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    Highlands Jewelers

    4.0 (4 reviews)
    Closed Closed

    Services - Highlands Jewelers

    Jewelry cleaning

    Jewelry repair

    Watch cleaning

    Highlands Jewelers Photos

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    Recommended Reviews - Highlands Jewelers

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    5 months ago

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    5 years ago

    Great store with helpful and skilled staff. An asset in Sebring. Highly recommend for all your jewelry and jewelry repair needs.

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    6 years ago

    My mom has a necklace made and it turned out beautiful! They are very helpful and would recommend them to anyone in the area.

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    8 years ago

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    FH Jewelry and Watch Repairs

    FH Jewelry and Watch Repairs

    (27 reviews)

    Absolutely fantastic service and people . Very compassionate run business that handle your jewelry…read morewith care and consideration. And are more than fair priced. Would highly recommend this place before anywhere . I would pay more , that's how good the service and how nice these staff are .

    I've been a customer of this business for approximately four years. I originally purchased a chain…read morehere and have returned periodically for cleanings and polishing. Over the past year, however, getting service has become increasingly difficult. I was only able to have the chain cleaned about twice and fully polished twice, despite multiple attempts, because I was consistently told there were no available time slots and that the wait was around two weeks. On or around December 9, I stopped in again to ask about having the chain cleaned. I was told once more that the wait would be two weeks. I then asked whether there was an option to pay extra for faster service, as many businesses offer express or priority options. This was simply an attempt to find a solution after repeated delays. The response I received felt dismissive, and I was told that faster service would require stopping work for other customers. I left without issue and was not refused service at that time. Based on that ongoing experience, I posted my initial review. On Friday, December 13, I returned to the store hoping to address the situation professionally and see if my concerns could be resolved in person. When I entered, the front desk employee immediately identified me as the person who had left the negative review. There was no attempt to discuss my concerns or work toward a resolution. The interaction escalated quickly. My review was referenced aloud, voices were raised, and I was repeatedly told to leave the store using profanity. One of the men behind the counter stood up and shouted at me while directing me to leave. Although there was no physical contact, the behavior felt intimidating and unprofessional. At no point did I raise my voice, use profanity, or threaten anyone. I chose to leave to avoid further escalation. For clarity, I was not refused service prior to leaving a review. I had been a paying customer for years. The refusal of service and hostile interaction occurred only after my review was identified. This update reflects my firsthand experience as a long-term customer and is shared for transparency so others can understand how feedback was handled in my case. Additional context to my previous update: When I returned to the store, both the front desk employee and a jewelry staff member immediately identified me as the person who had left a Google review. That recognition happened as soon as I entered, before I had said anything. Instead of attempting to address my concerns or resolve the situation professionally, the interaction escalated. Voices were raised, profanity was used, and I was told to "get the f*** out." One of the jewelry staff members stood up and shouted at me while directing me to leave. The front desk employee also participated in the confrontation. Although no physical contact occurred, the behavior from both individuals made me feel uncomfortable and unwelcome. I remained calm, did not raise my voice, and chose to leave to avoid further escalation. This update is shared only to accurately document how feedback was handled in person.

    On Time Watch expert

    On Time Watch expert

    (3 reviews)

    Mo was able to help me in getting my second hand watch repaired and sized and he did an incredible…read morejob. He worked quickly and was so friendly and professional. I will absolutely be back next time I'm wanting help with a watch

    I took my vintage Rolex in, the hands were loose. The young man was very personable and said they…read morewould be happy to take a look at it and give me a quote. Stopped in a week later and was told he hadn't gotten to it but would call the next day which he did. The quote was 275.00 for the repair and he also told me the crystal was scratched and he would polish it up at no extra charge in exchange for a review which I gladly said I'd write. He called the next day and the watch was ready, all looked good except the bracelet, one of the links was stretched out. I pointed this out and he said it came in like that. It most certianly did NOT. Had it been, I would have asked for THAT to be repaired as well. This was my Fathers a 1958 Rolex that had been restored by RoliWorks 2 years ago and the bracelet customized to fit me better 1 year ago so the bracelet was in excellent condition. I returned the next day to let him know I was disappointed in the service. I asked if indeed the bracelet came in like that why didn't they let me know at the time of the quote and was told they didn't look at that part of the watch...WHAT?!? You're a master watch REPAIR , if a piece came in that needed repair wouldn't you point that out? That makes no sense. I was also told "we gave you a discount" okay , but what has that got to do with anything? You gave me a quote, if you chose to offer a discount that's on you, why bring it up after the transaction is complete? Ultimately the nothing was resolved, no offer to repair the bracelet was made other than to tell me it could be sent to RoliWorks for 700.00-800.00 dollars. I don't know what happened, seeing all the good reviews I had hoped to establish a relationship with On Time, but after this experience I can't recommend them.

    Highlands Jewelers - jewelry - Updated August 2026

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