Stated that their corporate policy is No Wheelchairs Allowed. This Facility discriminated against a…read moredisabled parent. The manager, Dana, behaved absolutely terribly. During a child's birthday party today, a mother who uses a wheelchair was told by staff that mobility devices are not permitted inside the play area, comparing her wheelchair to a stroller. After moving through the facility without incident earlier in the day, she was suddenly stopped and told she could not enter. She asked to speak with management. Dana came out and told the mother that this was true and that corporate policy states that wheelchairs are not allowed in the play area. When the mother pushed back on this policy as a violation of human rights (which it is), the manager (Dana) told the mother that she was allowed in but that her wheelchair wasn't allowed. After more discussion the manager let her know she could only re-enter to collect her child after wiping down her wheels. When she asked for assistance due to her disability, the manager responded, "We aren't your maids," and escalated the situation by claiming she (the manager) was being discriminated against as an Asian Canadian. Multiple witnesses confirmed the exchange, and the manager later reiterated the claim, describing it as a corporate policy to bar wheelchairs from the facility--even for parents supervising children. This is a clear violation of basic principles of accessibility and human rights law in Alberta and Canada more broadly. I encouraged the mother to report this to the Human Rights Commission of Alberta (and provided her resources). I hope that an investigation follows

It was a great place for the kids to play for the afternoon. They loved it and there was lots for…read morethem to do.

This place is SO AWESOME!! I took my 6 year old niece here as I was sick of kids go for a change of…read morepace, and I'll never take her back there again. This place have two levels, actual comfortable seating for adults, the prices are better, and the party rooms are GORGEOUS. They do require grippy socks for the kids so do be aware of that, all adults must have their own socks as well. They sell them here if you don't have any- but MAN IM JUST FLOORED HOW NICE THIS place is!!

Fantastic location, great games, awesome facility. Brand new facility, huge playground and loads of…read moregames. I LOVE IT!

This place is Huge and lots of fun for all. It's nice, clean, and tires out the little ones. You…read morewill thank yourself later when they go to bed that night - exusted. We have been once to check it out. Its $20 an hour per person but that hour can be plenty for a first time patron. My child loved it so much he begged to have his birthday party there. Booking the party was a breeze. Packages to pick from and dates and times that were available. They even called 2 days before the event to confirm times, amount of kids and all the food we ordered. Which was great. We chose a Saturday afternoon and this place was very busy. The great thing about this place is you can fill out the waiver and set-up an account online before arriving. So you're not standing in line trying to do this. A real breeze and time saver. You can also do this if you're just going in, not just for a birthday party. The kids had a blast. They had an hour to go ahead and jump around, 30 minutes to come back to our table and have food and cake, than another hour to jump and play. A party is 2.5 hours and that was more than plenty. The kids were pooped, sweaty and had so much fun. The great thing is, we also had a host who took care of everything (timing things, when the food was ready, keeping the kids on track, decorations, plates etc). The only thing we needed to take care of was bringing a birthday cake and goodie bags for the kids. They took care of everything else and was a stress-free birthday party. Which doesn't happen too often. I think all parents should take their kids here at least once. Plenty to do for all ages and what's not to love about a trampoline park? Highly recommended.

I will first say I love bringing my kids here. But this experience has been horrible. My 6yr old…read morehas been trampled, stepped on and really hurt by older kids. And when it was brought to the attention of the employees they just brushed it off going I'll talk to them. 1st incident 2 girls much older then my daughter were picking on her then purposely stepped on her head several times. And when it was brought to the attention they just shrugged and walked away. Then going through the obstacle course another bigger kid barrled over her without a second though. Running full tilt... I under accidents happen in a busy area but if there is bullying and kids being mean they should be held accountable. I'm very very disappointed

They ruined my daughter's birthday because they couldn't figure out a small program glitch in their…read moresystem. They wouldnt allow some of our family members in to celebrate our daughters 7th birthday because the two 15 year old employees couldn't figure out what was wrong with a phone number. Instead of getting a supervisor to give them a hand they actually laughed at us and motioned "too bad". They made no efforts at all to fix the issue, for example; allowing everyone to come in and fix the phone number issue for the 1 family member while allowing us to provide them business. Hey owner, that's money out of your pocket because the people hired can't do what they are suppose to do or come up with reasonable solutions to a problem henceforth giving your business (you probably worked hard for) a bad rep. They claimed liability for the kids...no no no the liability only exempts "them" from any of the kids getting hurt to CYA. It's not like the adults are going to hurt them. They are there to celebrate and supervise. Complete and utter disappointment. We instead went to the rec room and they gave my daughter free access to the VR for her birthday and they had a blast. Bad form guys, do better. Word spreads quick.

Of all the centres I've visited around Calgary this was the worst. From several failed attempts at…read moregetting waivers done online to arriving and finding 3 of the 4 check in stations offline nothing about this place says come back. The staff here seem like they are in some sort of work release program. All of them were slow none of them polite and most seemed to be hating life. I was in on a Saturday afternoon and lost areas that need "operators" were closed although there seemed to be plenty of staff hanging out looking at their phones. The Tots area is completely unsupervised and not controlled so full of larger children defeating the entire purpose of having such an area. If you have a tween/teen that you could dump out this may be OK but I would recommend saving the drive in favour of any of the ones in town.

I had a reservation at treehouse but when we came to check they said we didn't have one and the…read moreguy at the front desk started laughing and we were stuck with a table and this was the day before the party. It also is practiclly only for toddlers where has other parks are for many ages. I would recommend NOT to go there unless your there for a birthday party or your a toddler. P.S he lied and we did have a reservation and I was super excited.

Took my one year old to this indoor playground and she had so much fun! They had two ball pits,…read morekitchen sets, plush toys, and tons of room to play around! Big food variety and lots of tables to sit down. The different sections for older kids looked like lots of fun too. I would like to see staff monitoring larger kids coming into the toddler section, but overall we enjoyed ourselves and would come back again!

Great indoor place. Best in south Calgary not the best for value and size in Calgary…read more Staff are friendly. Lots of sitting area. Medium size playground with slides to trampoline to ball room to jungle room. Arcade size is decent that takes in house tokens with about 10 games and air hockey table of course. Toddler zone too as playground is for 3 and up. Overall decent value for kids birthday parties and when winter and rainy days are here.

Kids enjoyed it very much. Coffee was terrible…read more Staff seemed busy on their phones at times. Toilets needed attention. Staff should regularly check bathrooms for safety & cleanliness. A family brought in their own supper and they sat down & ate it. Staff didn't say anything. Thanks

Just wanted to give a huge shout out to our birthday host today…read more Calgary, November 11 at 1300 Akash was so good with the kids. He even played games when the golf got a little backed up. He had a great handle on 12 boys it was awesome! Loved that I didn't have to do anything for the party. The host literally took care of everything!

I wanted to come here with my friends but we all went back seeing that its just the same as it was…read morebefore. It was only fun at the first time you come.