DO NOT USE THIS PLACE! I would give them zero star if I could. They are extremely unprofessional, dishonest and will destroy your garments. They also remove negative reviews on their Google business page as they see fit so do not be fooled by their high rating as I did. I left my review there recently and they've removed it!
We decided to try this place out since it's very close to where we live and have good reviews. We sent in three expensive winter outerwears worth over $2,700 to be dry cleaned and was told that they would be ready the following Tuesday. On Tuesday afternoon when I went in to pick them up they were not ready. I had to make a second trip there again later in the day to pick them up. Then after I got home and took the outerwears out I was shocked to find numerous major damages to them. There are scratches, tears, tiny holes, stains and mysterious white spots. Some of the leather pieces on the outerwears are so damaged that they've lost their shape and color and look 10 years older! On top of that none of the stains I sent them in with have been cleaned. I called the cleaner right away with the situation. The same woman who worked at the counter told me that I will need to come in the following day between 9am to 1pm to show to the owner. The next day I called around 12 noon to make sure the owner was in and he was. However when I got there 15 minutes later he was gone! I had no choice but to show the damages to the same woman even though she couldn't make any decisions. She was very unprofessional and defensive through out our conversation. She had the audacity to tell me that the reason we were talking was so that I can vent! I ended the conversation and asked her to call Mike the owner to schedule a time so that I can actually see him! She called and coldly told me 1pm. So I had to make yet another trip there just so that I can see the owner and show him the damages again. Talking about customer service! At 1pm I went back in and showed Mike the damages. He did not admit to most of the damages nor apologize. He offered a refund but nothing for the damages. When I asked him what he does to take care of his customer in a situation like this he seemed annoyed and asked me what I wanted from him. Then he shoved out his wallet on the table and asked if I wanted $100 out of his wallet which was very disrespectful and condescending. For some reason when he said that I felt sorry for him and to be honest $100 would not do a thing for the damages and my wasted time. In the end instead of wasting even more time I took the high road and settled on just the refund. But there's more! Mike did not know how to work the credit card machine and I had to wait a long time for him to figure it out and process the refund. This is by far the worst experience I've had at any dry cleaners. Please do yourself a favor and stay away! read more