Office is clean and everyone that works there is super nice. Great spot if you want an honest…read moreconsult on your health.

The staff is friendly. They don't judge and make you feel welcomed. You are told up front about the…read morecosts and what all the money goes for. This is a Men's Health facility, therefore it is an alternative health care provider that addresses issues that your regular health care provider may not be able to. And just like women need specialized attention, so do men and this is a health care provider for men. I would highly recommend this facility for the men.

Held in a hotel room at the Quality Inn near Cracker Barrell, it was a grueling hour of listening…read moreto women talk about what they ate on vacation. That was it. There was a bouncy woman who clapped a lot who said virtually nothing about diet, but rather about "read this" and "read that." But that's not the problem. I gave them my credit card for one month. NOT THE FREE MONTH I WAS PROMISED. But they needed it for ONE MONTH only. And now I'm being billed $44/month on my credit card and I can't get through to the phone number (wait time is over an hour before I hang up, or they hang up for me) and if you do as directed and hit a button that ostensibly directs them to call you when it is your time in line, YOU NEVER GET A CALL BACK. I've fallen for that scam more than twice. Don't waste your time. Calories in and calories out. And never ever ever fall for the notion that there are free foods, like fruit. There are no free foods. If it's edible, it has calories and fat. Even watermelon has fat it in. If you're even thinking about attending, don't bring your credit card into the room. Look them up on BBB. They don't belong, and for a very good reason. All the complaints are about excessive and bad billing practices. See if they want your membership if you pay by check. I doubt they'll sign you up. And there's no free month either. At least not for me. I had to cancel the credit card to get rid of them. Buyer Beware.

It was AMAZING it was fun and it heled out ALOT! And the machines are so useful, and they have…read moreevery machine you can imagine!

It must have been a bad week for Xcel fitness with me. Having just moved to the area i visited…read morethree Gyms. The first day i went to Xcel and a very pleasant woman showed me around and outlined the various plans. I liked the variety of machines and cardio equipment . While the locker room has a strange layout it didn't matter as i seldom use it. In her spiel and on the web site they pitch their Personal Training ability and how they guide you. So when i signed up i specifically asked how PT works. Well, actually they don't have PT themselves but instead they have independent contractors who work for them. In order to get PT i have to call one of their trainers and organize it myself. This seemed very odd but the woman then handed me two cards and suggested that i call them. Okay, i thought it odd but i took the cards. I then left and called both trainers and left messages with them...twice. 4 days later i still hadn't heard back from either of them. So, i went back to the gym in the morning. The gym was essentially empty so i asked the guy at the front desk if he could walk me through a simple circuit using the machines. He told me sure and that he would be right with me. I wanted to get started so i said i would start on Cardio and when he had a chance just come grab me....50 minutes later i was still on the treadmill and i had watched this guy walk by a few times and chat with friends and wipe down a few machines. Twice i waved at him and he gave me the "be there in a second wave." Finally i finished my cardio and went back to the desk and now he was gone. So I left. 3 days later and still no word from the trainers I went back in and talked to the front desk yet again. I explained the situation and pointed out that no trainer had called me back . The woman at the front desk asked who i called and i literally pulled the two cards sitting on the desk and showed her. She said looking at one card "Oh he doesn't work here anymore"...huh? them why is his card on the desk...That seemed to baffle her as .much as it did me. The other trainer "she hadn't seen for awhile" Huh? She said there was a trainer hanging out there she could call. To be honest I had had it . I explained that on my last trip I had tried to get help for 50 minutes and was ignored. She seemed uninterested. Finally, i decided i would just cancel my membership. Of course , having been a member for a week, and having no trainer call me and be given a card from a guy who didn't work there at all anymore and having been shuffled off by the front desk guy on the last trip she still would have to charge me 75 dollars to cancel. Seriously? To be honest i would have paid 100 to get out of this disorganized mess. Clearly, misinformation and false promises meant little to these folks so it seemed an expensive yet valuable lesson. I ended up joining Spa Athletic where the owner took me on a tour and had a personal trainer call me to set up an appointment an hour after joining. Like i said maybe it was just a bad few days at Xcel but i find it hard to believe that i'm the only one who experienced this. Again, its a nice workout space but thats all i could see going for it after my experience .