I moved from up the road less than 6 months ago!!! LITERALLY LESS THAN .5 miles If you want to move here and you talk to the front desk, be careful what they say.. they got me! Get everything in email, dont even bother talking to them because it's always something different. They lie or tell you what they think you Want to hear just to keep things going. Check the local news about this place as well maybe a week from now or so about their AC and how residents were in their freaking cars!!! with health issues!!!! Also a month ago someone had an emergency situation that occurred and the paramedics had to cut their window screen to enter, I called to let the emergency maintenance people know that night. I was told that I have to call the emergency number provided. I never got that, meanwhile I was trying to explain to the person on the phone of the facr this womens window screen was cut open and her window was open with zero security/ way to secure her items. Also, do not let them fool you with this laundromat they have here. All residents use it and your key fob is supposed to open it, FALSE AGAIN! since day 1 here every time I walk around morning and night that door is wide open, and squirrels have walked in there, rabbbits have walked in there and shit on the floor. But the maintenance sucks and the management sucks so why even bother. You have to provide your own, or rent from this third party company which I'm sure the complex gets something from as well because they try to get every last dollar from residents without the proof of it going to the complex There should be a negative star rating here.... if that was possible this complex would be that many PLUS! I had moved from my old complex due to the rent increasing and me not being able to afford with my military housing allowance ( I should have just worked another job to make the difference with how bad this place is) Trash everywhere, when I say everywhere I mean piled up for days even if it comes to the sidewalk. The only fix the complex offered was taking a piece of cardboard, and writing in a permanent marker something along the lines of "you live here". Bugs everywhere To include the complex apartments and lack of assistance with maintenance. Continue to get bug bites. Instead of addressing the issues that I put a work order in for AFTER I moved in; the staff state in resident portal "added to initial move in inspection " what they should have put was we're sorry we don't have adequate staff,etc we will get to it when we can or something. Do not dismiss work orders. They don't read the work order requests properly as on resident portal there is the questions of pets, I requested they try to coordinate with me due to my pet. Nope. Ignored. I regret my decision and I am trying to move out already. if you are looking for a good apartment complex I highly recommend the Carlton at greenbrier!! Cindy and Shaquil are awesome! they have awesome maintenance and I've even seen shaquil who works in the office help with maintenance! Biggest regret was ever leaving that place. I'm hoping my separation goes through from the military so I can get out of this dump sooner. read more

I rented a one bedroom for a year. In that time there were roaches everywhere through the building including neighbors apartments and in the stairwells. The trash cans in the courtyard would overflow with dog bags. The worst thing that happened was the main drain in the building clogged and started flooding my apartment. After calling emergency maintenance, the staff said they would "be there in a while" which took 30 minutes. They told me it was the main drain and said if anyone flushed their toilet it would get worse but didn't tell anyone in the building not to in order to avoid this getting worse. If I could give less than 1 star I would. read more

Well my last review was deleted for obvious reasons but I will just put it this way. The management at The Hideaway is beyond unprofessional. I have never in my life dealt with any apt complex on this level in my entire life. I think it's interesting that the manager jumped to have the previous review removed real quick because she is very much aware of her as well as her staff's actions . Don't get reeled in. I am waiting for the day that the corporate office stops taking these reviews with a grain of salt. And do they not realize that the good reviews on here are from the staff members themselves?. It's appalling to even know that some of those staff members are in control of the residents money. Pretty scary. Oh and funny how a post read that there are roses everywhere, but. She failed to mention the disgusting trash that gets bombarded with rodents, raccoons, and stray cats . This picture was taken 10 minutes ago. JRK step up your game. You need to conduct a serious investigation of your staff at The Hideaway at Greenbrier read more

Hideaway at Greenbrier - GARBAGE FOR DAYS. This PICTURE WAS TAKEN ON 5-7-2019 at 1420 - Apartments Near Me - Chesapeake, Virginia

I have had an active leak in my bathroom for 4 months! getting the runaround from the local office and no reply from the corporate office. I have drywall falling from the ceiling and black mold growing now. In addition to this, there is NEVER parking, the pool gates are always locked, trash all around, car wash doesn't work.. so you dont get to use the luxury amenities you pay for. read more

I lived here a couple of years and the property has deteriorated significantly due to lack of investment by JRK. The site claims luxury living and amenities, but if property touring look closely. Grills have been removed from the picnic areas and not replaced. Benches at these areas are wood rotted and moldy. The grass has not been cut for weeks. Bushes are overgrown and untrimmed and beds unweeded in about a year. The trees around the property have also not been cutback and hang so low in areas that they scrape SUV roofs when leaving the property, block sidewalks, and obstruct the walking/bike trail. The trail has trash all around it from tires, pallets, and old Christmas trees, to bottles of alcohol and broken glass. The children's playground has not been mulched in years and is pretty much a gravel bed by now. The dog park is nothing but gravel and looks like a giant canine litter box with piles of feces everywhere because nobody picks it up. The car wash vacuum has not worked in a year and the wash itself is turned off for much of the year claiming it's "too cold" although it rarely gets so here. Then there is the beautiful pool which is due to lack of supervision enjoyed by everybody without a pool within a mile who in turn trash it with huge parties (like well over capacity) on the weekends while the residents pay the price on Monday. I have NEVER seen a "night guard" as advertised but they do have a courtesy officer who is to be called upon however, they claim they have no authority to question people to see if they live here or not and kick them out of the pool. In turn there will be cigarettes butts left around the deck, bottles in the bushes and the pool will be inevitably be closed. Residents have asked for a lifeguard to control access and this behavior, but JRK will not provide one. Most concerning however, look at the roofs and you will notice missing shingles everywhere due to a Nor'easter that occurred about a year and a half ago. Some roofs leak, there is a mold problem and the cooperation had been warned about this about a year ago with minimal action if any because shingles continue to blow off every time there is a thunderstorm. Look around and you will see them in the parking lots and sidewalks. This shoddy workmanship seems to me indicative of JRK which did just invest about $450k painting the property however, the painters were sloppy and used latex. Once again if you look around you will see paint peeling, overspray on the windows and balcony's etc. It is a shame because it is such a nice area and the staff is terrific with what they have been given to work with. JRK, based in Los Angeles, is out of sight out of mind and seems more concerned with profit than resident satisfaction and is unresponsive to resident complaints or concerns until involving third parties such as the BBB or lawyers. Until they fix things, "luxury" should be considered false advertisement, but don't take my word for it, look at these things for yourself when visiting read more

See all

If I could give no stars at all I would. Easily to ask for money up front but not to bother in picking up a cockroach from the carpet. My husband and I just left the office and we received the keys and checked out the apartment and our first impression was a dead cockroach and a dangerous nail that thank God I saw it before I put my 7 month baby on the floor . The staff were super friendly but as soon as I told them about the nasty carpet all they can tell us is that someone professionally can clean the carpet sometime next week. The least one of them can do is invest 20 minutes in going into the apartment and pick up the dead cockroach and the dusty nail and throw it away and vacuum the carpet. I shouldn't be doing it because when you move to a place everything should be brand new. Very unsatisfied with this apartment. First look at it and then sign documents. read more

A polished turd in the rough??? So a good friend of mine recently moved in here after taking orders here from out of state. They don't want to make waves while they're a tenant so I'm reviewing for them. Outside: Upon first glance they look very nice, that is if your not looking very hard. Very poorly maintained and managed. The grounds keeping is a joke, loose trash everywhere, furniture and general unkept appearance. There is only one trash compactor/dumpster for the entire residence, it's always full. Multiple broken security light fixtures in the stairwells. Inside: The inside looks like the contractor who built them said let's try to make these look like luxury apartments while using the cheapest materials and labor possible, there isn't a square corner in the joint. You look at the ceiling and when they ran the ducts for the A/C everything is crooked. Broken blinds, broken shower fixture, broken stove, wet carpet all found after the unit was supposedly ready for move in. The neighbors are a mix of 20 somethings up into 50's, lots of noisy people. Final review if you like a overpriced under maintained polished turd to live in, this is the place for you, I wish I could give it negative stars. read more

Due to unfortunate circumstances last year we had to renew our lease but negotiated for a lower rent seeing as the complex is mostly empty. This year they once again plan to raise my rent from 1255 base (which is insane for a small 2 bedroom apartment) to 1465, a $200 increase for this garbage. Luckily for me I'm already in the process to purchase the house and will not be renewing. Already have the email typed up and a letter written to turn in tomorrow. read more

Katelyn Lane the general manager is very unprofessional. I reached out back in December to give my 60 day notice that I would be moving. I went by the office and no one was there in the office. I tried reaching out to Moriah through email and went by the office again with no one there. I didn't know at the time that everyone in the office had been let go. I reached out again in February which was then under my 60 days of my lease being up. I feel like the residents should of been notified of the management change. I couldn't give my 60 days notice back in December like I was trying to do. My lease was up April 1st. If I would of been able to get a hold of some in the office I could of given my notice. I finally reached out to someone in the office in February. I spoke to Katelyn and told her my situation that I wanted to give my 60 day notice. I had been trying to reach someone in the office through email and coming by the office. I never got a response through email and the office was always closed. I said to Katelyn that I wanted to give my 60 day notice still. She said well it is under your 60 days now. I said I think it should still be honored because I tried reaching out since December. She said that is old management and your under your 60 days. You will have to do month to month if you want to give your 60 days. She told me month to month would be $2,000. I told her I would not pay $2,000 for a one bedroom one bathroom apartment. Katelyn said if you don't pay it we will take you to court and that will be $3,000. I said to her I don't know why you would go there and say that just because I said I wouldn't pay $2,000 per month. I would just renew my lease even though I don't want too. I think she is very unprofessional on how she treats people that live at the apartment complex she manages. She had never met me and was talking to me over the phone. I had another incident involving her that I will not get into but I have reached out to corporate. I told Carlos in the office that works with Katelyn. I don't want her around me when I come in the office and she doesn't need to be there. I don't want her to have access to my account. I don't care if that's her job. I don't want her having access to any of my information involving me living at The Hideaway at Greenbrier. Even though I have proof through email that I reached out to the previous management they wouldn't honor my 60 day notice. Carlos said corporate agreed to giving me 30 days to leave. Seriously that is not enough time to find a new place when mostly all apartments complex are closed to public due to covid. I have a full time job that makes it limited time to look for a new place when I only was given 30 days. I was given 30 days to leave or agree to another 9 months. I asked if I could do 6 months instead of 9 months since Moriah before she was let go said I could do another 6 month lease. I choose the 9 months even though I said don't think it is right for me to have sign a lease. I reached out to give my 60 day notice back in December. I guess that's how Kaitlyn keeps tenants is threatening us with court. I regret ever moving here and want out of here. I don't even believe they ever reached out to corporate. I have called corporate numerous times and asked Carlos to have them call me. The apartment itself is not worth the money. The moment I moved in my ceiling has been leaking, dishwasher has stopped working multiple times, maintenance takes forever to fix things, and maintenance came to paint where they used my person blankets as a drop cloth for paint. I came home to paint all over my blankets, laptop case, laptop fan, etc. I went to the office and showed pictures of the paint all over my stuff. The maintenance guy that did it said what do you want me to do about it. I didn't have a washer or dryer since I had just moved in. I had to take all the blankets to my parents to wash them. If you move here it will be hell and you will regret it like I am. Luxury apartments like Hideaway claims shouldn't have roaches and doesn't have trash like Kaitlyn running the apartment complex. Also I had a ring stolen from mailbox. I tell them in the office of my ring being stolen and the girl in the office tells me it isn't their problem it is the post offices problem. Even though my neighbors have brought to the offices attention the mailboxes are being broken into. read more

I was a resident for two years and did not have a pleasant experience. There was a huge turnover in apartment staff every few months. The grounds may appear to be beautiful and the rates really good compared to other apartments in the area, but you can expect a 9-10% increase in your rent each year. When it came to reaching staff to report a maintenance issue, it took several messages to get a call back or even an acknowledgement that the message had been received. The staff appeared to be very friendly when trying to lure you into signing a lease, but don't expect that demeanor to remain after you move in. read more

STAY AWAY FROM THIS APARTMENT COMPLEX!!!, maintenance is NOT quick (no matter what the website lies say...trust me), the garbage compactor as been broken for months so the neighborhood smells.....street lights have been out for months amenities not cleaned (or available due to covid), yet with all these things limited or lowering the value of the complex THEY STILL RAISED THEIR PRICES .....they want 1555.....for a 2 bedroom apartment with apartments that aren't even cleaned or ready when you move in....and they never come back to correct that or make it news, and I haven't even mentioned the horribly dirty dog park or bug issues in the apartments with water bugs....yet again STAY AWAY read more

I will warn you ahead do not move here. I have until June before my lease is up. I have roaches, black mold, cheap appliances, my fridge stopped working and holes in the ceiling, my sink was stopped up, some of the maintenance guys do not do their work. You can complain but it gets you nowhere. I complained to the first property manager it fell on deaf ears. I complained to the second manager she listened but she feels as if she has the same issues so whatever or like I was told "I had a few roaches too". I guess we all like roaches okay now ! They will not replace your food or give you a credit because they have to talk it over with corporate and if you have seen the reviews with corporate you already know how that's going to go!! Go on furlough she doesn't care, get sick they don't care, they want their money!! She will tag on extra fees too. Back to the black mold, they cleaned it with bleach and cut a hole in my wall while we were home!! I contacted a lawyer and a city inspector which I was told this was not proper procedure. I also took pictures. You would have thought they would have fixed the leak in the laundry room first, need I mention all of this was reported when I moved in June of 2018, yes I've only been here 7 months. I guess you're wondering "why did I sign the lease"? They showed me another apartment prior then when I came on moving day with my movers I was told, oh we had to switch out your apartment but its the same model just in a different building!! (yeah right, it looked like the previous tenant moved out Friday and I was moving in Sunday!) LIES!!!! Please do not be fooled by the pretty pictures, it looks beautiful but you can only use the clubhouse during office hours, the theater office hours, the laundry room on site is dirty, the teenagers use it also for extra curricular if you know what I mean!!! All I am saying is they are really sweet in the office until you sign the dotted line. The managers that they hire are just doing their jobs, they get you in for money only for the company!! They don't care about you or your family, understand that...its business so don't let the fake smiles and "we'll move you in early for this low price" trust me they will find a way to take it back!! You can find somewhere else better or do like I didn't do ... SEARCH SEARCH AND DO YOUR HOMEWORK. You can find better and be respected elsewhere by a property manager that cares and is honest and transparent! Be the change you want to see, expose dishonesty. read more

Hideaway at Greenbrier - Mold inside the apartment - Apartments Near Me - Chesapeake, Virginia

See all

AVOID at ALL COST!!! If I could leave 0 stars I would. Lived here for 1 year in 2019 and it was far too long. My first red flag (that I wish I'd listened to) came before I even moved in. About a week before I was scheduled to move in I stopped by to see my future apartment to look around. The girl in the office (red flag 2: never seen her before and never saw her again after a month of living here...turnover rate is absurd) told me not only was it not ready to be seen but that it wouldn't be ready for my pre-approved move-in date. She had the nerve to ask me to change either my move-in date or my apartment layout and chosen floor: all of which were NONNEGOTIABLE in my lease agreement. I should've walked away right then but I was young and naïve. I refused to budge on what I wanted and they eventually caved. On move in day the refrigerator shelves were broken. The office told me it wouldn't be fixed for 2 days. That was red flag #3. This place will charge you bogus fees for things they make up out of the blue and my roommate and I spent many occasions in the office fighting over these charges. No consistency with the management staff because turnover is so high and they don't bother to train ppl. They made me forward a copy of my renters insurance to corporate before a certain date or I would be fined even though they have a copy themselves. They charge you a mandatory fee for complimentary trash pickup and then leave garbage lying around the trash compactor for weeks. Some of the amenities (tanning booth and movie theater) you have to pay to use even though you're already paying for them in your rent. Oh they'll also charge you additional bull**** utility fees that are completely separate from electric and water paid to Dominion energy. They demand you hire someone to clean the carpets upon move out and show a receipt or else you get charged. Best of all I had to hound them for over 3 months to get my security deposit back after I'd moved out. Worst experience I've ever had! read more

This will be my 2nd review. March 1, 2019 made 1 year if residency at Hideaway. I'm still loving it. The garbage situation can improve but its garbage... and it's not like that ALL THE TIME. Just like we dont look good ALL THE TIME... Residents just throw stuff anywhere they want. I have stayed in my parked car for an hour and watched the ppl just throw stuff out there car windows. Follow the rules. We have a trash valet svs. S-Th... why would you put garbage out on a Friday morning. It will sit there until Sunday night-fool!!!! My view is beautiful! There's been 1 turnover of the rental office in my time here. Every one I've encountered prior and current has been super nice to me. Any unpleasantness I've experienced here is RESIDENT Related. As long as I can afford to stay here, I will!! read more

The actual apartment was nice for a good price, but overall not worth the whole package. There was an INSANE amount of dog poop in front of the apartment building (building 1000), so you know it wasn't up-kept because the amount of poop that was there doesn't happen overnight. Same thing with the dog park, it was DISGUSTING. Also moving out was a MISSION. I was told that the last payment would just be for a utility bill and prorated amount for 1 day of rent- then was charged over $300. The website doesn't show you why you're getting charged that amount, and when you call, no one can tell you WHY they're charging you! It's ridiculous. Then AFTER I paid the final amount, they reported me to the credit bureaus for not paying it almost 2 MONTHS after I moved out! And I'm not the only person who experienced this. Would not recommend overall read more

I currently live here and will not be renewing my lease. I strongly suggest if you are considering the hideaway to reconsider. As nice as the apartments are the way it's ran is not worth the headache. Moving in there will be multiple issues and they will promise you to fix them but won't. If you want access to the amenities you pay a fee for monthly and work a 9-5 they close everything except the gym at 6. The stair ways are filthy and they never clean them and they have a power washer. Water is divided by the entire complex so even if you don't use much you will pay for what others use about $100 a month. There's never parking so they solved that by adding reserved parking for $40 a month. Luxury it is not it's more like living in the jungle! O and if you hate bugs it's and water bug infested and most building have water damage they just cover up and never really fix! There are a lot of extra fees I'm your lease. read more

My family and I are new to the Chesapeake area . We toured several apartments in the area and decided to go with The Hideaway due to the location, apartment layout, property, and cost. It's been a nightmare since we signed the lease. Our move in date was December 6, 2019. We stopped by the complex a week prior to make sure everything would be set because my husband was flying back to our previous residence to drive the U-haul to VA. When we arrived, we were told the old tenant was still in the apartment and they were going to remodel the unit as stated in our lease. With all of this, we were told it would be ready by December 6th. As we expected, on December 6th our unit was not complete. When we arrived, our appliances were in the middle of the living room, the unit was extremely dirty, and several things were either broken or not complete. The window in our master bedroom was broken (and is STILL broken as I write this review) which causes cold area and moisture to come into the room. All of the windows had mold on them. Our unit has not been sprayed for bugs and I've called weekly to request this service because we see a bug almost daily in our first floor apartment and we still have not had this service. I leave several maintenance request and there is always a delay in getting things resolved. In addition to the unit issues, the rent does NOT include utilities. The complex is now using a new app to show your bills for water, sewer, pest control and trash. The amount due changes almost daily. Currently it is showing more than double the amount we've been told we owe. My husband addressed this last week and was told it would be resolved. Today I called and it is still not resolved, however, they expect payment on time and we have not had the trash service or bug spray since we moved in. Every issue is addressed with "oh we will get it taken care of" and yet my husband and I are the one who constantly have to stay on top of everything with this complex. I've never seen such unprofessionalism in my life. My best advice, save your money and sanity and look elsewhere. read more

See all

If I could leave 0 stars I would. I moved from this complex on April 15, 2019 and to this day June 28, 2019 I have yet to receive my security deposit back. When I first moved out that tried to take my entire deposit saying that I did not pay my rent for the half of April which was my proven a lie. After calling the manager countless times and the corporate office they told me on May 17, 2019 that I would be receiving my full refund, they even put it in writing via e-mail. After not receiving my refund weeks after the employees at Hideaway notified me that the old manager has since been terminated made a mistake and that I would not be receiving my full deposit and that a new Soda will be sent out. Two weeks later and still no Soda so I called Hideaway that told me the new amount was sent out via e-mail earlier in the week which was a lie. After telling them I was on my way to the rent office then boom a new e-mail was sent. I have called corporate several times and all they do is transfer you to tenant relations who never answers or return phone calls. Here it is June 28, 2019 and still no deposit refund. read more

Apt complex looks nice but that is only skin deep. Was at apartment for a year. Can not even count the number of management turn overs. Takes months for anything to get fixed. Started of with only 1/2 the apt getting electicity. Took only 2 months for that to be resolved (we had to continously tell them about problem). We had to clean out previous tenants stuff while we moved it. Could not turn shower on and off took weeks for that to be fixed. community garbage compactor has trash all around it. Advertising signs say they have tan booth (extra fee), theater room (only open when office open), gas grills rarely work. After we moved out they told us they do not talk with previous tenants. If interested in moving in talk to currant tenants before moving in. read more

If you are looking for a kid friendly environment to live I would say , search elsewhere. The swimming pool on the weekends is flooded with derelicts, drunks, women wearing swim attire that bares all (not child friendly) at all. Unfortunately yesterday on May 26,2019, My sister was visiting for the holiday weekend from North Carolina with my little niece. We decided to take the kids to the pool since it was pretty warm. When we got there, (this is ALL TRUTH) the pool area was flooded with people smoking (several substances), Liquor bottles all over the place . I wish I was exaggerating but I'm not. Grown men throwing football from one side of the pool to the next so there was no "safe zone" for anyone else. Loud profanity being used in every direction. I AM BEYOND PISSED. I will be notifying the Navy housing reps about this tomorrow. I want out of here. Let me not forget to mention that it was extremely upsetting to see one of the young ladies who work in the leasing office hosting this gathering. I am sitting here at my aunts house (because I had to take the kids elsewhere to enjoy the weekend) and regretting that June rent is due and how this horrific company gets paid millions on behalf of the many military families that live on their properties. People believe the negatives , they are not lies. read more

I've been at Hideaway for 6 months now and my stay has been great. Katie has been more than helpful and has gone above and beyond to make sure I'm taken care of. The girls in the office (Moriah, Lauren and Savannah) are always friendly and take the time to get to know their tenants. Maintenance requests are taken care of quickly and the community is well maintained. I will recommend this community to friends in the future. read more

This place is terrible, the office staffs pleasant attitudes are the only thing i can give good credit to. the maintenance staff doesnt actually fix things and when they do you have to raise hell in order to get something done. ive had multiple issues with our ac over the summer to the point where ive spent nights sweating due to they neglecting to come out for it. the neighborhood trash issue is terrible. they have (and i use this term loosly) valet trash service, where they are supposed to pick your trash up from your door, but you can only have a single bag in your can and if you have more, they not only refuse to take it, they charge you $50 a bag(and god forbid its out at any other time then when they come to pick up). the area where the trash compactor is frequently gets overloaded and stinks up the whole complex, and is a health issue. to make matters worse they ignore or do cheep repairs to serious issues. we are currently dealing with a water leak above our bed in our master where the upstairs apartment is clearly leaking water into our room. they just spackled over that area and now its coming down and mold is clearly growing in that area. i wish i could say that was all but we also have roaches in this complex, that you can frequently see at night.(which i cant tell you how nasty that is). now im dealing also with an issue of my garbage disposal not working and water from my dishwasher backing up into my sink. after putting in a request on the 9th it still hasnt been fixed and as of yesterday i get a text saying its all fixed yet to come home and find out its not. If you were smart youd stay far away from this place. its not worth your time nor is it worth the $1500 that we pay for a 3 bedroom apartment, that is supposed to be a 'luxury' living space. if i could rate this place 0 stars i would but sadly, 1 star will have to do. god help anyone who decides to live here in the future. read more

Mostly rude and unhelpful staff, and like other reviewers have said, the grounds are littered with trash. I had to constantly step around poop and trash from other residents. They have a "trash service", meaning that for an extra fee someone 'may' come and collect your trash. I have a maintenance request for a clogged bath tub that was put in four months ago. I could fix it myself, but I don't pay (extra forty a month?) for nothing! And then the noise. Oh my gosh, the noise. There's one apartment that myself and others have compained about time and time again. From the high volume on the music to the arguments and fights that I can hear in a different building. But despite that, nothing has been done. If you can avoid this complex, do so. The moment my lease is up, I'm headed out. read more

This is the worst place ever...Do not rent here. We lived her for 3 years, each year we were hoping it would get better. This year we will be leaving!! The trash is always a problem. They get you in at a low rate and then they tell you, you can negotiate the next years rent when it WILL go up at least $50 or more. The people who stay here are paying for the new move in's low rent. It is pathetic!! The only nice thing about this place is around the rental office. There is no mulch in any other area. The car was his broken more than it is running and the wonderful valet trash pick up dosen't pick up 100% of the time. It stays in front of your door leaking trash juice all over and smelling the neighborhood up. The rental property is awful to get in touch with and you must pay your rent on the 1st of every month. NO GRACE PERIOD!! Emergency lights are always broken and rocks are falling off the wall. Roof tiles are always scattering the ground after a storm so what does that tell you about water leakage? Don't be fooled!! Save your money and rent a house. read more

See all

Good Evening, I just moved in my apartment today at Hideaway at Greenbrier. I can honestly say that right from the beginning the management at THIS complex has been very poor. It seems like everything fell through the cracks with this management team. There was first issues with pricing. on May 25th your website advertised a price of $990 for one bedroom with a patio. I am military so they said I could enroll in the RPP program, but a day right before the I was scheduled to move they called me and said that they weren't going to do the RPP program anymore. This was after I put a down payment. I told them that I would come in the next day to talk about it. So I came in on the 7th of June and said I will still would like to move it for $1005. They then told me my place will be ready on 15th. I showed up on the afternoon of the 15th and I walk in and the cleaning lady is still in there cleaning the apartment. So I go to leasing office and tell them that the cleaning lady is still there and that it is not ready. I signed the lease and come back to the place 3 hours later and the place is a MESS! I have two HOLES in the living room wall. There is puddle below the sink were the sink was leaking with mold. There is mold in the main pantry in the kitchen. The cooking eyes on the stove were dirty and the top right cooking eye had actual plastic melted to it. The porch had broken glass and a freaking propane tank. The area where the laundry was, had a box of trash in it. I have moved around a lot being in the military, but this is really the worse move-in I have experienced. I don't feel confident at all in my decision to move here because the managers clearly don't really take care of the property or their tenants. Regardless of what happens after this I just hope things get significantly better. Heidi and Moriah were the managers I worked with. read more

Was a resident for a year. Place was advertised as "luxury apartments". $1300 for a 2 bedroom. Amenities never worked. The car wash was closed a whopping 85% of the time. No sanding in the winter time. Pool is open for very short time. Rent increases every year for absolutely no reason. No improvements are made on the unit and you can hear everything your neighbors do. The cherry on the cake is the management team musical chair. Nothing gets done yet they are the first to take your money. Upper management is absolutely scandalous. Find another place. read more

Many many maintenance issues. Extremely lengthy times to get things fixed. I went to the office and asked for some visitor parking stickers as my first child was due and all my family was coming in from different locations and I was told they didn't have any. The next morning my mother woke to a missing car, it had been towed because it didn't have a sticker. $160 later, the office still didn't want to give us passes for my visitors. There are limited visitor parking areas and none are near my building except 2 spots and a resident parked in one of them the WHOLE weekend. We have went with no AC for over a week in the middle of summer, even no power at one point (on the apartments behalf). Read the reviews the place needs an overhaul in management before they get black listed from the military as I am sure many many residents are military. read more

I Moved in at the end of February 2018. Despite all the negative reviews. I love it . They moved my move in date a couple times so to compensate me they gave me 3 or 4 days free. I appreciate that. Now you have to ask Questions. I was very specific when I asked about the view I wanted the view of the pool and I waited for it which is also why my move in date was moved so many times. I have a one bedroom apartment that was completely renovated, the carpet is not new, but shampooed very well so I was Happy. Yeah I agree a view of the dumpster would not be appealing however I'm sure the rents is a little bit cheaper for those apartments. Neighborsns are not too friendly but that doesn't bother me Too much because I'm a private person. Parking can be a bit of a pain because there are so many cars without residents decals. NOT sure why there isn't a system in place to get these cars towed.(That's the only reason why I gave them 4 stars instead of 5)The staff I've encountered have all been super nice. There are a few minor details I need to make them aware of, but other than that I am over the moon with my new Spot. Every night I fall asleep looking at the lighted pool. You have to ask questions when you move anywhere, drive by in the evening, I did my homework. I'm very happy. You need to come down and make your own decision. People generally posts only when they're angry and only negative things. I am hoping My rent doesn't go up a $100 every year because I'll be forced to move but we'll see. In the meantime I make the most of all my amenities and again I am a very happy resident!!!! read more

This place deserves 0 stars. They make you pay a $35 fee for pest control and I've yet to ever see them there, I have found 2 roaches in my apartment and we keep it very clean. The stair case is covered in spiders I don't like waking up early for work because that means I'm the first to get the spider webs on me. Since moving in our kitchen sink faucet and garbage disposal have broken along with the bathroom drain. My ac stopped working at one point and it took them 2 days to come fix it during a heat warning with my 4 month old puppy inside. I was recently charged an extra $25 on top of my $30 trash fee because my van was left out past the time of 5pm-7pm. But the next day the trash valet came to pick up at 9pm... this place looks very appealing to the eye but is not at all. If you would like to contact me personally before moving in I will show you pictures of what they don't show you myself along with all the little fees. Feel free to contact me anytime I'll even FaceTime you and show you spider web covered broken hand rail!! read more

Firstly let me say that the complex itself looks very nice and has decent amenities. (It's a family friendly place but I wouldn't recommend it to single adults or couples without kids). The apartments are fairly well made and pretty soundproof. Its also in a nice area of Chesapeake with quick access to shopping and restaurants. The maintenance crew is also polite, punctual and easy to request on the complex website. That's where the compliments end, however. I only lived here for 1 year for many reasons but the gist of it is the management team. THEY'RE TERRIBLE. The turnover rate is ridiculous and they spend no time whatsoever training new people. They will nickel and dime you over EVERY TINY THING and even make up reasons to charge you fees. My roommate and I got no less than 9 letters about bogus charges to our account that we had to fight in the main office. But beware when you speak to them because one person may tell you abc, while another person may tell you xyz about a problem. They constantly change their answers to simple questions, or simply cannot answer the question period. They require you to send a copy of your renters insurance to their corporate office even when they already have a copy themselves and will threaten to evict you if you don't do it quickly enough. If you decide to ignore my advice and live here BE SURE to document EVERY SINGLE flaw in your apartment on move in day or they will charge you once you move out. I moved out in early March and STILL have not gotten my security deposit back. When I moved in the shelves in the refrigerator were broken and they weren't going to send someone to fix it for 2 days until I complained. They also expect you to hire someone to clean the carpets on move out and you have to present them with a receipt or they will charge a fee. Plus some of the amenities like the theater and tanning booth you have to pay to use on top of the fees for amenities included in rent. You also have to pay utilities to Hideaway directly in addition to a separate utility company. I left after only a year because it's their policy to increase tenant rents by at least $100 every year you remain, which is the height of tomfoolery if you want to keep people for multiple years. OH! I almost forgot. When I moved in I came by the office a week before my move in date to see the apartment and check everything was okay and the employee (who was let go a month later (you see the pattern)) said that it wouldn't be ready for me on my moving date. She asked me if i could change my move in date (NO) or change the floor or layout of my apartment (DOUBLE NO (and was my first red flag that I should've listened to)). I told her I wouldn't be moving in at all if she couldn't accommodate my previously agreed upon must haves. The management team doesn't care about you at all once you sign on the dotted line. Basically you would be stupid to choose this place. Be smart and stay away. read more

This is my view from my apartment... trash, trash, trash and more trash... Unbelievable, there is only one trash compactor for the entire resident and it's always overflowed. This is not luxury at all... We are very disappointment with this trash luxury apartment... I am looking forward for the end of my lease to move out of here... read more

See all

I have been looking for luxury apartments in the Greenbrier are of Chesapeake and ran across the Hideaway's... Called in to set an appt. with the manager Moriah... She was so professional and helpful... She was able to answer all my questions and set an appt. for me to view the property... The process was so smooth and easy, I will be moving into one of their two bedroom apartments on the first of October... I would recommend to anybody that is looking for a luxury apartment with great customer service to go to Hideaway at Greenbrier, you will not regret it and make sure you ask for Moriah... read more

Very disappointed. We had to notify the front office multiple times for any maintenance issue. To this day, we still have a leaking roof which has caused water damage to the window frame and wall in our living room. Many of the outdoor lights needed to be fixed close to a year before maintenance finally replaced them. The grounds appear clean enough, but upon closer inspection, one can find a significant amount of dog waste. Going for a jog around the complex, I have often noticed quite a bit of trash in the surrounding wooded area. Another significant issue is that the apartment complex has only one dumpster and, for a time, it appeared that trash pickup was only happening once a week. This caused a trash overflow at the dumpster, forcing residents to leave trash bags on the ground outside of it. Management informed residents that there would be a fine for leaving trash outside the dumpster, but for several months there was nowhere else to place it. For some reason, there seemed to be a different office staff every 4-5 months. Again, we were brushed off many times when it came to requesting maintenance. They would almost never notify us when we had a package delivered to the front office either. Sad to say it, but as a resident of two years, I would not recommend Hideaway to prospective residents. read more

Beware- Bait and Switch! The structures are good but the managers will lie and manipulate to trick you out of your money. I just moved in. Staying 2-5 months. We agreed, whether we stay 2 or 5 months- the rent says the same. I turned in my notice to leave(as we'd bought our house). We got a form saying our rent was going up $300/mo for the rest of our stay. I questioned and showed the original contract. The Manager, Mrs Christian, said according to fine print, they only have to give me 5 days notice and they can raise my rent to whatever they want regardless of any earlier agreements. She immediately showed the exact page and line- apparently it happens a lot since she was so very familiar with it. I'm legally bound to 23 more days. Don't get scammed like I did. Don't trust crooks. Go ANYWHERE else. Jason- Bldg 909 apt 202. read more

This is the worst place EVER! I have never in all of my rental history experienced anything like this! The staff is incompetent and the corporate is corrupt! It is horrible here! They claim luxury apartments but far from it. The structure of this place is the worst. They probably used the cheapest materials and slapped some paint and a little molding to make it look "nice". Corporate NEVER returns your call about your concerns. Your utility bill is absurd. Just received a $271 utility bill that includes water, sewer, trash ($32), fees including deposit ($75). Did I mention that is just ONE MONTH!!! Do not move here!!! I repeat DO NOT MOVE HERE!!! You will be VERY disappointed. Basically I'm stuck and I wish I can speak with someone like a realtor or another property manager of another property that could advise me on how to get out the lease without hurting me. This place should be illegal to live here! It doesn't even deserve 1 star! Everyone in corporate need to go to prison for robbery because they are robbing the tenants. So many complaints and nothing is being done about it. Never will I renew my lease here. If I find a loophole in how to get out of this place I will be gone the next day, that's how seriously messed up these apartments are! I truly hate it here and I just moved here in May! read more

The move in process was a pain, they changed our apartment about 3 times. After the move in we actually never had any issues. These reviews are nowhere near my experience. Anytime I did have an issue, it was addressed very promptly. The management are really nice also. I was scared to move here after the reviews but it's definitely not bad. The pricing is a bit expensive which is why we are moving. Nice place though! read more

If you enjoy the idea of being bullied around by thier "management" and throwing your money away then this is the place for you! On moving day, with no where else to go, they told us that at 4 in the morning a piped burst in our apt and we couldn't move in that day. So they put us in a 1 bedroom, even though we paid for a 2 bedroom, and were told if we like it we could just stay in the 1 bedroom. Shay also said she called corporate for us and we only had to pay half months rent too because of all of our grief. Turns out that we liked it and told them we would stay in the 1 bedroom. Apparently, they lied to us and we were not allowed to stay there because it's a corporate owned apt. They assured us that our apt would be ready soon and we could move in at the beginning of the week. We walked our apt the beginning of the week and it was horrible. They didn't paint well it was splattered, cob webs everywhere, there was clear water damage around the walls in our closet, and the door at the base was rusted and damaged. I could go on and on with the issues with that apt but it would be too much to write. So the manager told us she was very sorry and she would contract the work out and guarentee our apt would be ready in one week. After that week we walk through it again and there is still apparent damages, but it is at least livable now. So we have not even been living in our new apt for a whole month now and it is coming up on time for rent. We have been in contact with the office to make sure we only have to pay half months rent like we were told and apparently that means nothing to them and somehow we owe them 7 more dollars??? So my girlfriend called me to tell me all this at work and I was upset and the only thing I wanted to do is talk to Amanda the regional manager about this because she was at the office yesterday, 7/26/17, but she blew me off in a hurry. She didn't even speak to me because she had no time, even though I just had a few questions. This is from the top! The Top treats their tenants here like rubbish! We mean nothing to them and they just want our money. On top of all this the grounds are always dirty, the pool is never truly clean, the trash pick up never comes, and the grills are almost all broken. My girlfriend and I are now stuck in a year lease with them so please please please head my warning and do NOT move here. The management will take your hard earned money and not even listen to your concerns. read more

Don't let these bad reviews cancel your plan to see if this is your next home, if you can look past the mistake made by JRK and the residents that make areas in this place look bad, you will find that the new staff and management work their butts off to clean up the mess left for them by previous staff and management, the staff is actually really nice and they stick their necks out to help you in anyway. They really make me feel important and I understand that getting things right takes time when you have been given a mess. This office team along with the property contractors have been working hard and this place is defiantly turning around to the luxury name it was so given. I love it here! So defiantly keep this place on your today's to do list and check it out for yourself. read more

Very fast maintenance! WONDERFUL CUSTOMER SERVICE by Shea! Shea is always polite and whenever I had a problem she's very quick to correct it and also follows up to make sure it got done for me. read more

if "0" stars were available thats what this place would get ! thieves ! I applied and paid over $300 in app and admin fees, overtime I would call to inquire.I applied in July2018 again , I used to live here in 2016, After 3 weeks they still hadn't given me a decision , I had to finally apply elsewhere , they stole my money , they gave me the runaround non stop , saying they would give back my admin fee, one person Katia said I was approved and would get a welcome letter then Mariah said she didn't know why the other one said that , anyways STAY AWAY from here they are thieves and liars , incompetent morons . I still vent gotten back my $250 admin fee and I applied in July . I have all the emails and times I called and that I was promised a refund , they took my mailing address 3 times and still nothing and its now Oct 11 , 2018. do your self a favor and stay away from this shady no good place read more