Andy with Skyline Waste has always promptly returned my call and been so attentive to my needs. He…read moreis great about contacting customers when there is a change of schedule, holiday pick up schedule or weather related concern. I am so happy I switched to Skyline from the big corporate company. Andy is a local Flagstaff guy who cares about his customers. Also, they are half the price of the big green company​.

Worst trash services I have ever experienced. They are consistently missing trash and recycling…read morepick ups, at least one week a month!

I have been with Norton Environmental going on 10 years. I always received fairly decent service…read moreand the customer service gal was great. I am out of town quite a bit and the she had recommended I call in for vacation holds when I am out of town. Why pay for service when I do not have a pick up...makes sense. She's gone and another gal Stephanie...does not have a clue as to what great customer service is. When I saw some vacatoin holds were not deducted from my bill, I called. She proceeded to tell me I can only have a couple a year! I ask her why pay for service when I am out of town! She was rude! I asked to speak with her manager. He was worse! Must be the guy the other review speaks of. I cancelled service with last pick up on 7/14. They still have not picked up their container. I called on 7/25 and spoke with Karen. She said Stephanie had never put in the system! Steer clear of this disposal company! Looks like they're going downhill!

Straightforward enrollment over the phone. Originally tried to set up service with Waste…read moreManagement, but WM's convoluted phone system was impenetrable.

After my mom went into assisted living and her husband passed away, our family needed to start…read morecleaning out their home in Cottonwood. Nicole at Taylor Waste helped me put my mom's account into my name, provided me with email invoices and facilitated a delivery of a new trash receptacle on one of my visits to my mom's Cottonwood home. Nicole was professional and compassionate to our situation. This experience makes me want to move to Cottonwood just for how she and the Taylor Waste team treated me during this challenging time. Thank you Taylor Waste!!!

Taylor Waste is fantastic to do business with. Professional service and wonderful staff. They…read moreare a top shelf business and very reasonable pricing. Happy 2026. Thank You!!! M Zager

I got stuck with Waste Management after they took over Norton and thought they would continue to…read morehonor previous fees. Last year, without prior notice they raised the price of the dumpster pick up from $42 to $152 per call, even though whenever I've called in the past, the pick up is scheduled for their regularly scheduled dumpster pick-up in the area, which does not cost them anything extra to pick up mine. There was no prior notification, other than a note on the invoice AFTER the service was provided giving me no chance to say no. Even worse, to cancel the dumpster service, they make you jump through hoops and send registered letters and even make you pay a $215 dumpster removal fee. Worst company to do business with ever!!! Stay local! In addition, you prepay for your service, so if you cancel, you're not getting refunded money for services not rendered. No matter how much you try, you don't get any money back. They put all their "contract notices" on the invoice that they charge you $5 to get so read that carefully.

I recently moved into a home that is on a County island. I noticed right away that my neighbors…read moreused the City of Flagstaff solid waste department But out of loyalty for the years of good service from NAWS provided to the previous owners I retained their services. For six months we enjoyed hassle free, professional service. Then we were informed that Waste Management had purchased NAWS and everything would be the same. However the first week we didn't have any waste or recycling disposal. Even tho I had placed the cans out the previous evening before the normal collection date. When I called I was immediately concerned by the pre-recording about the billing being screwed up after finally reaching a representative I was informed that I had never been a customer of NAWS. After awhile I called back that it was ridiculous to say I had not been a customer of NAWS, then I was told they located my account but I was not set up for recycling. So after that conversation I thought the problem was corrected. When the next week passed without the recycling can being emptied I called again. I was told I was not ever scheduled for recycling pick up and that I had never previously called. I said whatever and could I add recycling to my account. I was told someone would get back to me. After another week of no recycling service I called again. I was again told I had never called previously and someone would get back to me regarding my recycle collection date. In the meantime I received a brochure from WM about the company collection dates etc. Their was no key to decipher which week my residence would be so I left my recycling container out for two weeks to help determine which alternate week the recycling would be emptied. It was never emptied and no one ever returned my calls. So the following week they missed my regular trash collection day. I called the next day to establish service with the City of Flagstaff ( whom I know from previous experience to provide outstanding service) and called WM to cancel. I was told they do not issue refunds ( I had paid for three month in advance as was the policy with NAWS) so I replied " that no longer being a customer of a company implicated in the murder of Jimmy Hoffa was worth the loss of money " I recommend if at all possible to anyone that can and was previously a customer of NAWS to not renew their service agreement when the current one expires

We have been using Skyline for several years, after switching from the BIG GREEN company. We have…read morebeen very happy with the superior service and the personal touch. When we have questions the owner answers his phone and makes sure our concerns are handled. You can only get this kind of service from a small company.

I've been a customer for three years, and for most of that time everything ran smoothly--until it…read moredidn't. About two months ago, the concierge service that pulls my trash cans to the curb suddenly stopped. When I called and texted to find out why, I was told that Skyline doesn't provide that service and never has. Interesting response, considering my bill specifically lists "valet service," and my Ring camera has years' worth of footage showing someone doing exactly that, so why did it stop? After a little digging, it turns out the issue wasn't that the service never existed--it was that Skyline apparently stopped paying Harry, the person who was actually providing it. And honestly, if you weren't getting paid, would you keep showing up to work? I know I wouldn't. So no, I don't blame Harry. I blame Andy. Andy insists the service was never offered. The only problem with that statement? I still have the text messages from 2023 where it was offered and discussed. Funny how written records tend to have a better memory than people do and receipts that document trash service with valet service for 72 dollars, yet others are charging way less. The most frustrating part isn't that the service stopped--it's being told something never existed when there is clear documentation, billing records, and video evidence proving otherwise and being accused of lying.

wm is hell to deal with. well, maybe not the drivers; but the management staff is terrible to deal…read morewith and they never want to understand what your concern is. they just want you to pay whatever they charge and yes, for removal of their bins too yet we didn't charge them when wm put their bins on our property. to terminate wm service they want you to sign and notarize an affidavit that you want them out of you life. can't believe their operation is legal, but they get away with it....some one in government is getting under the table benefits seems like.-

These turds. Had tons of issues for years, they fixed a decent amount, then we sold the home and…read morethe new owner took over the account. When the new owner took over the account, my auto-pay was cancelled, which I was not told about. Logged in and paid the bill. What did they send me a month later? A bill for a late fee. WM is just crappy.

They will pickup your trash about half the time if you are lucky…read more We recently moved to Sedona and made the terrible mistake of signing up with Patriot Disposal. They missed picking up our trash twice so far. This last time, they were nice on the phone and assured us they would come get it the next day. Nope. The next day, nope. We asked to speak to a manager and were told that there isn't one. Debbie told us that she has "no way of knowing who the drivers are and can't contact dispatch". The company is a total mess of bad communication and there is apparently no one in charge. The final straw for us was when Linda called on Friday (after not picking up our trash for 5 straight days) and had the audacity to flat out lie and claim that the trash wasn't on the curb when the driver arrived. Horrible company!

WOW, $160.00 !!! Patriot operates the transfer station in…read moreCottonwood near the airport. Yesterday, I brought a load of yard waste to dump there (my first visit here) expecting the cost to be similar to the charges at the landfill (run by Waste Management). I have been to the landfill many times and paid around $20 for a trailer load. Patriot charges by size and wanted $160.00 for this trailer load of tree and bush branches! $160!! to dump some yard waste! It's criminal! I had to return the rental trailer within the hour, so had no choice but to pay their fee. Outrageous fees are being inflicted on citizens there. The city should step in and do something! Did I mention it was $160 dollars!

I have been using this company for 20 years, since before they became United disposal,…read moreI have never had any issues with them and they are reasonably priced. They have always been very helpful when calling in with an issue. When we asked them not to come down our road when it was wet from the weather they were happy to oblige.

Horrible customer service from Stacy today. She refused to cancel my trash service and put me on…read morehold for five minutes when I asked for a manager only to tell me after I held that no manager was there today at all. Absolutely a joke of a company.