This is how you DON'T REPAIR SHOES!!! If you can't do a professional job, you should NOT be in…read morebusiness! Todd completely and unprofessionally RUINED a pair of knee high canvas Chuck Taylor's. You owe us money for this. Avoid this shop for shoe repairs. Not worth the cost it will take to completely replace the shoes.

Did a horrible job and was very unprofessional about it. Glue was all over the bag and only excuse…read morehe had was "he had personal stuff going on". Bag looked better before we brought it to get fixed

They were able to replace the soles on my boots that needed special ordering. They stood by their…read morequote and did an amazing job. Did take a while.

Always friendly, always great work, Fantastic belts and leather products. Great location!read more

Wow, I'm frankly surprised not to see this yelp thread busting at the seams with 4-star and 5-star…read morereviews from happy customers. Jackson's is seriously solid, and I'm a fan. Jackson's main floor, upstairs, is your typical boots/hats/dungaree selection that seems to cater towards locals looking for solid values, more than out-of-towners looking for fancy stuff. I mean, nobody comes to AVL to buy a Stetson, but some people round here like to wear them, and if you're one of those people, this is where you find that sort of stuff. That said, I took a Prada-wearing Italian politician to Jackson's one time, and she must have blown a thousand bucks on "authentic American" souvenirs to bring back to all her European friends. I started calling her "Spaghetti Western" after that. I thought that was pretty funny. Downstairs underneath the Jacksons retail salesfloor is a hidden basement with a working leather shop that makes stuff like the harnesses for carriages that take tourists around Central Park in NYC. Really high-end bespoke stuff. So yeah, maybe the desk clerk isn't all that chatty, but it seems disingenuous to say this shop isn't a local treasure, or to imply that they somehow aren't that good at the few things they do--things that are highly specialized, and hard to find anywhere else. That's my two cents, anyway: I think everyone should shop at Jacksons because they rock.

The workers there all b!tchy rude lazy it's a shame cuz the got good stuff there but the employees…read moreruin it so I don't recommend, go to country supply

My favorite stop when in Gatlinburg, I have to get something every time. I treasure everything that…read moreI have purchased here. Belts, buckles, and especially the wallets. A guy saw my wallet in the store today and offered to buy it. I gave it to him. Now I have got to come back to get another one! Service is over the top.

Great place to buy leather goods. They have leather leather gun holsters that are the old west…read morestyle. Also last place around that will engrave your name on your belt. Frendly staff. Great prices! Great merchandise! Thank you!

I ordered a gun holster. it was too big and I did not like the way it fit the gun. I have explored…read moreevery Avenue to contact them. NO REPLY

These people are a joke. I placed an order. Money taken from my account same day. Now a few…read moreweeks later can't get any information from them. I am disputing the charges and turning the matter over to my law firm to deal with as fraudulent business practices. I hope they get shut down.

Amazing place for custom leather goods! I wanted some scrap lather to wrap around an axe head and…read morenot only did they have several types of scrap leather, but they also made me an entire sheath! I didn't come with a design in mind but they were super friendly, accommodating, professional, and worked with me and my goal to make exactly what I wanted. If you have need for any bespoke leather piece, the leather workers here are great. Really affordable and quality stitching, snaps, and fit! Love this place!

Outstanding quality and fast service. There are others out there - some cheaper, but few as good…read more Made in the USA for so many items is a huge plus. You will not be sorry doing business here. They are good.

Kenny, Thanks for…read moreall your help today with my husbands vintage Stetson. I hate y'all are waiting on a shipment and didn't have his size, I would have loved to have bought that chocolate one for him today from you. Again- your customer service was the best we've had in years! Cowboy Way is incredibly fortunate to have you and Ken as a part of their team!

Rude people working there. Took a home video of my wife trying on hats and was confronted by the…read morewoman working there not to "film the whole store". We decided we would rather spend our money elsewhere and left. Will not be going back.

Friendly and organized. I did not purchase anything. However, did not have a lot time. I…read morerecommend giving your self more time.

Great craftsmanship!! Brought 3rd belt from here and purse. Staff friendly and knowledgeable.read more