Excellent experience at Higher Ground. The staff is very knowledgeable, friendly, and took the time to answer all my questions without making me feel rushed. They made great recommendations based on what I was looking for and created a welcoming atmosphere from the moment I walked in. Clean shop, great customer service, and an overall positive experience read more

I managed this dispensary for years, the owners & I parted on respectful terms, and I have no ill will toward them. Unfortunately, an experience today makes me feel compelled to speak up. My fiancé went in to pick up an order on behalf of a paraplegic friend who relies on others to help obtain his medication and supplies. We specifically wanted our friend Isaiah to assist with the purchase because he's someone we know and because the sale would count toward his monthly performance. Instead, Isaiah was instructed by management not to help my fiancé. Security was positioned at the entrance, and my fiancé was treated as though he intended to cause problems, despite simply trying to complete a legitimate purchase. That was disappointing and, from everything I was told, completely unnecessary. Whatever history management may have with me should never be taken out on other people. Customers deserve to be treated with respect, employees shouldn't be put in uncomfortable positions, and someone trying to help a disabled friend shouldn't be made to feel unwelcome. I genuinely hoped that after two years everyone had moved forward. It's disappointing to hear that this situation unfolded the way it did. I sincerely hope management reflects on how these situations are handled going forward, because professionalism should extend to everyone who walks through the door. Shoutout to Stiiizy for helping my fiancé get this order ready for his friend. They treated him with kindness and respect and went above and beyond for him. read more

Higher Ground - Cannabis Dispensaries Near Me - San Bernardino, California

This used to be in my favorite "go to" shop. Emailed about a concern with their faulty ATM and was completely disregarded. Management Is definitely different from what they started with. catalyst, cookies or packs are right around the corner with very similar prices. I'd rather support another company that has more than one vision for the community and values its customers. read more

Higher Ground is a standard. It's right off the freeway and tax included. I live in Las Vegas and it's been at least a year since I've been in, but my rewards were still alive for use when I checked out today. Classy move on their part. Back home, they all let your accumulated rewards expire after 6 months or so, which is kind of chincy IMO. read more

ATM is ALWAYS out of order!!!... & they don't accept card payments so I'm always SOL. At least the people are nice...

Pen had fell in water after I got pushed in pool and that water made the pen blink non stop burning that whole wax The day I bought it. I took it back and they couldn't swap or refund due to it being my fault for falling in the pool but wtv you guys lost a loyal customer! Thankyou anyways read more

Isaiah goes above and beyond to ensure my wife and I leave higher ground satisfied! We appreciate the business! read more

Awesome spot. Everyone was very nice but Marcus especially was so helpful and super friendly! Make sure to bring enough cash to tip your budtenders ! read more

Terrible customer service from higher ground San Bernardino location. I bought a 710 labs disposable and barely any smoke comes. I hit my Jetty rosin also and a cloud came out. The rude girl said I don't want to argue and walked away. The 710 is giving me a headache trying to get smoke. The Jetty is cool barely hitting it and smoke comes out and I get faded. read more

I always love coming here to this spot. Thanks Will for taking care of me. The last two times I came which promoted me to come back was I believe Marcus. The men here treat you amazing Thanks again! read more

Higher Ground - Cannabis Dispensaries Near Me - San Bernardino, California

Best experience always, great atmosphere. Marcus always goes above and beyond with his service! read more

This dispensary is clean and has a wide selection of products. Very knowledgeable Bud tenders . Lots of parking . The best is all taxes are included... Go ahead and Give them a shot. read more

My Favorite Dispensary, shout out to my budtender Kyra, she really gave above and beyond service!! Always have a great experience coming here. read more

Great experience, I was assisted by Omo and she is so SWEET AND HELPFUL! Coming here again, appreciate it .

They accused me of having a fake $20 because the incompetent cashier used the wrong bill marker. They finally ran the bill through a counterfeit machine only to discover that it was real. The woman and the manger that assisted her (that i had to ask for) never apologize, they got someone else to finish my order. Poor customer service and zero professionalism. Go somewhere else read more

I drove 30 mins after a stressful day at work to try and make it in time to pick up something to help me relax just to show up 7 mins before closing time which is 10 pm just for security to not let me in the parking lot and tell me they aren't taking any more customers. Dont understand why you guys claim to close at ten but proceed to not help customers. Ima be back but yall weak af for this. read more

Taylor is the nicest manager! when she was helping me she was so informative, definitely know what she's talking about. My new favorite dispensary ! read more

Went on a Friday around 1:00. It was crowded but the wait to get in wasn't long and there were a good number of budtenders so the line moved quickly. I came in looking for drinks. They had a great selection many priced at $6 which is a few dollars less than what I usually pay. Aliyah was Super sweet and knowledgeable. Large variety of products, all the usual suspects: flower, vapes and edibles. Great discount for first visit. Definitely will be back next time I visit the area. read more

Had the pleasure of being serviced by their Budtender Marcus! Overall fantastic experience and always got the greatest deals too :) Love coming here read more

I'm not too sure why I keep spending my money here when 62% of my encounters are with employees that do not like doing their job. I literally just came from working eight days straight of Coachella 14 hour shifts.. I always keep my customer service attitude till I clock out whether I'm tired or feeling a bit sick. Meanwhile, you guys are known for rejecting potential budtenders that actually are skillful in working with the people no matter the condition. Please work on this...if your gonna keep these individuals that want to be tired before their seventh hour nobody should be leaving the establishment with negative energy after purchasing marijuana from a place that is supposed to be peaceful read more

Wonderful shop! First time going here. I placed an online order and the shop felt safe and everyone was so friendly. Andrea helped me with my order and she was so awesome and kind. They have so many products in this cute lil shop and their prices are soooo good - they have so many good deals. I will definitely be back and this will be my go-to shop. Highly recommend - unlike other shops, they honor their deals and don't try to play games. read more

Higher Ground - Cannabis Dispensaries Near Me - San Bernardino, California

This is the best dispensary I've ever been to! The inside feels like an extra fancy Apple Store. My budtender, Kyle clearly knew his stuff and was happy to answer all of my product questions and gave great recommendations. I've found this dispensary to have the best quality to price ratio by far and will certainly be back. read more

Hopefully you don't have to deal with the front desk person rudeness. Roxanne need to work on her attitude. And lady manger heard me "complain" and left instead of assisting left Disappointed in the service read more

I have been going here for years and never seen better prices anywhere else. Definitely my favorite dispensary but unfortunately some of the staff lack knowledge and energy. There are other staff who are absolutely phenomenal such as Marcus! I was missing a dollar so Marcus literally went in his tip jar and gave me one of his own dollars thanks so much Marcus made my day bro! Overall a great place with insane deals. read more

First time at this shop and Marcus was SUPER helpful and kind, definitely coming here and having Marcus assist you :) chill spot! Thanks for finding us the pink plug n play :) read more

Have been going here since they have opened and they secretly banded my husband because a bud tender wrongly advertised deals and upon correcting her she began to cry because she made a mistake and could acknowledge the situation. Unacceptable to ban an individual wrongfully without informing or following proper protocol for escalation. We called and attempted to remove and argue that he was wrongfully banned and today he went in and he is still currently banned a year later after being told he wasn't banned anymore. read more

Been coming here for almost 2 years and the budtenders are chill asf except for one of them shes tomboyish girl with glasses she's rude. She made a simple mistake on my order I hadn't even left the parking lot and I returned back into the store to grab my correct items I wanted. She was rude gave me a hassle and told me the manager is going to repeat what she told me which she DID NOT. My boyfriend let you all know how rude she is. We come in at least once a week we see how yall are and normally no complaints!!!!! read more

Higher Ground - Cannabis Dispensaries Near Me - San Bernardino, California

Great place, good prices and awesome service!. High recommend!.. The people there are knowledgeable and experienced. I will come back for sure!. read more

Chill spot Good variety Friendly service Everyone is cool Little on the pricy side $65 1/8 top shelf But super bomb. 1st time here. Will be back read more

the "signs" being rude about it. I tell her like I just walked out I just wanted a pod not a battery you messed it up and she said no she can't help me. I asked for a manager she told me and I quote " they won't help you right now they are really busy with something it might take a while" I said okay and I waited there , she kept trying to tell me that the managers won't help me and I just need to go. Also told me the reason she can't do an exchange cause it's the "law" she started making excuses up now because she messed up and was in the wrong. Anyway a manger comes out and guess what immediately is able to fix the mistake and exchange my pod for what I wanted. Without giving me excuses about "it's against the law" what kind of excuse is that. Anyway I just wanted to leave a review for the rude girl at the online counter today 10/30 at 4:30ish pm. You were rude girl and you lucky you went into the back room I would have made you apologize to me for being so disrespectful and wrong. read more

Great place to shop when balling on a budget Fire bud for fire prices Can't go wrong Im a daily smokers and I don't like to smoke bunk so when I need more at a good price higher ground is the place and when I want top premium flower it's my place to go read more

I was looking for a shop that I can connect with and this is the place! I totally vibe with the service I get from here but who really helped me the most was Jaiden, she made me feel comfortable and confident buying from here read more

This place is overall great! Kamelo is a shining star. The only issue I have is their entry level person Josselyn... she is terrible and has given misinformation. I have explained my concerns because of my order issues but that will further be addressed. They are great on prices not the best on customer care read more

I came in very new to the weed scene and Jaiden was super helpful and knowledgeable, answering any and all questions i had regarding the experience i wanted along with what flavors i was going for. if you're lucky enough like me to be a first time smoker who's nervous about it, you'll get Jaiden to help you and relieve any anxieties you have. After smoking this stuff for a week I can confide say these are exactly the type of tastes and highs I was going for. Thanks Jaiden I hope you help me every time I visit!! read more

Thaïs. Excellent product knowledge (unusual for a budtender) expedient, professional, and kind. Thaïs deserves a promotion a pay-raise HG; what're You dooooingg lol 5* A+++ read more

Always fast services with knowledgeable people. They are always willing to help and answer any questions you may have.

higher ground sb is my favorite spot to pick up! I am a regular customer here so I can say they are the best. The front desk receptionists are very friendly and so are the great staff! I highly recommend this place to anyone looking in the area. read more

Always can find a good deal and good products. Not a lot of legal places are priced well but this place always has the 30%off read more

Davis always has great customer service every time I go in the shop. He's quick to help me out with any questions I have and always recommends good products. read more

We attended the 'Block Party' on March 16th 2024. My first event of this kind with Higher Ground. I absolutely loved it. All the venders were great & obviously informative of their product for you to buy. Actually tried some new items. Then of course ALL the employees were their usual fantastic. In all the times I go to Higher Ground I have never had a bad experience or bad employee (Even on their worst day). Can't say enough about Higher Ground other than there's more than their product that makes you feel great. Thank You for your services & store. read more