mower Hickory Home & Garden will not be on my list of place's to shop for anything. Todd Setzer read more