We've been taking our elderly diabetic cat to Upper Cumberland Veterinary Clinic since moving here…read moreto Tennessee. I'm amazed, impressed, and deeply grateful with the care she has received. She recently had a tooth infection and we almost lost her. She was at risk of not making it through the cleaning procedure due to her diabetes, age, and the anesthesia, along with the fact that she wasn't able to eat with her insulin. The doctor gave her some antibiotics and painkillers to help with the infection and make her feel better. This gave her the chance to regain her strength and be able to start eating moist food again. Then I had to make the tough call to proceed with the surgery. She was strong and she was brave. I made the right choice and thanks to the skill of the doctor and his caring staff, my Angel made it through the tooth extraction sugary and cleaning with flying colors. Now she's eating her prescription dry food again and has recovered 100%. Thank you Upper Cumberland Veterinary Clinic. You saved our baby girl.

Everything. Pleasant. Excellent service. Takes care of our dog great. Loves animals. Carries all my…read morepets needs and recommendations

I only reside in Crossville for a few months each year and generally my pets get their normal…read moremedical care when I am at my other home in Florida. However, this year I had a very sick 13 year old dog with lymphoma with me. I knew the best thing was to end his suffering. This vet's office got me in as soon as they could, knowing the urgency and how difficult this was for me. All the staff was so kind. The vet, Dr Lisa, was just marvelous. So kind and caring during this horrible time. I will definitely make them my TN vet!

We had to wait a while to be accepted as a new client, but they have a very nice facility,…read moreincluding boarding with spaces for large dogs. All of their staff seem to like animals and show a caring attitude towards ours (a large middle-aged collie) when we visit. So far, in general, we've only seen them for non-urgent issues, but they are very good with those.

I highly recommend this business. They are so kind and thoughtful. They made what is such a tough…read moresituation into an experience of gratitude. They're flexible and coordinate what works for you. Highly professional.

Our little old lady Bristol passed away late Sunday 2/11. We had planned to take her to the vet in…read morethe AM to help her cross but when she did not make it...we were lost. I remembered seeing Happy Trails storefront so I looked them up and gave them a call. I was just hoping to talk to someone to make arrangements for her in the morning...little did I know that they were going to be out in 40 minutes. And they were...on a Sunday night! They were very compassionate and I felt VERY comfortable letting her go with them. They asked all the right questions (questions we wanted to ask but at that moment were at a total loss). She was ready on Wednesday as promised. The location is very nice and peaceful... We were thrilled with the way we were treated but especially the way the treated our Bristol. Thank you!

We love Bed and Biscuit Crossville! Our Aussie Finley goes there regularly so my husband and I can…read morehave a staycation and get some things done! The staff are all amazing, friendly and understanding of Finleys needs. They have done a great job familiarizing Finley with new staff members. Finley has a lot of anxiety around new people and they have managed his anxiety so well! We left Finley for 3 weeks when we went on a trip to California and felt so comfortable with leaving our pampered pooch with them. They were so kind when I called to check on him to ease my separation anxiety . The facility is under new ownership. The new owner is also very friendly and understanding of Finley and keeping everyone safe. We highly recommend Bed and Biscuit for your fur kidlets!

Due to a family emergency, I had to call from California for my parents who uses Bed and Biscuit…read morefor day care for their dog and ask if they could keep her over night. The lady a spoke to on the phone was so nice and kind as I was in tears and trying my best to hold it together. Thank you from the bottom of my heart for taking care of Sophie during our family emergency. Words cannot express how thankful my family is and how thankful I am to all of you!

I've been using UCVC for close to 20 years. Great staff, fantastic vet. Sadly they have helped…read moreseveral of my pets cross the bridge and have always been caring and compassionate. His office isn't big and fancy like others but the people make the business

I was considering this vet for my dog's nail & paw care but since I knew nothing about this…read morepractice, did a search. In short, he has backed a bad vet. It was easy to type in the name so I could satisfy my quest and with that please do the same if searching for a new vet for your pet. I gave two stars upon the fact he is President of the Tennesee Veterinary Board, he is a vet, and I have not been to him for my animal's needs at this time.

I just had my female dog spayed and picked her up this morning. Dr checked her and took bandage…read moreoff and sent us in our merry way. Got home checked her incison and there was a 1 inch open wound next to her spay incison stitches. I was very upset and took her back to office for him to say it was a tattoo...well I don't think tatoos have cut skin that gaps open. I would not recommend this Vet, as others have stated, it is very unprofessional and unconcerned about your pet's health. Facilities looked dirty in back. Why couldn't he have told me about the "tatoo" when I was there?? I'm not stupid!

My cat hasnt been eating, sleeping alot and doesnt like to be moved, but otherwise no other…read moresymptoms, the fact she isnt eating was what concerned me, she is only 11, no signs of pain, no vomiting, no walking different, nothing I made a apt for 3:45 I was running a few minutes late, so I called to let them know they seemed ok with that, I got there at about 3:50 and waited about 20 mins while they did paperwork, the vet brought me back, got my cat out of her carrier, touched her hips, barely looked at her teeth and gave me probiotics and that was that, he left and didnt come back, I was talking to the tech trying to get just a normal exam as I didnt feel the vet really did anything, I cannot make it clearer the vet looked at my cat for seconds before leaving, the tech made up some bs excuse to leave and said they would be back, about 5 mins later someone who claimed to be the office manager not a vet or tech told me to leave and made up a bs excuse as to why, told me I wasnt going to be charged just to leave STAY FAR AWAY, the incompetence, lies and bs are all you will get A bit more information, the vet claimed she was fine, no dehydration and no teeth issues, after this craziness I was stuck trying to find another vet when everything was closing, I found one and this vet did a real exam found that she was slightly dehydrated and while nothing abnormal was wrong with her mouth she was showing signs of dental issues for her age, I dont know if it was because it was close to closing time, if the vet is a moron or what, but they not only did not do really anything they either lied to me about her health or made it up

I brought both my dogs here for vaccinations. This is such a clean and fun environment! This team…read moreseems to love their job and I can tell really cares about my pets! When I ask questions they're great about having answers for me! They work within my budget without making me feel like a bad owner!

Our dog was enrolled at Embassy Veterinary Center, Emory Road location, for 2 1/2 years. We used…read moreVeterinary medicine care, boarding, and daycare. In the not-so-distant past, our dog was spending time at daycare. In the early afternoon, I received a text message from an employee (not management), stating an employee attempted to physically redirect my dog from humping another, and my dog bit them. The message included, "I discussed the incident with management and your dog is no longer welcome at daycare". With such an accusation as this, I was astounded that Laura/Officer Manager chose not to call me and offer a face-to-face discussion. Rather, I received such an insensitive update from a staff member, via text. The next day, I spoke with Laura via telephone regarding Embassy's dog bite policy. From the onset, her lack of professionalism and disrespectful tone toward me, spoke volumes. She flippantly responded, "I don't have the policy at my fingertips, I cannot recite it verbatim, and policies frequently change". The following day, I spoke via telephone with Mandy Swartz/Operations Manager of Emory, Westland, and Lenoir City locations. I asked valid questions; what time did the alleged bite occur, who was bitten, was medical care rendered, were there any witnesses, what type of training did the employee have, how long have they been employed, what part of my dog did they physically grab to redirect him, did anyone review the daycare yard camera footage to get a clearer understanding of the incident? Of those inquires, Mandy Swartz told me; the employee chose to remain anonymous, no skin was broken, no blood or fluid noted, and no medical care was rendered. Further, she stated the daycare yard camera does not replay footage. Why have it in place then? None of my other concerns were answered/resolved. In an effort to substantiate my concerns, I sent a detailed email to Mandy Swartz. A week or so went by with no reply; I sent the email a second time. Again, she made the conscious decision to ignore me, the consumer. I called the Westland location and left messages twice with staff, and again, she lacked moral courage to reply. In my humble opinion, reviews are intended to provide honest feedback on businesses in which potential consumers may be interested in. Before my husband and I enrolled our dog at Embassy Veterinary Center, Emory Road, we read reviews, spoke with neighbors, and this business seemed reputable. Unbeknownst to me, several of the 5-star reviews submitted were by Embassy employees, to include the Operations Manager, Mandy Swartz. Additionally, management responded positively to the employees reviews. This practice is unethical, deceiving to the consumer, and unprofessional, to say the least! These individuals who hold a title of management, have absolutely zero integrity. The incredibly high staff turnover rate of the front desk/daycare employees is a true reflection of the inept management, at so many levels. My husband and I are extremely grateful to all the employees who cared for our dog. Each and every day he was under their care, they displayed compassion, integrity, and always a smile on their face. They have all left this place of employment, and we could not be happier for them. Lastly, there are too many other daycare/boarding businesses in the Knoxville area to choose from. Embassy's number one concern is money, not the consumer or employees! Thank you!