I give 2 stars from what I know its truly the staff who are inexperienced and not trained properly. Then when out of their hands get fired over something minor, not suspended for a week or 2 but straight up fired. While others get write ups for something waaay worse.......just shut it down already! -Thats all read more

My daughter was there for 2 weeks last year. She self admitted because she was having a hard time dealing with depression/anxiety on top of having ADD. The staff made her discharge before she was ready. Just stated that they were only there to stabilize her. They said they referred her to another outpatient facility closer to her home, but they didn't sent anything up. Told her to make an appointment. Her appointment was set for 6 weeks after discharge. During that time she has episodes almost everyday. She was unable to return to work. Basically they kicked her out and left her to deal with it on her own. She's been trying for 2 months to get her records sent to her primary care doctor and her new psychiatrist to no avail. Either they don't answer or say the person in records department is unavailable. I knew Highland was the last place that my daughter should have gone to but she insisted, now she understands why I didn't want her to go there. It's just as bad as it was in the 80's. Anyway, she has a right to have her medical records for continuation of care at the very least. I would appreciate it if those records would be made available to her. Otherwise might have to speak to a lawyer about Highland refusing to send them to her or letting her chosen proxy as named in her file to pick them up from the hospital in person. read more

The staff that cares is punished. They will change people's medication, very slightly, just to keep them longer. As a company ran by private equity they only care about making money and cutting corners. The slogan is "If you don't get caught it ain't wrong" read more

I love this place. As a patient of Highland Hospital, I would say that this place was great. A lot of people say it's bad, but clearly, they either weren't there or the reason they think it was "bad" is because they were the problem. I spent 9 months there and obviously at first I thought it was terrible, as anybody would. And I wouldn't judge anyone for saying it was terrible, within their first week to maybe third. Any longer than that and I would say they're lying. After you settle in and you begin to actually begin to be understanding and not be an immature brat that complains and whines about it, you actually get to see how much you misunderstand the situation, and you'll start to realize that the only downside is you aren't at home. I wasn't the nicest person when I went in, I was always fighting, cussing people out, I was even having suicidal and homicidal thoughts, but the staff, that everyone says is terrible like a bunch of jackasses, helped me as much as they could, they comforted me when I needed it and they cared. There are very, and I mean VERY LITTLE, staff that are bad, and that is only around 4-6 staff out of the maintained average of 120 staff. The nurses are great, staff are nice, comforting, and sweet, and everyone says they are terrible, but I think they are a bunch of irrelevant assholes and don't know how to see situations correctly. And parents say their kids come out worse, but that's 99% of the time not Highland Hospitals fault, it's because they have shitty parents that don't raise them right and it makes the kids think that they're above it all, in which causes them to be insolent assholes that act all tough because they're a bunch of idiotic toddlers. They offer good hygiene, not the best, BUT edible food, they offer therapy and activity class. And there are countless upsides. I loved this place, and I think it helped so much, and if you are ever looking for a place to get help, I would recommend this. If not, I would recommend you find a therapist that actually cares. Or you can believe all the irrelevant shit brains and stay away. All I know is this place was great and it helps so many people, including myself. read more

This place is horrible! they keep the ac cold as a motherfucker, they don't know how to cook, they make you feel uncomfortable 24/7, I woke up to a grown man watching me sleep in the middle of the night. you can only take 2 showers a day, it sounds good, but the water is cold, the water didn't drain properly causing the floor to flood, which also made me slip and fall once. in the second wing of the hospital, Me and two other people about my age constantly got yelled at by the staff, which, by the way are horrible! They do nothing for you besides yelling at you. they wouldn't even let me have a blanket to sleep with! 0/10. Avoid this place at all costs. There's much more that I'm not ready to talk about yet, but, please by all means, DO NOT let your child ANYWHERE near this facility! It's for your own good! read more

This is one of the WORST places. Kids learn way too much 10 year olds cussing, kissing, having "sex" whatever. They are not watched they come out this place worse than when they went in. KIDS come out telling things that would make your chin drop. This place is a JOKE!!!!! They get no rating from me!! Needs to be closed that's my rating read more

I'd like to give a positive review: caring Staff, Good food; Great rehab with "groups" of various types; Good medical care and people who care..; safe.. Thankful for their care.. A.D. read more

ITS HORRIBLE. nurses dont give a shit about you. they are so rude. they body shame you for eating a damn banana. there food is slimy and horrible. they gave me yogurt and it was expired from 2019. its 2025.... The hell.. read more

My cousin went there and the nurse are as rude as can be and she got touched in a not good manner and no one, not even the nurses believed her. If you are thinking for bring ur child or kid here please don't, run. read more

I went there they staff was mean and rude they didn't care about us acute unit and they have they have the audacity to have bad food and it always cold in the building read more

They were straight up horrible, they all had nasty attitudes and they barely let the kids shower and on top of that we brought clothes for my sister and they "couldn't find them" they didn't find the clothes until we said we are going to have police show up there if we here anymore nonsense. The care was horrible as well, the kids never got to brush there teeth, they smelled horrible all the time and if you look or talk to any of the kids they will say the same thing; while I'm typing this I might as well just say if you are in the office talking to one of the assistants make sure you take a look in the coloring books! Make sure you look at all of them, the kids tell you how they feel. read more

I would fire everyone who works there. The one's who say they have a degree or supposedly to help your child has a crackerjack degree. They refuse to call you. They won't email you back, and lo and behold you ask to speak to the doctor. You keep begging for 4 months and they still refuse to do anything that was promised and then ask for corporates phone number because you care and love your child and want help because they refuse to. They will discharge your child who is nowhere ready. Told the week before asking for corporates number that he is nowhere near ready and is a danger to himself and others. My husband and I were in Ohio getting treatment for my cancer and we couldn't get down to get our child and we got a call from a guy stating that it would be fine for him to keep staying there and still getting treatment until we got back but there is a fee out of pocket for the stays. At that point we had no choice. Come to find out the next day by our child that cps was called. Came in to talk to him and then said that we abandoned him. If they don't have compassion or empathy or any kind of heart over our situation and struggles I can't imagine what they are treating the kids in there. Run. Go somewhere else read more

it is way to cold in the building. they don't do nothing but lock you up in the day room the only time you get out is room time and school. the food was okay. and the staff was alright over all if you need help from depression or suicidal thoughts don't go there it will make it worse.... read more

I would give this hospital a very low rating. My son was admitted there Wednesday. I brought him clothes Thursday and today I Saturday and he doesn't have his clothes yet. Called and they told me to call them back tonight and they would let me know if they found the, I told her no, that I would wait and see if she found them. She did it would take a while, I to,d her I would wait that I had all day. She went and looked and found them. She was going to wash them and give them to him. Bad service. Would rate lower if I could. read more

I would rate this facility lower if I could. The way they treat these children is an embarrassment to health care.

would never recommend this place if you are needing this place for a minor check out Youngstown Ohio ! The people they have working here is incompetent, BHT's that are dressed like they just woke up out of bed ! Paula Edwards "case manager" very unprofessional doesn't coordinate with the doctors prior to discharge AVOID AT ALL COSTS ! read more